Not On The High Street Reviews 

Still awaiting delivery now 1 week after delivery estimate .I would hot recommend ti's company

Used to be such a good platform to buy personalised hand made gifts.
The last two orders I made were not accepted by the seller - time wasted, money held in their system and not card or gift. Seems to be lacking in the due diligence now. Was always such a great platform to support small UK businesses. 😞

The item I ordered has been dispatched according to the seller, but it has not been delivered. I am relying on Not On The High Street customer service to contact the seller because I checked out as a guest. Proof of postage should be available if they have dispatched the item but so far the seller has not responded at all. Feeling like I may have been scammed right now.

Update - according to the seller the item I ordered has both been discontinued and dispatched! These things seem mutually exclusive to me so I don’t think the seller is being honest but Not on the High Street customer services don’t seem to have noticed. I have been promised a refund but that can take 5 to 10 days to process. Bottom line is that I’ll have been out of pocket to the tune of £90 for about a month by the time this is sorted and I’ll have had a load of grief for nothing. This is my first (attempted) purchase from this platform and I’m not impressed.

I made a mistake with my delivery address which meant my parcel could not be delivered. I got in touch with the company who acted promptly and redelivered very quickly. Communication with me was excellent. Very refreshing to do business with a company who care about their customers.

This is the first time i have ordered something from not on the high street, i have to say i am very impressed. I purchased a personalised bangle for my friend, it arrived quicker than expected and the quality was excellent, however there was a problem with the date on the coin, i raised the issue and i have to say the service I received was EXCEPTIONAL- problem acknowledged and i received a new order the very next day, too have a problem acknowledged, email reply and re-issued and taken delivery in the space of 24 hours is exceptional. Thank you not on the high street and Ellie Ellie. Absolutely brilliant and i will be definitely be shopping with you again.

Fantastic prompt customer service

Because the items weren’t going to arrive when I needed them I cancelled the order and they have been very good in helping me with this

Helped me very quickly the item just arrived

Bad experience order looked nothing like it looked like on the website they wouldn’t return it either never again

The personal touch. Felt like being with the person and interacting to both our benefits. Unusual in these day and a joy to work with!

Great customer service and quick response. Very satisfied.

I have been waiting for a parcel since the 25.3.26 it was a birthday present but the date has gone. Still no communication from the firm who happily took my money, I won't be using Etsy again - which is a shame that one company can cause problems for everyone else..

Unfortunately my order didn't arrive, however Customer Services were prompt in issuing a refund. Very impressed with how quickly it was resolved.

I ordered an item 15th March and my money was taken almost straight away, then I found out it would be delayed only by searching to see when I would be receiving it. I have sent 5/6 emails and all I’ve really received back is would I like to cancel it and not when I will be receiving it or I will be receiving an email from the seller within 1 working day which doesn’t happen. It is now 11th April and I am still waiting on my item or an email telling me when I will be getting it. Almost a month waiting for standard delivery

I downloaded the NOTHS app & ordered 2 items from Marquis & Dawe. I entered my credit card details & all seemed fine. I hadn't received any order confirmation or delivery details but the payment went onto my bank, pending as it was a bank holiday. I sent emails to NOTHS& M & D, this morning I called M & D & spoke to Beth, who told me to contact them if no news by Friday.
However, in your recent email, the order has been cancelled as it can't be processed. This isn't a good 1st experiencevof this app. It may be beneficial to have a customer service phone number as emails & chats cross over each other & communication is poor.

Lovely personalized product from one of the sellers with good communication throughout

Ordered from Charlie Boots via Not on the High Street.
The item never arrived, the seller was unhelpful and did not resolve the issue.
Customer service at Not on the High Street did nothing to support me and just referred back to the seller.
Solved it myself by getting a refund via PayPal.