Not On The High Street Reviews 

Ordered from Charlie Boots via Not on the High Street.
The item never arrived, the seller was unhelpful and did not resolve the issue.
Customer service at Not on the High Street did nothing to support me and just referred back to the seller.
Solved it myself by getting a refund via PayPal.

Not one, but two deliveries that have turned up without any notification and now I have to do the chasing. PLEASE don't think it's "the Seller's" responsibility as products are bought through your website!
Time to find another outlet for my purchases.

See title and avoid this site. Absolute rubbish

Use this site especially for Cards for many occasions.great choices and different from the usual shops very helpful staff to if any issues.

Order processing system through PayPal does not work correctly. I ended up with 3 pending payments with PayPal, none of which went back to Not On The High Street to place the order. When I reached out to Not On The High Street customer service for advice on what I could do they didn't read my first email properly and blanked the second one. Really disappointed that having used NOTHS for years with hardly a problem and great Customer Service the couple of
times I have needed help, this time their Customer Service has proved to be so poor.

Not a company to trust.
They accept responsibility for nothing.
If the product isn't right they don't want to know, contact the supplier.
If the product isn't delivered on time, it's not their problem, contact the courier.
No reply from the company after 24 hours.
Will not be using them again.

Quickly sorted!
Louise was very swift in getting this resolved.

Very good purchasing experience. Had a few issues at my end completing the order but upon raising it, it was resolved quickly and without any further concerns. Overall, a very positive transaction.

Got flowers from box and bloom fantastic price , gorgeous flowers, great communication and great service

They have a ton of cool gifts. I was able to order while residing in the US for a friend there in the UK. The website had a malfunction so I didn't get a confirmation number for the order. I saw my bank account was drafted for the amount so I emailed customer support. They were able to confirm the order did go through and was dispatched. I really liked the ease of ordering and the different gifts that were available. Will definitely be using them again.

Louise was very kind, understanding and helpful when I lost my order. I was reassured and kwpt in the loop about my order being resent. Thanks!

Item not delivered 10 days after dispatch. No tracking info available from Royal Mail. Went onto your website and the links to the seller didn’t work. Ended up having to look up your co tact detail and those of the seller to make direct contact. I will never buy through Mit on the high street again.

Placed an order on 11th for a birthday on 19th - product says it would be delivered by 14th. By 17th there was no sign of it. Messaged the seller, but no reply after 24 hours. Messaged NOTHS, but no reply after 2 days, which took me past the deadline, so I had to find another gift elsewhere. Only after emailing NOTHS a second time did they reply, finally issuing a refund. Still no response from the seller in all this time. One star for issuing a refund, but the whole experience was very disappointing, and the system clearly needs to be improved.

I ordered a Mother’s Day gift well in advance. The company within the NotontheHighStreet brand (Musketeers of Norwich) didn’t update me on the progress at all but I noticed on my order that it said it should be received the day before Mother’s Day. There were no updates beforehand and lo and behold, she didn’t receive her gift! I message them and they gave some rubbish excuse about the ‘wrong oils being sent’….they then promised she would have it the next day. We all know how it goes - nothing, zilch. De nada! I did receive a refund but no apologies.

Ordered a topper for a wedding cake- order cancelled after 10 days. Terrible service

We had to chase my little parcel as it had been wrongly delivered but I finally got it this morning and it is a cute but tiny little pig on a silver chain in a blue pouch, nicely presented. Pig is smaller than I anticipated but still lovely for my young pig-besotted grand daughter. Thank you.

I ordered an item for Mother’s Day, which was lost by Evri and confirmed via email by Evri that the item had been lost and they couldn’t locate it.

When I contacted not on the high street, they blamed me for this claiming it was due to an incomplete delivery address but the item hadn’t even been delivered, it was completely lost.

They are refusing to help, claiming that the small business can’t afford to be out of pocket - but apparently I can!

They should be seeking reimbursement through Evri as they had lost the item, rather than their customer who will not be shopping with them again.

Item has not arrived for mothers' day as promised. And it still has not arrived at 5pm on Monday 16.03.26. I've got a very dissapointed and upset child waiting to give a present to her mother but thanks to a chain of poor service the item has not arrived. This is false advertising, if you can control your supply chain and use royal fail for deliveries, well, these are your business decisions that your company is responsible for. Sorry but we won't be buying from your website ever again.

I had received the wrong item from a seller and the customer service was efficient and well communicated.
Friendly language and gave the impression that the issue would be sorted.

Bought an personalised item for Mother’s Day, ordered on their frame time to be delivered by the end of the week, I had an email on Monday saying that’s it had been shipped, today is Friday and Evri still expecting it, I sent several emails but had no response, I wished I read the bad reviews beforehand. Never again