Those bastards! They pocketed all the music licenses and deleted everything on July 17, 2025 (confirmed by Spotify itself). All your music is gone. Worse still, they're not even distributing it,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Horrible service , they still owe me all my streams, i hope i will still get them. They removed my songs without reason and blame spotify. But haven't done anything to re-upload. Went wi... See more
Company replied
If I could give 0 stars - I would. My release was rejected, and the customer service provided only an FAQ and no specific reasons related to my album; pretty much did not offer any help at all. This... See more
Company replied
You are using my content without my permission. Your fake client cut some parts of my song and uploaded it on your platform for distribution and verified the content ID, which is not only against... See more
Company details
Contact info
The Media Centre, 7 Northumberland Street, HD1 1RL, Huddersfield, United Kingdom
- +44 3333 40 40 50
- hello@novecore.com
- www.novecore.com
1.3
Bad
194 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have uploaded my tracks but is not…
I have uploaded my tracks but is not showing in any store
April 21, 2020
Unprompted review
Advertisement
Song are not distributed to all…
Song are not distributed to all stores😭😭😭😭
April 19, 2020
Unprompted review
Advertisement
Vevo problem
April 17, 2020
Unprompted review
I will see forward
I will see forward. Anyways thank you for the vevo channel ❤️
April 17, 2020
Unprompted review
Really great experience but my…
Really great experience but my releases get rejected doesn't really say a good reason it says bad metadata but it allowed me to release one song so I'm please because its free. It's going to be pros and cons
April 17, 2020
Unprompted review
Very good servicing cheap price I am…
Very good servicing cheap price I am happy
April 16, 2020
Unprompted review
Advertisement
fantastic
fantastic! you managed to publish the song by the 15th, thanks again
April 14, 2020
Unprompted review
My track got rejected but funds was not…
My track got rejected but funds was not returned
April 9, 2020
Unprompted review
Reply from Novecore
Hello,
thank you for being a Novecore customer and apologies for the bad experience you had.
Like every distributor, Novecore has to enforce certain rules and guidelines given to us by the stores. You are free to resubmit a corrected version of the release for no extra charge to you.
The rejection email should have contained a reason about why your release was rejected. If you need further clarification, please email me at matthias.merkel@staclar.com and ensure to include the release ID or UPC.
Matthias Merkel
Vice President
Novecore/Staclar Group
I had a mistake uploading my song and I…
I had a mistake uploading my song and I take down my album to fix it and try it later to upload my songs but it was rejected and I want help because I want you to delete my song in the stores so I can upload the entire album Please I want help in this I love this company but don't help to solve this mistake please I already want to stream my songs
April 9, 2020
Unprompted review
Reply from Novecore
Hello Alex,
first of all thank you for being a Novecore customer and apologies for the bad experience you had.
You can delete your release from stores using the Takedown button on our website.
Please note that Trustpilot is not a customer service platform and rather should only be used to rate our service.
Matthias Merkel
Vice President
Novecore/Staclar Group
Since i was young
Since i was young, i loved music, i have mad my label the purpose is to help others artistes to be know
April 4, 2020
Unprompted review
Advertisement
WORST SITE I VE EVER SEEN
WORST SITE I VE EVER SEEN
No support, no response, nothing - they care only about these reviews on this site laughing my a** of. Anyway i will ask for deleting my account. I regret that i did get in touch with this useless distributor.
Delete my account (CERBER)
April 1, 2020
Unprompted review
I can't get a reply via WhatsApp
March 28, 2020
Unprompted review
Reply from Novecore
Hello,
first of all, thank you for being a Novecore customer and apologies for the bad experience you had.
Please send me an email with your mobile number to matthias.merkel@staclar.com and I will make sure to resolve this for you ASAP!
Matthias Merkel
Vice President
Novecore/Staclar Group
No response.
I've requested to transfer my catalog (3 songs). It's been 5 days, I haven't received a response and my tracks are still online with the other distributor. I've tried to contact them on Instagram and whatsapp but I've received no response. It's a shame cause I really like what they offer.
March 9, 2020
Unprompted review
Reply from Novecore
Hello,
first of all, thank you for being a Novecore customer.
Migrations are quite complicated and can take multiple weeks. If you still didn't receive a response, please email me at matthias.merkel@staclar.com and we'll get this resolved for you ASAP.
Matthias Merkel
Vice President
Novecore
paid for the subscription and they…
paid for the subscription and they rejected all my stuff and when i appealed my appeal got rejected instantly
March 6, 2020
Unprompted review
Reply from Novecore
Hello,
first of all, thank you for being a Novecore customer and apologies for the bad experience you had.
Please send me an email with the album IDs to matthias.merkel@staclar.com and I will make sure to resolve this for you ASAP!
Matthias Merkel
Vice President
Novecore/Staclar Group
Advertisement
The support via whatsapp is very quick…
The support via whatsapp is very quick and helpful, the distribution speed is ok, took some days tho.
Currently experiencing trouble with the dashboard, will be fixed soon tho.
4/5
March 6, 2020
Unprompted review
It was very good
February 21, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.