npower 

I was with npower then at xmas eom take over I was in credit by £699 one bedroom flat live alone 70 age now there saying I ow 1500 just for my light there not helping me explain say me to pay £250 month I am a pension and not use lot of things how can in few mounths in credit then ow that amount bit geting any joy but keep geting not nice emails

We are a business and have been with Npower for over a year and a half. We had lots of teething issues at the beginning but then everything seemed to be fine until last November as since then we have not been billed or charged for most of the sites and I have reported the issue various times but nobody seems to be dealing with it. We cannot wait for the contract to end as we will definitely not be renewing with them! Very disappointed with them, not to mention their Customer Services.

Having been with npower for years i have never had a problem until now with my gas and electricity, i were in credit by 300 pounds plus which should of been given back to us but it was transferred to eon next now they are saying they cant transfer money they owe us into our bank account avoid this company,go with a reputable company ,we were without gas for a week because of this changeover.disabled with a chronically ill husband it should never have happened, avoid.lost it all and mp wasnt any good help,governments not bothered wake up people

Absolutely disgusting service from the offset . I can’t believe the government allow this business to operate . They charge incredibly high energy prices and threaten court action and ccjs to extract payment . Now they are conveniently changing their company name to run away from the awful reputation that precedes them !

This happened in 2019.
They charged me £350 for a house I purchased. It only had 1 light bulb connected which I used a few times when I visited to move my belongings here before switching to a different tarrif.

This was for 1 month.

Argued with their team and got nowhere.
Disgusting service.
Absolute criminals.

Please please please stay away these people they will charge you for electric that you never use

Wrong meter readings put us 8k in debt. Would not listen. We're accusing. Terrible customer service and treatment. Even the ombududsman sided with them. Absoultley disgusting. Avoid. So much stress and harrasment

Getting annoyed with Npower.

I moved address in Dec 2020 (a npower customer at Old address). They said they could not take over the supply here as of an old (2017ish) issue with the supply at this address. So, I left them, sorted final bill. I looked online and found EON my cheapest. I knew they were taking over Npower too. And joined them.

Feb 2021, EON sent me an email saying "sorry you are leaving us." I had no idea what they were going on about. I called, after 45mins of waiting they said they'd stop the switch. And discovered Npower was trying to take over. I contacted CEO of Npower, and CEO of EON. EON never responded.

The CEO team member from Npower promised that my supply would remain with EON.

Then on April 1st I received a letter dated 25th March that NPOWER had accidentally taken over my electric supply. Again I email EON and Npower CEOs. Again EON never responded. The same CEO team member as above from NPOWER emailed me saying they were sorry this had happened and would send me back to EON.

I was fed up of all this, and decided to go to Octopus. Who took over my supply on 20th April. Around 10 days ago I received an email off NPOWER saying they were going to send me a cheque of £30. That came on 21st April. And the CEO emailed on 22nd April, to say that my account was closed, and my cheque on way. I thought that was the end. And Octopus will charge me as though I've always been their customer.

Until, today... Npower emailed me asking for meter reads. With an account number that's supposed to be closed. The CEO person is off till Mon and only works Mon to Fri 9 - 4.

I am being messed about by Npower.

Npower operate like a scam. Made huge mistakes on our account, like as our small household is running a 24 hour factory. Within 2 years living in a new property, they put us into debt of £2,5k. Lied to us in order to fit the prepay meters and cut out power off. Sent us pay cards that won’t charge with money to pay for the meter. Both working parents with 1,5 year old child, we were forced to leave the house in freezing February with no gas or electric. We had to contact our local MP to help us contact N-Power to get it sorted, to be able to get home. Ofgem were useless - offered us £25 compensation. Investigating the debt the npower huge paper pack was missing a whole year! We had to pay the whole debt over 4 years. With help from Grocery Aid we finished paying it this year and switched straight away. Please stay away!!!

The overpriced and useless company keep sending bills even after you have made the final payment and closed the account.
Do not deal with them or sign up to them modern-day crooks!!!!!!!!!!! they don't even deserve the one star I had to give

Eight years ago this company sent me an electric bill for £5,000 for a quarter!
It was a two bedroom flat, bearing in mind I worked FULL TIME. Despite phone calls and advice from the CAB, they were adamant I owed this sum!
They "very kindly" offered to reduce it to £3,500! Really???!!!
As the saying goes, "You cannot argue with a fool"!!!! This shower have sold the "debt" to a collection agency EIGHT YEARS LATER!!!! They have ruined my credit report. I am NOT taking this lying down, now it's MY turn to have some fun, npower, or Eon, which ever, You have got a fight on your hands, believe me.

I switched to another supplier but 2 days after the account was closed NPower took £415 out of my account. A month later I still havent had a refund which they are refusing to give until they have readings from my new supplier. I have given them the readings from an email from my new supplier but they are still insisting they wont make the bill up until the readings come direct from the new supplier. They told me the process could take up to 3 months. My bill was up to date as of last statement on 8 March so anything owing will be only for 5 days yet they are witholding £415.
Totally unacceptable and unreasonable. Meanwhile I have paid my first direct debit to my new supplier so my energy outgoings this month are the best part of £650. Online chat unable to resolve and unwilling to escalate to a Manager. They are a disgrace!

I would urge anybody who have a dispute with Npower. Is to request their individual rights. .After years of dealing with this shower.I have been awarded compensation. .Due to Npower breaching my data. With a excellent solicitors firm on a no win no fee basis. Do not roll over.fight your corner. Do not take what you are being told. Request your individual rights . Check for yourselves. See thier mistakes time and time again. Check all your bills.check their own working records of your account. It will help you to resolve thier incompetent. My data was breeched. Maybe yours was also.. I can't believe mine was isolated. I have not been a account holder of Npower for years. Today I was awarded compensation. You could be the next Good Luck.

Terrible company , when we moved house they were the supplier.
Got a bill for gas for 5,000 and a bill for electricity for the same.
Moved supplier instantly then argued about the bill for 2 years ,
Got a 50% discount , then later another 50% discount , bringing bill down to 1200
Carried on arguing , eventually I owed them 300 for gas and 300 for electricity.
I was so agrieved I took another year to pay them.
My advice is CHANGE SUPPLIER INSTANTLY.
Then you can argue about the bill at your leisure.
I am with Outfox the market now.
Great company, I pay 102.00 a month and this covers gas and electricity for the year.
1200 a year , and npower were wanting to charge me 10,000. I absolutely hate them

Would you give your money to Npower/Eon, a company which is using the deaths of thousands of people to justify their prices, inaction and total absence of customer care?

Since 2018 we have been trying to sort out our huge unjustified electricity bills by calling and asking for assistance, as we are both never working from home and my partner is a key worker.
The only time they actually sent someone was right in the middle of the second lockdown and he was a debt collector who actually entered our flat as we asked him to as we were that desperate. He said our electric system should have been checked.
However, we were told by phone by Npower/Eon that no one could be sent over because of the pandemic. Interestingly enough, they could send a debt collector right in the middle of the second lockdown.
It has been more than TWO years that we have been telling Npower our bills couldn’t be so huge after comparing with many other flats/suppliers. Yet, they never send anyone to help, only to collect our “debt”. We never had any problem with payments ever before. Now their new excuse is because Eon is buying Npower they can’t send anyone. Is that any of the customers’ problems? The internal issues a company has should never interfere with customer’s service and this is called quality management which Npower/Eon is obviously cruelly lacking of.

I despise a company who is trying to save money by cutting its staff and forces its customers to pay the difference.

Npower/Eon will do anything to rob you until your last penny and will not hesitate to use any excuse, as disgraceful as it can be, to make extra money on some of their unfortunate customers (we noticed that they never changed my partner’s name on the contract, despite notifying it on different occasions; my partner doesn’t have a British name).
They messed up our switch to Octopus since January 2020 therefore at this date we are still forced to stay their tariffs until they sort out their incompetence.
To explain how incompetent Npower/Eon is :
On the same day we had 5 different persons from Npower on the phone in March 2020, ALL of them had a different answer about how much our final bill would be and we discovered that our “real” bill would be £800 (£200 electricity/month in a cold flat) when in January 2020 they clearly said on the phone that paying our outstanding balance of £1200 (for 10months of usage, with a broken boiler) plus the remaining electricity for the next three months until we can switch supplier will be the only thing to pay. They lied and are refusing to provide the recorded phone conversations. This is called extortion.

Do not participate in the growth of Npower/Eon, a company that will do absolutely anything to save and make money on your back. Npower/Eon is not ethical and destroys some people’s lives with no regrets.

You have to be quite a cold hearted, greedy person to fit with Npower/Eon’s corporate culture and if you are not, then it’s time to change.

This company is a disgrace, enough said!

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THE STORY SO FAR
As a single parent and disabled with a disabled child. I am appalled that Npower suddenly hit me with a £35,000 bill and refused to talk to me about it. I put in several complaints, all ignored. I contacted ombudsmen and they told ombudsmen to not get involved. and worst of all they wont talk to me and have sent a solicitor to sell my house to pay their money back. there is obviously a problem, yet they wont look into it. They have wrong information and wont put it right. and as a single person in a 3 bed house, I cannot physically run up £35,000 electric bill! I am at my wits end, they know I am disabled and all they did was send the bill in larger text which doesnt help or explain anything. This is discrimination against he disabled and against human rights. And to top it off they have blocked all my attempts to communicate with the CEO or try to approach anyone higher up in the company. Their entire attitude is "You owe us, and we are taking the money one way or the other" there is no care, understanding attempt to help? There is no acknowledgment they could be wrong and for a disabled person it just adds to the pain and stress I am already going through and makes things worse.
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If anyone reads this here is an update as of Aug 2021.
I am now with a different supplier, they have put new meters in and double checked everything. My meter readings are appro £33 PER MONTH! NOT £700+ No businesses, no multi million pound farm. I am disgusted with npower, they could have sorted this out years ago, but LIED, harassed, bullied, tortured and insulted me for YEARS! with no care or consideration to my health or wellbeing, mental state or disability! IF anyone is reading this who can advise HOW do i get a £35,000 + bill (charge/CCJ placed on property) removed when the company is gone, but have put a charge on the house via a debt collection company who equally do not care as its "been through the courts"? HELP ME SOMEONE PLEASE? Npower is no more, but the nightmare continues for me, and how many others?
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UPDATED 21-4-22.
FINALY JUSTICE!
If you read below you can see just HOW BAD NPOWER ARE. How uncaring, how insensitive and how greedy!.
The sadder news first. Citizens advice beureaux did NOTHING to help, the gave false advice, which landed me in deeper problems as my disabilities were not discounted . npower claimed they did NOT have to take them into account as I was being advised by CAB! when CAB advised me wrongly to ONLY talk to my new supplier and NO-ONE ELSE! Next stechange. they were only concerned with finding a way to PAY the £35,000, and had NO interest in the fact it was wrong! They were more than happy to offer to help me sell my home, make me homeless, or put me in 10 years plus of debt, even increse my mortgage! or release equity, which would have to be paid back. BUT as far as they were concerned it fixed the problem, the BILL I DID NOT OWE, would be paid back.. and now...
THE GOOD NEWS.
IT HAS BEEN WIPED OFF! es the £35,000 is now owing as ZERO!
Investigation showed
There was a fault. I was wrongly charged, I did not use that amount of electricity, no where near. in fact sum amount used was £5,418. NOT £35,000. which was being paid standard rate anyway
Thank you all for your interest in this. if you wan further details contact me . I am happy to speak to the press / media
How a power company can issue a estimated electric bill of £35,000, then set out to destroy that person, steal their home, make them homeless and take no care and consideration that the person is ill, disabled, autistic and special needs AND GET AWAY WITH IT? Is beyond my understanding.
The fact I could get no support. no legal help, no advice. and at best when I was suicidal, self harming and taking overdoses, their solution was "talk to samaritans".
If it wasnt so true, it would make you laugh! Sobering thought, HOW MANY OTHER PEOPLE HAVE SUFFERED THROUGH NPOWER? and still do to this day?

Worst company I have ever dealt with, they get everything wrong and then do not cooperate with you to get it right. I spent 2 months waiting for them to come up with a solution after they made a series of errors for them to say 'it's your problem now' disgusting

Customer service is shocking! I have rang countless times for 45-1hour wait times and still no answer. I am moving home and was considering moving them with me over to Eon but definitely not now! It is disgusting!

I paid regular by direct debit. i was in credit by almost £500 in December 2020. i logged onto my account on 22 March 2021 to find out what my credit level was, as i still continued to pay every month. my account shows that my credit was over £200, but when i called to find out where my money was i was told i am only getting £39 back. i challenged that my NPOWER account does not state this and why? all i got was oh i dont know...they are thieves they take your money but do not want to give it back when its due back to you. i challenged why they used to increase my direct debit according to my use then? no bloody answer again i dont know...now they claim that i owe more, how on an empty house i will never know!.i stated i will raise my concerns as a complaint, i was told it will be closed complaint as their charges are right and nothing will be done with my complaint.....PURE THIEVES...I'M SO ANGRY!!!!!!!