Customer service replied really quickly to my queries and Ashley was extremely helpful. Would have given 5* but for the slow postage. Delivery took almost a week, not the fault of Nuby but given the p... See more
Company replied
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Review summary
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Customer Service rapidly solved my issue without delay and provided a very satisfactory outcome. We are very pleased with our product.
Company replied
I would highly recommend Nuby products. Both of my children have always used them, they have so much variety and they are very durable. I recently contacted Nuby UK with a query and I dealt with a la... See more
Firstly we love the Rapidcool bottles and UV sterliser. We have been searching for a glass bottle with no etching. We found Nuby. Secondly, amazing customer service!!! Even when you in a state o... See more
Company replied
Company details
Written by the company
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Contact info
Unit 13, NE35 9PZ, Boldon, United Kingdom
- enquiries@nuby.com
- www.nuby-uk.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
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Unbelievable product!
Great service, quick delivery, excellent product - the RapidCool has literally changed our lives in the presence of a hangry newborn! When there was a manufacturing fault with one of the items, Nuby customer service replaced it very quickly and with no quibbles.
August 14, 2022
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It leaked but I have managed to put it…
It leaked but I have managed to put it together and it does not leak. The bottle is good and made of stainless steel.
August 12, 2022
Nuby water tray- excellent
Very easy purchase and quick delivery. My nephew lives this water tray! His best present apparently!
August 11, 2022
Really nice ball pit
August 7, 2022
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I love the fact I don't need to replace…
I love the fact I don't need to replace the whole cup. My daughter has complex needs so is still using these at age 5, so she does chew the teat quite a lot. So replacing just the teat is great, better than the throw away age we seem to be in. My only gripe is that the postage is almost the same price as buying 5pks of the teats. I try to buy a decent amount every time I order so I don't need to keep paying the high postage costs. The actual product is fab though
August 5, 2022
2nd time purchase
This is the second time I've brought this product as really impressed with the 1st one for my grandchild, However the 2nd one which I have brought has nowhere near 200 balls included in fact it has 117 balls only,
However Quality is Amazing
August 4, 2022
Reply from Nuby UK
Hi - Sorry to hear you have not received the correct amount of balls. Can you email us at enquiries@nuby-uk.com so we can assist you further with this matter. Thanks The Nuby Team
Good water bottle, fun shark design
I bought a couple of no-spill toddler water bottles. They are lovely designs, easy for my son to use and very sturdy. A little fiddly to clean and reassemble but overall very nice. I’d buy them again
August 4, 2022
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Very impressed.
I have only ever bought the daytime dummies from nuby as they are the only ones my daughter will use.. I am very impressed with how quickly they arrived this time around. The website it easy to use and I absolutely love that they email you when something comes back into stock that is a huge help. Thanks guys
August 1, 2022
Excellent website 👍
I ordered and my goods arrived within a week. Pleased with my purchases and would order again in the future 😀
August 1, 2022
Totally fabulous!
Totally fabulous! Making the transition from breastfeeding to formula has been so much smoother with this amazing product! I would absolutely recommend it to anyone (and have already!) especially the travel package - so handy for being out and about!
July 31, 2022
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Very pleased with my purchase
Very pleased with my purchase , very fast delivery , very good product , thank you
July 7, 2022
Very happy with the products I purchased
Very happy with the products I purchased with quick delivery thank you
July 5, 2022
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Great service and delivery time!
July 2, 2022
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