NU Car Rentals Reviews 

This was my second time using this rental car service, and I truly appreciated the thoughtful care and friendly service from Pha, a Laotian staff member. She was very kind and took the time to explain the insurance options clearly and in detail, which made me feel comfortable and confident.
The car and overall environment were clean and pleasant, and I had no inconvenience at all during my rental. I’m very satisfied with the service and would definitely use them again next time. Highly recommended!

Should have read reviews but didn't realize Priceline uses car rental services away from Sky Harbor rental car center.

This was not convenient, especially at 9 o'clock at night!! And I have to use them at 5am going back to Sky Harbor.

I will say all the employees were very nice.

Also, why would you book a large 7 person van that uses premium gas to someone traveling alone!! Thank God I had limited mileage during my 3 day trip. There were other vehicles on the lot!! Then a $1000.00 security deposit!! I have never had this happen before. I will be watching my credit card carefully for any excess charges too!! Sounds like this company is known for this.

Since I have been a snowbird for years I rarely use a rental car service. I did not feel comfortable with this Company.

In the future I will only use services at the Sky Harbor rental car center!!!!

If I could give this company a negative I would!! I took videos of picking up and dropping off the car. I get home and I have MULTIPLE charges on my credit card. They claim I did not follow cancellation policy to my credit card companies inquiry…..I never cancelled!! I rented the car. Now it’s July and we are still fighting the hundreds of dollars of charges!!!

I wish I had read other reviews before booking with NU out of Tampa Airport. We prepaid for collision coverage at the time of booking, through Priceline, and got a great rate, but when we got to the counter they insisted we add Liability insurance and would not allow us to continue with the booking unless we did. By the time all was said and done, it was no longer a good deal so we walked away.
If you rent here, be aware that you cannot decline the insurance and the deal you think you got, is not!

I recently reserved a Mercedes Banz and got to the rental place in salt lake city Utah only to find out they did not have a Mercedes Benz but instead had a BMW available but the cost was additional amount per day. I find this very disturbing specialty because I had the Benz Reserved. Then I was told My insurance would not cover my use of the car and had to buy there insurance another additional cost of $46 dollars per day. Overall my quote for the initial reservation doubled in cost. So, I returned the car and forgot my Handi cap plague hanging on the mirror and called back about it. Which their response was nothing was found so I sent photo of the Plaque hanging on the mirror and it's been Crickets since then. I tried to Email them at their e-mail listed on the Contract brochure to find out the email is un deliverable. I would not recommend this car Retal to anyone

I rarely leave negative reviews, but I feel compelled to share my experience so others can make an informed decision before renting from NuCar/HPower Car Rental.

I reserved a vehicle for five days with what was advertised as unlimited mileage. Unfortunately, the rental process was frustrating from the moment I arrived. Rather than speaking with a representative, I had to wait for access to a room to complete a virtual rental process. The customer service throughout the experience was impersonal and unwelcoming.

More concerning were the unexpected restrictions and fees that were not clear when I made my reservation:

• Although I reserved unlimited mileage, I was informed there was a 100-mile-per-day limitation because I live in the Nashville area, with additional mileage charges beyond that.
• I was told I was not permitted to drive the vehicle out of state.
• I paid in advance to extend my rental by one day, yet I was charged for two additional days because of the company’s “calendar day” policy.
• In addition to a $500 security hold, another $200 hold was placed on my card solely because I am a local resident.

By the time everything was added, the total cost was nearly double the original quote.

I understand that every rental company has policies, but they should be disclosed clearly before a customer commits to a reservation. Transparency and customer service go hand in hand, and unfortunately, I experienced very little of either.

I share this review in the hope that others won’t encounter the same unexpected fees, restrictions, and disappointing customer service that I did. I encourage anyone considering renting from NuCar/HPower to carefully review every policy and ask detailed questions before arriving.

The "agent" began lying as soon as he opened his mouth. I counted at least 4 scams he tried to perpetrate on me. It was pathetic. I cannot believe Priceline uses them in their bundles. NEVER, NEVER AGIAN will I be duped into doing business with this horrible "business"!!!

The WORST car rental experience. I booked through Expedia. They were supposed to pick me up with a shuttle, instead I received an automated text message that the office was closed. I checked online for the office hours and the office was indicated to be open. When I called to speak with a person, I was automatically directed to a voice message that told me to send a text. When I texted I received no response. I spent money on a cab to get to the rental and the office was in fact open.

They charged my card 4 times with separate charges including an unknown $300 charge that I am disputing. I rented the car for 24-hours and they are trying to charge me $460. It was supposed to be $120. This company is a sham and online companies like Expedia should stop working with them.

I wish I could give NEGATIVE STARS

After arriving at their offsite location, I had to use a two way video to process the rental with an off shore agent. The quality of the audio and video was so low that I had an extremely had time what was being said. I requested that the agent repeat himself multiple times and he began to get angry and was very curt. I was required to provide my personal vehicle insurance information and was informed that neither it nor the coverage offered by my Chase credit card was sufficient. I was pressured into paying a previously undisclosed additional $150 for their insurance. I was then told that the deposit amount was $1000 dollars! As we had been shuttled away from the airport and held captive, this seemed like a very predatory practice. After the shock wore off, I instructed the agent to hold off on processing anything while I did some additional research. After viewing their overwhelmingly negative reviews, repeated records of unauthorized charges and predatory practices, I cancelled the reservation. I am beyond disappointed by Priceline for including this company, which is not accredited by the BBB, in their lineup.

We were given a Dodge Durango in Miami on June 13, instead of “full size” SUV we booked and paid for. It claimed it would be a Ford Expedition or Jeep Wagoneer or similar. They had no other choice for vehicle and we needed a car. Definitely not what we paid for. No consideration on that issue and then they sold us toll pass we didn’t need- $15/day. We didn’t know if we needed it, but I trusted him because of convenience he made it seem.

I was looking at rental cars in Expedia. I was on a car through Budget, but saw a larger option listed below so looked at that. Clicking the link actually changed car companies, and I did not realize it. When I got my confirmation email, I immediately tried to cancel (within 2 minutes) and was unable to do so. This company is clearly out to make money with no customer service, and I will avoid them in the future as well as no longer booking anything through Expedia who were of no help.

This company will rip you off. I rented my car with my flight ticket through CheapOAir and prepaid to lock in price of $568.00. When I went to pick the car up they attempted to add insurance at $150.00 a day. I told them NO! I returned the car four days early and asked for a receipt to prove I returned it early. She said it would come through my email. I received the receipt and the total price charged was $703.78. When I wrote and asked about the a refund for the days not used, car rental, $45.84 a day, toll usage of $11.99 a day and exorbitant surcharges.i was expecting a refund of around $230.00. I got a message back saying they do not refund for days not used. This company gives false advertisement, lures other sites in to use them, and lies about their cost to sucker you in. Please use a reputable car rental. Never book with NU or any company attached with them.

They charge tones hidden charges they don’t inform the customer

I was forced to get an upgrade at holiday prices over Memorial Day weekend on Sat May 23. I was forced to get an upgrade due to an unacceptable supplier choice. They offered me an 8 passenger Mercedes Benz van stating that it was the only one available on
"suppliers Choice" inventory. I said that I am 77 years old and a single driver and I cannot drive an 8 passenger van on the highway
from Phoenix to Sedona, over 100 miles of highway driving. I drive a compact SUV and I would have accepted that or a sedan or even a pickup truck. This was completely unacceptable and it was unsafe to drive such a large vehicle. The rental agency was trying to scam me by using holiday weekend sales tactics and using a forced upgrade.

My research indicated that when the agency says "suppliers choice" they are contractually required to provide a vehicle that I can
reasonably drive. If the "only car" they have available in that category is a massive 8 passenger commercial van, they must switch me to a compact SUV or standard sedan and they are supposed to give me that free of charge because they ran out of appropriate
inventory. Instead, they took advantage of the busy holiday weekend traffic to pressure me into paying double.

In summary, this is what I have attached for documentation.

Thank you,

Mary Farrell

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✅ Priceline confirmation showing $295.48 prepaid

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✅ Fuel plan receipt for $65.34

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✅ NuCar's itemized receipt showing $606.94

Download all attachments as a zip file

Upon arrival the TV screen customer service told me that I had to pay extra insurance. Despite having my own full insurance and taking out insurance with Booking.com NuCar said it was "mandatory" that if I don't take out their insurance I won't be able to drive their car.
No mention of the extra insurance anywhere on Booking.com website, it is buried in their terms and conditions.
Be aware, they will pull your pants down, bend you over like a back street prostitute and not use any lube.

Shady and predatory business practices
Was ~$200 when booking our 8 passenger van online. When we arrived, they said our booking was only for a 7 passenger van. Had to pay extra to upgrade to 8. In the end the total cost was ~$750.

Avoid this nightmare. The agents at the locations will quote one price. You'll return the car with this agreement. Then there will be additional charges. You'll call to contest them, only to be told by Lisa (the manager at the corporate office also handling customer service in this rinky-dink operation) will be agitated, telling you they will still charge you extra fees (while apologizing for their local agents' misinformation). Go to a reputable car rental. (Caveat emptor, "buyer beware.")

I read reviews and did a bit of research, before renting a car. I called NU car, spoke to a very helpful representative. She helped me pick the right vehicle for my vacation. Arrived in Denver, shuttled to location. Picked up my SUV. Vehicle was great, exactly what I needed. Nu car was very transparent when I rented. Nothing was pushed on me at counter when I arrived. I explained I had my own insurance , signed, paid and was on my way. I would absolutely rent with NU car again.

I had a very bad experience and it continues to be extremely damaging to my life. I rented for three days a Nu Car Rental at Fort Lauderdale airport, at the site the charges where 6 times the price I was quoted, but the real issue was when I returned the car with a scratch i was responsible for and immediately handed the situation to my car insurance Nu Car deducted $4000 from my credit card without my authorization. My insurance got in contact immediately with Nu Car and paid them in full for the demages, an amount agreed by Nu Car. After six weeks my credit was finally refunded as Chase Saphire run an investigation, and on Friday the 12th of June I realized that Nu Car stole another $2000 from the same credit card. I only found out once I saw that my credit again significantly dropped. I will post every single day on numerous sites until Nu Car will refund me. Or I am getting ready to sue Nu Car. DO NOT RENT FROM THOSE CRIMINALS.

I have rented from NU three times and will be renting from them again at MCO. I give four stars because of the extreme value and I am frugal. Their rental cars can be $400-$800 less than the major companies. For this extreme value, I am willing to put up with some aggravation. Here's how to avoid it: 1. expect a wait of 30 minutes or more for the shuttle 2. bring a printed copy of proof of your car insurance coverage or have it ready to pull up on your phone when you get to the counter 3. Say no to the toll pass and then stay off the toll roads - this can be challenging but I've never had an unexpected toll fee 4. Say no to additional insurance if you don't need it - check your credit cards for primary (not secondary) liability coverage - AMEX gold has it and others. 5. expect a high deposit can't remember how much but in the hundreds 6. take your time to carefully inspect the car and report any damage. We have had no issues with NU and no ridiculously long counter waits. I have had longer counter waits when paying 4x as much.