We were given a Dodge Durango in Miami on June 13, instead of “full size” SUV we booked and paid for. It claimed it would be a Ford Expedition or Jeep Wagoneer or similar. They had no other choice f... See more
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Review summary
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I recently reserved a Mercedes Banz and got to the rental place in salt lake city Utah only to find out they did not have a Mercedes Benz but instead had a BMW available but the cost was additional am... See more
Company replied
Worst experience ever. Do not book here. It is set up so that no matter the clients' degree of preparedness, insurance, top credit card and pre-paid status, the client will be charged hundreds... See more
Company replied
I booked a car from NU car hire Marrakesh via Carjet. They picked me up from the airport went through the booking procedure then my CC would not authorise via their terminal - I did not get the car or... See more
Company details
Information provided by various external sources
NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
Contact info
San Antonio, United States
- www.nucarrentals.com
1.5
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
$309 Charged Despite Same-Day Cancellation
I booked a rental through Priceline and, after reading reviews about other customers' experiences, I became concerned about potential issues and decided to cancel the reservation the very same day I made it.
I never picked up the vehicle, never signed a rental agreement, and never used any services. Despite canceling almost immediately after booking, I later learned that the reservation was completely non-refundable and the entire $309.48 charge was kept.
I understand that these were the terms of the booking, but I was surprised that there was absolutely no grace period, no partial refund, and no consideration for a reservation that was canceled the same day it was made and never used.
My advice to anyone considering an Express Deal rental is to read every detail of the cancellation policy before booking. If you change your mind even a few hours later, you may lose the entire amount.
May 30, 2026
Unprompted review
Reply from NU Car Rentals
Dear Mike,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced regarding the cancellation of your reservation.
We understand how upsetting it must have been to cancel the reservation on the same day it was made and later learn that the full **$309.48** payment was non-refundable, particularly since the vehicle was never picked up, no rental agreement was signed, and no services were used.
We recognize your concern regarding the lack of a grace period or partial refund. While cancellation and refund conditions are established by the booking provider and are presented as part of the reservation terms, we understand that these conditions can still be disappointing when a reservation is canceled shortly after being made.
As the reservation was made through **Priceline**, any refund request or exception would need to be reviewed in accordance with the applicable booking terms and by the booking provider. However, we would be happy to review the reservation details from our side and determine whether any additional assistance may be available.
To assist us, kindly provide:
1. **Confirmation # ending in NU**
2. **Original pickup date and time**
3. **Primary driver's name**
Once we receive this information, we will review the reservation and provide any available guidance regarding the cancellation and refund.
Thank you again for bringing this matter to our attention. We truly regret that the cancellation terms and your overall experience did not meet your expectations.
Kind regards,
Haidee
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I can't believe these crooks are still…
I can't believe these crooks are still in business. AVOID THESE PEOPLE. HORRIBLE!!
June 5, 2026
Unprompted review
Reply from NU Car Rentals
Dear John,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with NU Car Rentals was so disappointing. We understand that your comments reflect a high level of frustration, and we regret that we did not meet your expectations.
We take customer feedback seriously and would appreciate the opportunity to better understand what occurred during your rental. If you are willing to provide additional details, we can review your concerns with the appropriate team and address any issues that may have occurred.
Kindly provide the following information:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates
3. Primary driver's name
Once we receive these details, we will review your case with our Phoenix Affiliate and determine the appropriate next steps.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Cannot reschedule if something goes wrong
Quickly after I booked my trip, my flight was moved up so I needed to reschedule my reservation to reflect the new change. I emailed them back when that was a thing you could do and they said I could not request if the trip was more than two weeks out (my trip was still a good 3 or so months out I would think the earlier you request the better). So I waited until two weeks out and I tried calling since I could no longer send a new email. They hung up on me after 10 minutes on hold so I responded to the old email instead. FOUR DAYS LATER, they said there are no earlier slots available (I WONDER WHY) and mistyped my information and request like they did not even know what my reservation was. Can't get a refund and can't even cancel on expedia. This company is a joke.
June 5, 2026
Unprompted review
Reply from NU Car Rentals
Dear Isaac,
Thank you for taking the time to share your detailed feedback.
We sincerely apologize for the frustration and inconvenience you experienced while attempting to reschedule your reservation after your flight was changed. We understand how disappointing it must have been to request a change well in advance, only to be advised that you could not make the request at that time and then encounter further difficulties when you attempted to follow up closer to your travel date.
We also regret the experience you had while trying to reach our customer service team, including the extended hold time and the call being disconnected. We understand how frustrating this must have been, particularly when you were trying to make an important change to your travel arrangements.
Additionally, we apologize for the delay in responding to your follow-up email and for the inaccurate information included in the response you received. We understand how this could have further added to your frustration and made you feel that your reservation and request were not being handled properly.
However, upon reviewing our system, we can confirm that your reservation is showing as **Rented**. If you still have any concerns regarding the rental or require further assistance, please let us know, and we will be happy to assist you.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to address your concerns.
Kind regards,
Haidee
Don’t rent a car from this place
Don’t rent a car from this place. They charge me 678 in fees…. I’m disputing the charges but they are thieves and liars… stay away!!!🤥
May 8, 2026
Unprompted review
Reply from NU Car Rentals
Dear Alexander,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced regarding the charges applied to your rental.
We understand how concerning it must have been to see an additional **$678 in fees**, particularly if these charges were unexpected or not clearly explained. We also recognize your decision to dispute the charges and appreciate you bringing your concerns to our attention.
Please be assured that we take concerns regarding billing accuracy, pricing transparency, and the communication of rental charges very seriously. We would appreciate the opportunity to review your rental and verify the charges that were applied.
To assist us in investigating this matter, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates
3. Primary driver's name
Once we receive this information, we will coordinate with our Phoenix affiliate to review the charges and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
SCAM ALERT
SCAM ALERT – DO NOT USE PLANETRENTAL OR NU CAR RENTALS IN MOROCCO
ABSOLUTE NIGHTMARE – COMPLETE AND UTTER SCAM
I booked a car through PlanetRental with NU Car Rentals in Morocco. When I arrived – IN THE MIDDLE OF THE NIGHT WITH A SMALL CHILD – the deposit price had SIGNIFICANTLY INCREASED from what was originally agreed.
On top of that, the deposit WOULD NOT even go through. I was then told I had to pay an EXTRA €155 – ON TOP OF THE FULL HIRE COST I HAD ALREADY PAID.
THIS IS A TEXTBOOK BAIT-AND-SWITCH SCAM.
They left us with NO WHERE TO GO, in the middle of the night, with a child, knowing full well we had no choice but to pay or be stranded. They are NOT interested in service – only EXTRACTING MONEY.
IF YOU CANNOT HONOUR YOUR OWN PRICES, DO NOT LIST YOURSELF AS A PROVIDER. PERIOD.
DO NOT BOOK WITH PLANETRENTAL OR NU CAR RENTALS IN MOROCCO UNLESS YOU WANT TO BE RIPPED OFF, STRANDED, AND HUMILIATED.
I’m sharing this to warn others – PLEASE STAY AWAY AND SAVE YOUR FAMILY FROM THIS ORDEAL.
AVOID. AVOID. AVOID.
May 25, 2026
Unprompted review
Reply from NU Car Rentals
Dear Tayyab,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and distress you experienced during your rental attempt in Morocco. We understand how upsetting it must have been to arrive late at night with a young child, only to encounter unexpected issues during the vehicle pickup process.
We understand your concerns regarding the security deposit, the additional amount requested at the rental counter, and the payment difficulties you experienced. We also recognize how stressful it must have been to feel that you had limited options under the circumstances.
Please be assured that we take concerns regarding pricing transparency, security deposit requirements, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your reservation, including the charges presented at pickup and the information provided by the rental location.
To assist us in investigating this matter, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver's name
4. Pickup location's address in Morocco
Once we receive this information, we will coordinate with our Morocco affiliate to conduct a thorough review and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
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Why is it required to give them even…
Why is it required to give them even one star when it was the worst experience ever. Once you travel all the way across the United States and get to pick up the rental car. They stick you in a room with a monitor. No real human. Then they tell you they want a thousand dollar cash deposit after the rental is already paid for on a Credit Card. If that isn’t already horrific then they hold your money for five to ten days while they make capital gains off your money that they literally robbed from you. Never again. Worst scam ever.
May 27, 2026
Unprompted review
Reply from NU Car Rentals
Dear Jody,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your rental.
We understand how upsetting it must have been to arrive after traveling a long distance and encounter a rental process that did not meet your expectations. We also recognize your concerns regarding the virtual check-in process, the security deposit requirement, and the timing of when these requirements were communicated.
Additionally, we understand your frustration regarding the authorization hold placed on your card and the time required for the funds to become available again. While security deposits are typically released after the rental is completed, the time it takes for the funds to be reflected in your account is generally determined by your financial institution. We appreciate that this can still be inconvenient and stressful.
Please be assured that we take concerns regarding pricing transparency, rental policies, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the concerns you have raised.
To assist us in investigating this matter, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates
3. Primary driver's name
Once we receive this information, we will coordinate with our Charlotte Affiliate to review your concerns and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Never rent from this company we booked…
Never rent from this company we booked it through our Travel portal through Capital one credit card. It ended up costing us twice as much as quoted. We got a flat tire and we're told that we were on our own at our own expense.
June 3, 2026
Unprompted review
Reply from NU Car Rentals
Dear Jerry,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your rental.
We understand your concerns regarding the final rental cost, particularly after booking through the Capital One Travel portal and finding that the total amount was significantly higher than the quoted price. We also recognize how frustrating it must have been to encounter a flat tire during your rental and feel unsupported when seeking assistance.
Please be assured that we take concerns regarding pricing transparency, roadside assistance, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental, including the charges applied and the assistance provided during the tire incident.
To assist us in investigating this matter, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates
3. Primary driver's name
Once we receive this information, we will coordinate with our Fort Lauderdale Supplier to review your concerns and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Never Again
A $100 reservation turned into an $800 bill with an unreal amount of non disclosed nonsense. Never again
Picked up 5-9-26
Dropped off 5-12-26
Confirmation number
6650866666NU
May 8, 2026
Unprompted review
Reply from NU Car Rentals
Dear JJ,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced regarding the final cost of your rental.
We understand how concerning it must have been to see the total amount increase from the expected $100 reservation price to approximately $800. We also recognize your concerns regarding charges that you feel were not clearly disclosed or explained during the booking and rental process.
Please be assured that we take concerns regarding pricing transparency, additional charges, and the communication of rental terms very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and verify the charges that were applied.
To assist us in investigating this matter, we kindly ask that you provide the following details:
1. Pickup and return dates
2. Primary driver's name
Once we receive this information, we will coordinate with the Phoenix Supplier to review your concerns and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Refund granted
My husband made a car reservation with Nu Car Rentals through Expedia and did not realize it was non- refundable and could not be cancelled. We realized almost immediately that he had made a mistake and we do not need this reservation. After several email to customer service we were granted a refund less a 10% service fee. We appreciated that they made an exception and grated the refund.
May 11, 2026
Unprompted review
Reply from NU Car Rentals
Dear Valued Customer,
Thank you for taking the time to share your feedback.
We’re pleased to hear that our Customer Service team was able to assist with your cancellation request and make an exception by approving the refund, less the applicable 10% service fee.
We understand that booking a non-refundable reservation by mistake can be frustrating, especially when the error is noticed shortly after the reservation is made. We’re glad we were able to provide a resolution that worked for you.
Thank you for your understanding and for recognizing our team’s efforts. We truly appreciate your feedback and hope to have the opportunity to assist you again in the future.
Kind regards,
Haidee
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N U stands for NEVER "UGH"GAIN
N U stands for NEVER "UGH"GAIN. Terrible experience. Would never recommend this company to anyone.
May 30, 2025
Unprompted review
Reply from NU Car Rentals
Dear Kelly,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with NU Car Rentals was disappointing and that we did not meet your expectations.
We understand that your comments reflect a high level of frustration, and we regret that your experience left you feeling this way. Providing reliable service and a positive rental experience is important to us, and we take customer feedback seriously.
If you would be willing to share more details about what occurred during your rental, we would appreciate the opportunity to review your concerns and address any issues with the appropriate team.
Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates
3. Primary driver's name
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to look into your concerns.
Kind regards,
Haidee
Great experience!
I read all the bad reviews, but took the chance anyway. I'm VERY happy I did! They were fast, friendly and I got exactly what wanted at less than half the cost of the other rental agencies. The shuttle from the airport to the rental desk was quick. I didn't spend more than 5 minutes waiting. I will definately be using them again.
May 28, 2026
Unprompted review
Reply from NU Car Rentals
Dear Michael,
Thank you for taking the time to share your wonderful feedback regarding your rental experience.
We’re delighted to hear that you decided to give NU Car Rentals a chance and that your experience exceeded your expectations. It’s especially encouraging to know that you found our team fast and friendly, received the vehicle you wanted, and were pleased with the overall value of your rental.
We’re also glad to hear that the airport shuttle was quick and that your wait time was minimal. Your kind comments are greatly appreciated and serve as wonderful encouragement to our team.
Thank you again for choosing NU Car Rentals. We truly appreciate your support and look forward to welcoming you back for your next rental!
Kind regards,
Haidee
Forced additional charges and zero customer service
My experience was extremely disappointing and felt highly deceptive.
When I arrived at Bucharest Airport (at 4:00am) to collect a vehicle I had already booked and prepaid for, I was told that unless I purchased their overpriced insurance, I would not receive the car — despite already having valid independent coverage.
Given the circumstances and lack of any realistic alternative at that time, I was effectively pressured into paying an unnecessary additional charge.
This felt like a deliberate tactic: attract customers with low advertised prices via 3rd party platfrom and then force extra payments at pickup.
To make matters worse, the vehicle provided did not properly match the category presented during booking.
After the rental, I contacted the company directly to raise this issue and request an explanation. As of now, I have not received any response whatsoever.
The combination of misleading practices and complete lack of accountability says everything about this company’s standards.
I strongly advise travelers to avoid this company. What appears to be a good deal may end up costing far more than expected.
May 21, 2026
Unprompted review
Reply from NU Car Rentals
Dear Ori,
Thank you for taking the time to share your detailed feedback.
We sincerely apologize for the frustration and disappointment you experienced during your rental in Bucharest. We understand how upsetting it must have been to arrive at 4:00 a.m. expecting to collect a vehicle that had already been booked and prepaid, only to be presented with an additional insurance requirement despite your having independent coverage.
We recognize how difficult it must have been to make a decision under those circumstances, particularly given the early hour and limited alternatives available. We also understand your concerns regarding the difference between the advertised booking price and the additional amount requested at pickup.
Additionally, we regret to hear that the vehicle provided did not match the category you expected from your booking. We understand how disappointing this can be, particularly after making arrangements in advance.
We are also sorry that you did not receive a response after contacting us regarding your concerns. Your feedback regarding communication and customer service is important, and we regret that you were left without clarification.
Please be assured that we take concerns regarding insurance requirements, pricing transparency, vehicle category, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental.
To assist us in investigating this matter, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates and times
3. Primary driver's name
Once we receive this information, we will coordinate with our Bucharest location to review your concerns and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Ripoff Rental company
My reservation price was 253.74 and I ended up paying 483.15. Strong arm sales for uneeded insurance that I was told was not covered by my AMEX Reserve and or my Auto Insurance. This location is very far from the terminal, so not really able to cancel and change.There are other charges for Cust Facility/ Trip. Overall a total rip off compared to legacy car rental companies. I would avoid this place and will never consider it again.
May 20, 2026
Unprompted review
Reply from NU Car Rentals
Dear Brian,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your rental.
We understand your concerns regarding the significant difference between the original reservation price of $253.74 and the final amount of $483.15. We also recognize how concerning it must have been to feel pressured into purchasing additional insurance, particularly when you believed you already had coverage through your American Express card and personal auto insurance.
Additionally, we understand your concerns regarding the Customer Facility and Trip charges and the difficulty of making alternative arrangements due to the distance of the rental location from the terminal.
Please be assured that we take concerns regarding pricing transparency, optional products, and the communication of rental charges very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the charges applied.
With this, your review has been forwarded to our Denver Affiliate under Ticket #384700.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
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If I could give it a 0
If I could give it a 0, I would. This place (Ft. Lauderdale) is the stuff of vacation nightmares. The rental came with the airline reservation. NEVER AGAIN will I use any online ticket service EVER because of this NU rental car experience. The "manager" actually spoke to waiting customers from a semi open bathroom door WHILE HE WAS USING IT. The whole experience was surreal and bizarre. It would have made more sense if the cars were boosted. They charged me $500 for a $96 online confirmation code. Then he told me it was my fault for making the reservation and not reading the subsequent emails that exist somewhere, just not in my email. A property manager in the slums of Mumbai has better people skills than this guy. Run far away from any NU Car Rental and get an Uber.
May 19, 2026
Unprompted review
Reply from NU Car Rentals
Dear Antoinette,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your rental in Fort Lauderdale. We understand how upsetting it must have been to arrive expecting a straightforward rental based on the price provided with your airline reservation, only to encounter significantly higher charges and an unacceptable customer service experience.
We are particularly concerned by your description of the interaction with the location manager. Professionalism, courtesy, and respect should be maintained at all times, and the behavior you described does not reflect the standards we expect from our rental partners.
We also understand your concerns regarding the difference between the original $96 confirmation price and the approximately $500 amount you were asked to pay. We recognize how frustrating it must have been to receive an explanation that you were responsible for reviewing subsequent communications when you did not receive or locate those communications.
Please be assured that we take concerns regarding pricing transparency, communication of rental terms, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your reservation and the charges applied.
To assist us in investigating this matter, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver's name
Once we receive this information, we will coordinate with our Fort Lauderdale affiliate to review your concerns and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
I found what I thought was a great deal…
I found what I thought was a great deal on a rental car. It was literally less than 1/4 the cost of most others. Our plan was to pick up the rental in Denver, drive to Mount Rushmore in South Dakota, then return to Denver 5 days later. When I got to the nu car rental counter, the agent (terrible interpersonal skills, zero stars out of five) told me they couldn’t rent the car to me because they only allow their vehicle to travel into neighboring states only. I won’t be using nu car rentals again.
May 18, 2026
Unprompted review
Reply from NU Car Rentals
Dear Steve,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your rental attempt in Denver.
We understand how disappointing it must have been to reserve a vehicle at what appeared to be a competitive rate, only to learn at the rental counter that the vehicle could not be rented for your planned trip to South Dakota due to location-specific travel restrictions.
We also regret to hear about your interaction with the rental representative. Providing courteous, professional, and helpful customer service is important to us, and we are sorry that your experience did not reflect the level of service we strive to provide.
Please note that certain rental locations may have restrictions regarding travel outside designated states or regions. However, we understand how frustrating it can be if these limitations are not clearly communicated before arrival.
Please be assured that we take concerns regarding policy transparency and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your reservation and the information provided at the rental location.
To assist us in investigating this matter, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Scheduled pickup date and time
3. Primary driver's name
Once we receive this information, we will coordinate with our Denver affiliate to review your concerns.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Horrible Experience. No thanks. Never again...
The arrangement was to fill up the gas tank when we returned it. We filled it up. We have a receipt. And topped it off. The attendant/employee said were were 2 gallons short. We also have not only the receipt but also took a picture of the fuel marker dashboard showing it is full.
Wish there was negative stars to be able to attribute. Jose, combative with me also. Bad customer service. They ended up charging us 2 gallons of gas still.
Thank Goodness we paid for the insurance, because who knows what might have happened. No thanks...
(UPDATE: Unit #: 550003
Rented Class: FCAR
2025 NISSAN ALTIMA S
Lic: UGE287 CA
VIN: 1N4BL4BV3SN322868
Date
Time
Out: 05/18/2026 17.12
In: 05/20/2026 10.32
Qdom
18,135
18,32g
Euel
LoG
654
654)
Above is the detail NU Car is asking for to confirm usage and accurate review data. Believe me, this is a true review. Contract #65455767
Again, horrible customer service. Horrible gas policy. Nothing has changed. Still, I will never use this company again! 2 👎 Down
May 19, 2026
Unprompted review
Reply from NU Car Rentals
Dear Daniel,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your rental in San Diego.
We understand your concerns regarding the fuel charge applied upon return of the vehicle. We recognize how frustrating it must have been after refueling the vehicle, retaining your fuel receipt, and taking a photograph of the fuel gauge, only to be informed that the vehicle was still considered two gallons short and subsequently charged.
We also regret to hear about your interaction with the location representative. Providing courteous and professional customer service is important to us, and we are sorry that your experience did not reflect the level of service we strive to provide.
Please be assured that we take concerns regarding fuel charges, billing accuracy, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the charges applied.
To assist us in investigating this matter, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates
3. Primary driver's name
Once we receive this information, we will coordinate with our rental affiliate to review your concerns and determine whether the fuel charge was applied appropriately.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Nu Car Rental is the biggest rip off
Nu Car Rental is the biggest rip off, Hidden fees will double what you think you are paying, in Phoenix they are also off site so you have to shuttle to pick up car and wait in line for a long time, STAY AWAY FROM NU CAR RENTAL
May 10, 2026
Unprompted review
Reply from NU Car Rentals
Dear Bill,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your rental in Phoenix.
We understand your concerns regarding the additional charges applied to your rental and appreciate how frustrating it can be when the final cost differs from your expectations. We also recognize your concerns regarding the off-airport location, the shuttle process, and the wait time you experienced before receiving your vehicle.
Please be assured that we take concerns regarding pricing transparency, customer service, and operational efficiency very seriously. Your feedback is important to us, and we would appreciate the opportunity to review the circumstances surrounding your rental and the charges applied.
To assist us in investigating this matter, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver's name
Once we receive this information, we will coordinate with our Phoenix affiliate to review your concerns.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
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If I could rate this a no star I would
If I could rate this a no star I would. The worse experience ever. We arrived in Tampa Bay, Fl May 5th, 2026, and first our mistake didn't realize they weren't in the airport they were off ground. Waited for a shuttle to shuttle us to the dumpiest place with not a car we ordered. Had to upgrade which cost another 300 bucks. Then the insurance deal wasn't as stated online, the tolls they charged us extra for and stated online 2 drivers and could only have one or pay more. Very rude the receptionist had attitude talked like she had crap in her mouth. Then when we returned the car, we were told to have it back by noon which we did, plus we called to tell them we were coming so they could have someone ready to shuttle us to the airport, we get there so unorganized and no one to take us. She then stated she would ask her boss if she could take us and never came outside to let us know she wasn't able to do so. We went inside and told her she could have told us at this time we're getting nervous we will miss our flight, so we call Lyft to come and get us, another charge for us. Lyft driver very pleasant we just made our flight if we would have waited another minute we would have missed the fight. Please do not rent from Priceline they use 3rd party places and it's all bad. I have learned to NEVER rent a car from both places.
May 5, 2026
Unprompted review
Reply from NU Car Rentals
Dear Chris,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you experienced during your rental in Tampa. We understand how disappointing it must have been for your trip to begin and end with so many unexpected challenges.
We understand your concerns regarding the off-airport rental location, the availability of the reserved vehicle, and the additional cost you incurred for an upgrade. We also recognize your concerns regarding the insurance options, toll program, and additional driver policy, particularly where these differed from your expectations based on your booking.
Additionally, we regret to hear about your experience with the customer service provided at the location. Professional, courteous service is important to us, and we are sorry that your interaction with our staff did not reflect the standards we strive to uphold.
We are also very sorry to learn about the difficulties you experienced when returning the vehicle. We understand how stressful it must have been to wait for transportation to the airport after notifying the location of your arrival, only to arrange your own transportation at additional expense while concerned about missing your flight.
Please be assured that we take concerns regarding vehicle availability, pricing transparency, customer service, and shuttle operations very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental.
To assist us in investigating this matter, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Primary driver's name
Once we receive this information, we will coordinate with our Tampa affiliate to review your concerns and the charges applied to your rental.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Worst experience ever. Price gouging
Worst experience ever.
Do not book here.
It is set up so that no matter the clients' degree of preparedness, insurance, top credit card and pre-paid status, the client will be charged hundreds of dollars more for in stealth fees.
In addition, a deposit of $2000 is required unless the client pays a non-refundable fee.
They do not care if the client leaves without their reserved car. They just smile through the repeated gouging attempts.
Worst experience ever. If you have deep pockets and a yearning to be ripped off, then go here.
May 13, 2026
Unprompted review
Reply from NU Car Rentals
Dear Sher,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you encountered during your rental attempt.
We understand your concerns regarding the additional charges presented at the rental counter, despite your understanding that you had already completed your reservation and met the rental requirements. We also recognize your concerns regarding the security deposit requirement and your impression that purchasing additional products was the only practical alternative to proceed with the rental.
Please note that security deposit requirements, insurance qualifications, and rental policies may vary by location and are outlined in the rental terms and conditions. However, we understand how these requirements can be frustrating if they differ from your expectations or are not clearly communicated during the booking process.
Please be assured that we take concerns regarding pricing transparency, rental policies, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your experience.
To assist us in investigating this matter, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Scheduled pickup date and time
3. Primary driver's name
Once we receive this information, we will coordinate with our Fort Lauderdale affiliate to review your concerns.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Abdessamad served us really good and…
Abdessamad served us really good and car is clean and new . I love the ride .
May 11, 2026
Unprompted review
Reply from NU Car Rentals
Dear Gurmeet,
Thank you for taking the time to share your wonderful feedback regarding your rental experience.
We are delighted to hear that Abdessamad provided you with excellent service and that you were pleased with the clean, new vehicle. It is always rewarding to know that our team helped make your rental experience enjoyable and that you loved your ride.
Your kind words are greatly appreciated and will be shared with Abdessamad and our rental Affiliate team as recognition for their outstanding service.
To help us properly recognize their efforts, would you kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
4. Pickup location
Thank you again for choosing NU Car Rentals. We truly appreciate your feedback and look forward to serving you again in the future.
Kind regards,
Haidee
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