We were given a Dodge Durango in Miami on June 13, instead of “full size” SUV we booked and paid for. It claimed it would be a Ford Expedition or Jeep Wagoneer or similar. They had no other choice f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently reserved a Mercedes Banz and got to the rental place in salt lake city Utah only to find out they did not have a Mercedes Benz but instead had a BMW available but the cost was additional am... See more
Company replied
Worst experience ever. Do not book here. It is set up so that no matter the clients' degree of preparedness, insurance, top credit card and pre-paid status, the client will be charged hundreds... See more
Company replied
I booked a car from NU car hire Marrakesh via Carjet. They picked me up from the airport went through the booking procedure then my CC would not authorise via their terminal - I did not get the car or... See more
Company details
Information provided by various external sources
NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
Contact info
San Antonio, United States
- www.nucarrentals.com
1.5
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I rarely leave negative reviews, NU Car Rental deserves one
I rarely leave negative reviews, but I feel compelled to share my experience so others can make an informed decision before renting from NuCar/HPower Car Rental.
I reserved a vehicle for five days with what was advertised as unlimited mileage. Unfortunately, the rental process was frustrating from the moment I arrived. Rather than speaking with a representative, I had to wait for access to a room to complete a virtual rental process. The customer service throughout the experience was impersonal and unwelcoming.
More concerning were the unexpected restrictions and fees that were not clear when I made my reservation:
• Although I reserved unlimited mileage, I was informed there was a 100-mile-per-day limitation because I live in the Nashville area, with additional mileage charges beyond that.
• I was told I was not permitted to drive the vehicle out of state.
• I paid in advance to extend my rental by one day, yet I was charged for two additional days because of the company’s “calendar day” policy.
• In addition to a $500 security hold, another $200 hold was placed on my card solely because I am a local resident.
By the time everything was added, the total cost was nearly double the original quote.
I understand that every rental company has policies, but they should be disclosed clearly before a customer commits to a reservation. Transparency and customer service go hand in hand, and unfortunately, I experienced very little of either.
I share this review in the hope that others won’t encounter the same unexpected fees, restrictions, and disappointing customer service that I did. I encourage anyone considering renting from NuCar/HPower to carefully review every policy and ask detailed questions before arriving.
June 27, 2026
Unprompted review
Reply from NU Car Rentals
Dear Richard,
We sincerely apologize for the frustration and disappointment you experienced during your rental.
We understand your concerns regarding the mileage limitation, out-of-state driving restriction, additional charges for extending your rental, and the security holds placed on your card. We also regret that the virtual rental process and customer service experience did not meet your expectations.
We take your concerns regarding pricing transparency, rental restrictions, and additional fees seriously. We understand your expectation that important terms and conditions should be clearly communicated before completing a reservation, particularly when they may significantly affect the total cost of the rental.
To assist us with our investigation, kindly provide the following details:
1. Confirmation number ending in NU or Rental Agreement number
2. Pickup and return dates
3. Primary driver's name
4. Pickup or rental location
Once we receive this information, we will coordinate with the appropriate affiliate to review your rental agreement, mileage terms, local renter restrictions, extension charges, security holds, and the final amount charged.
We sincerely regret that your experience did not meet your expectations. Thank you for taking the time to share your concerns and giving us the opportunity to investigate the matter.
Best regards,
Haidee
Advertisement
Liar, Liar, pants on fire!
The "agent" began lying as soon as he opened his mouth. I counted at least 4 scams he tried to perpetrate on me. It was pathetic. I cannot believe Priceline uses them in their bundles. NEVER, NEVER AGIAN will I be duped into doing business with this horrible "business"!!!
June 26, 2026
Unprompted review
Reply from NU Car Rentals
Dear Mark,
We sincerely apologize for the frustration and disappointment you experienced during your rental.
We understand from your feedback that you had serious concerns regarding the information provided by the representative at the time of rental and felt that you were presented with multiple offers or charges that were not appropriate or clearly explained.
We take allegations regarding misleading information, unexpected charges, and inappropriate sales practices seriously. With this, your review has been forwarded to our Phoenix Affiliate under Ticket #390841.
We sincerely regret that your experience left you feeling frustrated and disappointed. Thank you for bringing your concerns to our attention and giving us the opportunity to investigate the matter.
Best regards,
Haidee
Stay Away!!!
The WORST car rental experience. I booked through Expedia. They were supposed to pick me up with a shuttle, instead I received an automated text message that the office was closed. I checked online for the office hours and the office was indicated to be open. When I called to speak with a person, I was automatically directed to a voice message that told me to send a text. When I texted I received no response. I spent money on a cab to get to the rental and the office was in fact open.
They charged my card 4 times with separate charges including an unknown $300 charge that I am disputing. I rented the car for 24-hours and they are trying to charge me $460. It was supposed to be $120. This company is a sham and online companies like Expedia should stop working with them.
June 23, 2026
Unprompted review
Reply from NU Car Rentals
Dear Elizabeth,
We sincerely apologize for the frustration and inconvenience you experienced with your rental.
We understand how disappointing it must have been to receive an automated message indicating that the office was closed when you found the location to be open, particularly after you were unable to reach a representative and received no response to your text messages. We also regret that you incurred an additional cab expense to reach the rental location.
We take your concerns regarding the multiple charges to your card, including the disputed $300 charge, and the difference between the expected rental price and the amount you were ultimately charged very seriously.
To assist us with our investigation, kindly provide the following details:
1. Confirmation number ending in NU or Rental Agreement number
2. Pickup and return dates/time
3. Primary driver's name
Once we receive this information, we will coordinate with our San Diego affiliate to review the rental, all charges applied to your card, the disputed $300 charge, and the circumstances surrounding the shuttle and office availability.
We sincerely regret that your experience did not meet your expectations and appreciate you bringing these concerns to our attention. We value the opportunity to investigate the matter and determine the appropriate next steps.
Best regards,
Haidee
STAY FAR, FAR AWAY FROM THIS SHADY COMPANY
I wish I could give NEGATIVE STARS
After arriving at their offsite location, I had to use a two way video to process the rental with an off shore agent. The quality of the audio and video was so low that I had an extremely hard time what was being said. I requested that the agent repeat himself multiple times and he began to get angry and was very curt. I was required to provide my personal vehicle insurance information and was informed that neither it nor the coverage offered by my Chase credit card was sufficient. I was pressured into paying a previously undisclosed additional $150 for their insurance. I was then told that the deposit amount was $1000 dollars! As we had been shuttled away from the airport and held captive, this seemed like a very predatory practice. After the shock wore off, I instructed the agent to hold off on processing anything while I did some additional research. After viewing their overwhelmingly negative reviews, repeated records of unauthorized charges and predatory practices, I cancelled the reservation. I am beyond disappointed by Priceline for including this company, which is not accredited by the BBB, in their lineup.
Update: Thanks to the company for responding however, it was such a horrifically shady experience there is nothing that would make me trade an established, reputable car rental company for Nu Car Rentals. After the fact, I was able to locate that the insurance and $1000 deposit was disclosed in the fine print. The point is that no other well known car rental company follows these practices and I'd much rather spend the extra $100 for the reliability and peace of mind I get with Enterprise and Hertz.
June 17, 2026
Unprompted review
Reply from NU Car Rentals
Dear Melissa,
We sincerely apologize for the frustration and disappointment you experienced during the rental process.
We understand your concerns regarding the video-assisted check-in process, the difficulty communicating with the representative, the insurance requirements and charges, and the $1,000 deposit that was presented to you. We also understand that you felt pressured by these requirements and ultimately decided to cancel your reservation after conducting further research.
We take your concerns regarding pricing transparency, insurance requirements, deposit amounts, and the customer service you received seriously. We would like to review the circumstances of your reservation and determine whether the information provided to you was accurate and properly disclosed.
To assist us with our investigation, kindly provide the following details:
1. Confirmation number ending in NU
2. Pickup date and time
3. Primary driver's name
Once we receive this information, we will review the reservation and coordinate with our Fort Lauderdale affiliate to investigate your concerns, including the insurance requirement, deposit amount, and cancellation.
We sincerely regret that this experience left you feeling frustrated and disappointed. Thank you for bringing your concerns to our attention and giving us the opportunity to review the matter.
Best regards,
Haidee
Wrong vehicle size and extra charges
We were given a Dodge Durango in Miami on June 13, instead of “full size” SUV we booked and paid for. It claimed it would be a Ford Expedition or Jeep Wagoneer or similar. They had no other choice for vehicle and we needed a car. Definitely not what we paid for. No consideration on that issue and then they sold us toll pass we didn’t need- $15/day. We didn’t know if we needed it, but I trusted him because of convenience he made it seem.
June 13, 2026
Unprompted review
Reply from NU Car Rentals
Dear Amy,
We sincerely apologize for the frustration and inconvenience you experienced with your rental in Miami.
We understand your concern regarding receiving a Dodge Durango instead of the full-size SUV you had reserved and paid for, which was advertised as a Ford Expedition, Jeep Wagoneer, or similar vehicle. We regret that the vehicle provided did not meet your expectations and that no suitable alternative was available at the time of pickup.
We also understand your concerns regarding the $15 per day toll pass. We regret that the benefits and necessity of the toll program may not have been clearly explained to you, particularly since you relied on the information provided by the representative at the counter.
We take your concerns regarding both the vehicle assignment and additional toll charges seriously. To assist us with our investigation, kindly provide the following information:
1. Confirmation number ending in NU or Rental Agreement number
2. Pickup and return dates
3. Primary driver's name
Once we receive these details, we will coordinate with our Miami affiliate to review the vehicle assignment, toll program enrollment, and charges applied to your rental, and determine the appropriate next steps.
Thank you for bringing this matter to our attention. We truly regret that your experience did not meet your expectations and appreciate the opportunity to investigate your concerns.
Best regards,
Haidee
Advertisement
I was looking at rental cars in…
I was looking at rental cars in Expedia. I was on a car through Budget, but saw a larger option listed below so looked at that. Clicking the link actually changed car companies, and I did not realize it. When I got my confirmation email, I immediately tried to cancel (within 2 minutes) and was unable to do so. This company is clearly out to make money with no customer service, and I will avoid them in the future as well as no longer booking anything through Expedia who were of no help.
June 21, 2026
Unprompted review
Reply from NU Car Rentals
Dear Emily,
We sincerely apologize for the frustration and disappointment you experienced when making your reservation.
We understand how upsetting it must have been to believe you were selecting a different vehicle option through Expedia, only to realize afterward that the reservation was with a different rental company. We also understand that you attempted to cancel the reservation almost immediately after receiving the confirmation but were unable to do so.
We take your concerns regarding the booking process and cancellation experience seriously. We would like to review the reservation details and determine what options may be available regarding your cancellation request.
To assist us with our investigation, kindly provide the following information:
1. **Confirmation number ending in NU**
2. **Pickup date and location**
3. **Primary driver's name**
Once we receive these details, we will review the reservation and coordinate with the appropriate team to determine the next steps.
We sincerely regret that this experience has affected your confidence in NU Car Rentals. We appreciate you bringing your concerns to our attention and giving us the opportunity to review the matter.
Best regards,
Haidee
Will rip you off
This company will rip you off. I rented my car with my flight ticket through CheapOAir and prepaid to lock in price of $568.00. When I went to pick the car up they attempted to add insurance at $150.00 a day. I told them NO! I returned the car four days early and asked for a receipt to prove I returned it early. She said it would come through my email. I received the receipt and the total price charged was $703.78. When I wrote and asked about the a refund for the days not used, car rental, $45.84 a day, toll usage of $11.99 a day and exorbitant surcharges.i was expecting a refund of around $230.00. I got a message back saying they do not refund for days not used. This company gives false advertisement, lures other sites in to use them, and lies about their cost to sucker you in. Please use a reputable car rental. Never book with NU or any company attached with them.
June 20, 2026
Unprompted review
Reply from NU Car Rentals
Dear Ley,
We sincerely apologize for the frustration and disappointment you experienced with your rental.
We understand your concerns regarding the additional charges reflected on your final receipt, as well as your request for a refund after returning the vehicle four days earlier than originally scheduled. We also acknowledge your concerns regarding the insurance offer presented at pickup and the charges for toll usage and other fees.
We take your concerns regarding pricing transparency, the final charges, and the early return policy seriously. We would like to review your rental details to better understand what occurred and determine whether the charges and refund decision were applied correctly.
To assist us with our investigation, kindly provide the following information:
1. **Pickup and actual return dates**
2. **Primary driver's name**
Once we receive these details, we will coordinate with our Denver affiliate to review your rental agreement, final invoice, early return, and all additional charges applied to the rental.
Thank you for bringing this matter to our attention. We sincerely regret that your experience did not meet your expectations and appreciate the opportunity to investigate your concerns.
Best regards,
Haidee
Unethical
They charge tones hidden charges they don’t inform the customer
June 21, 2026
Unprompted review
Reply from NU Car Rentals
Dear Shakeel,
We sincerely apologize for the frustration and disappointment you experienced during your rental.
We understand your concern regarding the charges you believe were not clearly disclosed at the time of booking or pickup. We take concerns regarding pricing transparency and unexpected charges seriously and would like the opportunity to review the circumstances of your rental.
To assist us with our investigation, kindly provide the following information:
1. **Confirmation number ending in NU or Rental Agreement number**
2. **Pickup and return dates**
3. **Primary driver's name**
Once we receive these details, we will coordinate with our Charlotte affiliate to review your rental agreement, itemized charges, and the circumstances surrounding the additional fees.
Thank you for bringing this matter to our attention. We sincerely regret that your experience did not meet your expectations and appreciate the opportunity to investigate your concerns.
Best regards,
Haidee
Scammers. Bait and switch scammers
I was forced to get an upgrade at holiday prices over Memorial Day weekend on Sat May 23. I was forced to get an upgrade due to an unacceptable supplier choice. They offered me an 8 passenger Mercedes Benz van stating that it was the only one available on
"suppliers Choice" inventory. I said that I am 77 years old and a single driver and I cannot drive an 8 passenger van on the highway
from Phoenix to Sedona, over 100 miles of highway driving. I drive a compact SUV and I would have accepted that or a sedan or even a pickup truck. This was completely unacceptable and it was unsafe to drive such a large vehicle. The rental agency was trying to scam me by using holiday weekend sales tactics and using a forced upgrade.
My research indicated that when the agency says "suppliers choice" they are contractually required to provide a vehicle that I can
reasonably drive. If the "only car" they have available in that category is a massive 8 passenger commercial van, they must switch me to a compact SUV or standard sedan and they are supposed to give me that free of charge because they ran out of appropriate
inventory. Instead, they took advantage of the busy holiday weekend traffic to pressure me into paying double.
In summary, this is what I have attached for documentation.
Thank you,
Mary Farrell
●
✅ Priceline confirmation showing $295.48 prepaid
●
✅ Fuel plan receipt for $65.34
●
✅ NuCar's itemized receipt showing $606.94
Download all attachments as a zip file
May 23, 2026
Unprompted review
Reply from NU Car Rentals
Dear Mary,
We sincerely apologize for the frustration and inconvenience you experienced, particularly regarding the vehicle offered to you at pickup.
We understand your concerns about being presented with an 8-passenger Mercedes-Benz van when you had reserved a vehicle through the Supplier’s Choice category and did not feel comfortable driving such a large vehicle for your planned trip from Phoenix to Sedona. We also understand your concerns regarding the additional charges reflected on the NU Car Rental invoice.
We take your concerns regarding the vehicle assignment and the additional charges seriously.
To assist us in investigating this matter, kindly provide the following details:
1. **Confirmation number ending in NU or Rental Agreement number**
2. **Pickup and return dates**
3. **Primary driver's name**
Once we receive this information, we will coordinate with our Phoenix affiliate to review the rental details, including the vehicle assignment and additional charges, and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet your expectations and appreciate the opportunity to investigate your concerns.
Best regards,
Haidee
Advertisement
Scammed
Upon arrival the TV screen customer service told me that I had to pay extra insurance. Despite having my own full insurance and taking out insurance with Booking.com NuCar said it was "mandatory" that if I don't take out their insurance I won't be able to drive their car.
No mention of the extra insurance anywhere on Booking.com website, it is buried in their terms and conditions.
Be aware, they will pull your pants down, bend you over like a back street prostitute and not use any lube.
June 19, 2026
Unprompted review
Reply from NU Car Rentals
Dear Valued Customer,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced regarding the insurance requirements presented at pickup. We understand how concerning it must have been to be told that additional coverage was mandatory, particularly when you had already arranged insurance through Booking.com and had your own full coverage.
We also understand your concern that the additional insurance requirement was not clearly communicated during the booking process. Customers should have clear and accessible information regarding coverage requirements, optional products, and any associated costs before completing a reservation.
Please be assured that we take concerns regarding insurance requirements, pricing transparency, and the communication of rental terms very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the coverage that was presented or added at pickup.
To assist us in investigating this matter, kindly provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates/time**
3. **Primary driver's name**
Once we receive this information, we will coordinate with our Charlotte affiliate team to review your reservation, insurance requirements, and any charges applied.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Shady and predatory business practices
Shady and predatory business practices
Was ~$200 when booking our 8 passenger van online. When we arrived, they said our booking was only for a 7 passenger van. Had to pay extra to upgrade to 8. In the end the total cost was ~$750.
June 9, 2026
Unprompted review
Reply from NU Car Rentals
Dear Valued Customer,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced regarding your recent rental. We understand how concerning it must have been to expect an 8-passenger vehicle based on your booking, only to be informed at pickup that your reservation was for a 7-passenger vehicle and that an additional payment was required for an upgrade.
We also understand your concern regarding the significant difference between the approximately **$200 originally expected** and the **approximately $750 final cost**. Pricing and vehicle categories should be clearly communicated so customers can make informed decisions and avoid unexpected costs at pickup.
Please be assured that we take your concerns regarding vehicle availability, reservation terms, upgrade charges, and pricing transparency very seriously. We would appreciate the opportunity to review the details of your rental and the charges applied.
Kindly provide the following information:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates/time**
3. **Primary driver's name**
Once we receive these details, we will coordinate with our Orlando affiliate team to review your reservation, vehicle category, upgrade charge, and final rental amount.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Avoid this nightmare
Avoid this nightmare. The agents at the locations will quote one price. You'll return the car with this agreement. Then there will be additional charges. You'll call to contest them, only to be told by Lisa (the manager at the corporate office also handling customer service in this rinky-dink operation) will be agitated, telling you they will still charge you extra fees (while apologizing for their local agents' misinformation). Go to a reputable car rental. (Caveat emptor, "buyer beware.")
June 14, 2026
Unprompted review
Reply from NU Car Rentals
Dear Pamela,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced regarding the additional charges applied after your rental. We understand how concerning it must have been to return the vehicle based on the terms of your rental agreement and later discover unexpected fees.
We also regret the difficulty you encountered when attempting to dispute these charges and the manner in which your concerns were handled. Any information provided by our representatives should be clear, accurate, and consistent, and we understand how conflicting information can be especially frustrating when it results in unexpected costs.
Please be assured that we take concerns regarding billing transparency, additional fees, and customer service very seriously. With this, your review has been forwarded to our Denver Affiliate under Ticket #388650.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Good experience
I read reviews and did a bit of research, before renting a car. I called NU car, spoke to a very helpful representative. She helped me pick the right vehicle for my vacation. Arrived in Denver, shuttled to location. Picked up my SUV. Vehicle was great, exactly what I needed. Nu car was very transparent when I rented. Nothing was pushed on me at counter when I arrived. I explained I had my own insurance , signed, paid and was on my way. I would absolutely rent with NU car again.
June 8, 2026
Unprompted review
Reply from NU Car Rentals
Dear Kirk,
Thank you for taking the time to share your wonderful feedback regarding your rental experience in Denver.
We’re delighted to hear that our representative was able to assist you in selecting the right vehicle for your vacation and that the SUV met your needs. It’s also great to know that the shuttle and pickup process went smoothly and that you found our rental process transparent and straightforward.
We especially appreciate your comments regarding your insurance coverage and the fact that you felt comfortable making your own decisions without feeling pressured at the counter. Providing clear information and a hassle-free experience is important to us.
Thank you again for choosing NU Car Rentals and for sharing your positive experience. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Haidee
Advertisement
I had a very bad experience and it…
I had a very bad experience and it continues to be extremely damaging to my life. I rented for three days a Nu Car Rental at Fort Lauderdale airport, at the site the charges where 6 times the price I was quoted, but the real issue was when I returned the car with a scratch i was responsible for and immediately handed the situation to my car insurance Nu Car deducted $4000 from my credit card without my authorization. My insurance got in contact immediately with Nu Car and paid them in full for the demages, an amount agreed by Nu Car. After six weeks my credit was finally refunded as Chase Saphire run an investigation, and on Friday the 12th of June I realized that Nu Car stole another $2000 from the same credit card. I only found out once I saw that my credit again significantly dropped. I will post every single day on numerous sites until Nu Car will refund me. Or I am getting ready to sue Nu Car. DO NOT RENT FROM THOSE CRIMINALS.
June 12, 2026
Unprompted review
Reply from NU Car Rentals
Dear Valued Customer,
Thank you for taking the time to share the details of your experience.
We sincerely apologize for the frustration, distress, and financial concerns you have experienced following your rental in Fort Lauderdale. We understand how serious this matter is, particularly given the substantial charges you described and the subsequent impact on your credit.
We are especially concerned about your report that **$4,000 was charged to your card without authorization**, followed by an additional **$2,000 charge** after your insurance company had already contacted NU and paid the agreed amount for the damage. We understand why this would be extremely concerning, and we regret the difficulties you have encountered in trying to resolve the matter.
We also acknowledge your concerns regarding the original rental charges, which you state were significantly higher than the amount quoted at booking. Transparency regarding rental costs and any post-rental charges is extremely important to us.
Please be assured that we take your concerns regarding the damage claim, insurance payment, subsequent charges, and billing practices very seriously. We would appreciate the opportunity to review the transaction history and coordinate with our Fort Lauderdale Supplier to determine the reason for the additional charge and whether any adjustment or refund is appropriate.
To assist us in investigating this matter, kindly provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver's name**
Once we receive this information, we will coordinate with our Supplier and review the rental records, damage claim, insurance payment, and subsequent charges.
We understand your frustration and sincerely regret the financial and personal impact this situation has had on you. Thank you for bringing this matter to our attention and giving us the opportunity to investigate your concerns.
Kind regards,
Haidee
Extreme value with some aggravation
I have rented from NU three times and will be renting from them again at MCO. I give four stars because of the extreme value and I am frugal. Their rental cars can be $400-$800 less than the major companies. For this extreme value, I am willing to put up with some aggravation. Here's how to avoid it: 1. expect a wait of 30 minutes or more for the shuttle 2. bring a printed copy of proof of your car insurance coverage or have it ready to pull up on your phone when you get to the counter 3. Say no to the toll pass and then stay off the toll roads - this can be challenging but I've never had an unexpected toll fee 4. Say no to additional insurance if you don't need it - check your credit cards for primary (not secondary) liability coverage - AMEX gold has it and others. 5. expect a high deposit can't remember how much but in the hundreds 6. take your time to carefully inspect the car and report any damage. We have had no issues with NU and no ridiculously long counter waits. I have had longer counter waits when paying 4x as much.
April 17, 2026
Unprompted review
Reply from NU Car Rentals
Dear Dawn,
Thank you for taking the time to share your detailed feedback and for choosing NU Car Rentals for your rentals at MCO.
We’re pleased to hear that you have found our rates to offer excellent value and that, despite some inconveniences, your overall rental experiences have been positive. We truly appreciate your continued trust and your plans to rent with us again.
We also appreciate the practical suggestions you shared regarding shuttle wait times, proof of insurance, toll options, additional coverage, security deposits, and inspecting the vehicle before leaving the location. Feedback like yours can be very helpful to other customers in preparing for their rental experience.
It is especially encouraging to hear that you have not experienced any major issues with your rentals or excessively long counter wait times. We’re grateful for your balanced and constructive feedback.
Thank you again for your continued support. We look forward to welcoming you back to MCO and providing you with another smooth rental experience.
Kind regards,
Haidee
I was forced to buy more insurance when…
I was forced to buy more insurance when I already purchased it and full coverage was not allowed to leave. Cost me an extra $300 on my trip. I could not leave because of how large my party was and no other car rentals around.
June 1, 2026
Unprompted review
Reply from NU Car Rentals
Dear Lisa,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your rental. We understand how upsetting it must have been to be told that you needed to purchase additional insurance despite already having coverage, particularly when you were traveling with a large party and felt you had no practical alternative.
We also understand your concern regarding the additional **$300 charge** and how significantly this affected the overall cost of your trip. Customers should receive clear information regarding insurance requirements and available coverage options so they can make informed decisions before completing their rental.
Please be assured that we take concerns regarding insurance requirements, pricing transparency, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the additional charge applied.
To assist us in investigating this matter, kindly provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates/time**
3. **Primary driver's name**
Once we receive this information, we will coordinate with our Orlando affiliate to review your concerns and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
I wouldn't give any stars
I wouldn't give any stars. They have hidden fees. We paid with a credit card and when we returned the rental they stated because we paid with a debit card we ae going to charged. We have the paperwork that we paid with a credit card. They didn't understand that part.
Well.....over a month later we received a charge of over $500. This is definitely will be going to BBB.
Whatever you see for a price on a vehicle, its TOO good to be true. You will end up paying over what you could be renting from any other rental place.
April 20, 2026
Unprompted review
Reply from NU Car Rentals
Dear Brittni,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and concern caused by the additional charge you received more than a month after returning the vehicle. We understand how upsetting it must have been to receive a charge of more than $500, particularly when you believe the rental was paid for with a credit card and have documentation supporting this.
We also regret the confusion regarding the payment method and any fees that may have been applied. Customers should receive clear and accurate information regarding payment requirements and any applicable charges, both at the time of rental and after the vehicle is returned.
Please be assured that we take your concerns regarding billing accuracy, payment methods, and pricing transparency very seriously. We would appreciate the opportunity to review the charge and the documentation associated with your rental.
To assist us in investigating this matter, kindly provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver's name**
Once we receive this information, we will coordinate with our Phoenix affiliate to review the charge and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Advertisement
Despite sending my insurance info over…
Despite sending my insurance info over 3 weeks in advance, I was told at the counter that it wasn’t accepted and my rental would cost double the amount quoted. The people behind me in line had the same experience and decided to go back to the airport to another rental agency. Unfortunately, my schedule didn’t allow for that especially since I had to wait at the rental office for an hour while the attendant had gone outside. Also, be careful to check the pick up time stated on the paperwork. Your rental is not for 24 hours from when you get your car, it’s from the reservation time. I did reach out to the company about these issues. I received no response from the local operator. I reached out to their corporate office and after 3 weeks the local operator finally responded to them. No refund, no apology, nothing. If you don’t care about the cost, I had a nice car but I could have gotten that at the airport instead of going offsite and having delays and a bad experience.
Update: Information requested was sent August 11. I will update again if I hear back from the company. Over a week so far and nothing.
May 3, 2026
Unprompted review
Reply from NU Car Rentals
Dear Race,
Thank you for taking the time to share your detailed feedback.
We sincerely apologize for the frustration and inconvenience you experienced during your rental. We understand how disappointing it must have been to provide your insurance information more than three weeks in advance, only to be informed at pickup that it was not accepted and that the rental would cost significantly more than the amount originally quoted.
We also regret the extended wait you experienced at the rental location and the lack of timely assistance. Having to wait approximately an hour, particularly when you had a schedule to maintain and limited alternatives, must have been extremely frustrating.
Additionally, we understand your concerns regarding the pickup time reflected on your rental documents and how this affected the length of your rental period. Clear communication regarding rental periods and applicable policies is important, and we regret any confusion this may have caused.
We are especially sorry to hear that your attempts to resolve these concerns with our Miami Affiliate went unanswered for several weeks and that you did not receive the resolution or apology you expected. This is certainly not the level of customer service we strive to provide.
Please be assured that your concerns regarding insurance requirements, pricing transparency, rental periods, customer service, and communication will be taken seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the charges applied.
To assist us in investigating this matter, kindly provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates/time**
3. **Primary driver's name**
Once we receive this information, we will coordinate with our Supplier to review your concerns and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
$309 Charged Despite Same-Day Cancellation
I booked a rental through Priceline and, after reading reviews about other customers' experiences, I became concerned about potential issues and decided to cancel the reservation the very same day I made it.
I never picked up the vehicle, never signed a rental agreement, and never used any services. Despite canceling almost immediately after booking, I later learned that the reservation was completely non-refundable and the entire $309.48 charge was kept.
I understand that these were the terms of the booking, but I was surprised that there was absolutely no grace period, no partial refund, and no consideration for a reservation that was canceled the same day it was made and never used.
My advice to anyone considering an Express Deal rental is to read every detail of the cancellation policy before booking. If you change your mind even a few hours later, you may lose the entire amount.
May 30, 2026
Unprompted review
Reply from NU Car Rentals
Dear Mike,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced regarding the cancellation of your reservation.
We understand how upsetting it must have been to cancel the reservation on the same day it was made and later learn that the full **$309.48** payment was non-refundable, particularly since the vehicle was never picked up, no rental agreement was signed, and no services were used.
We recognize your concern regarding the lack of a grace period or partial refund. While cancellation and refund conditions are established by the booking provider and are presented as part of the reservation terms, we understand that these conditions can still be disappointing when a reservation is canceled shortly after being made.
As the reservation was made through **Priceline**, any refund request or exception would need to be reviewed in accordance with the applicable booking terms and by the booking provider. However, we would be happy to review the reservation details from our side and determine whether any additional assistance may be available.
To assist us, kindly provide:
1. **Confirmation # ending in NU**
2. **Original pickup date and time**
3. **Primary driver's name**
Once we receive this information, we will review the reservation and provide any available guidance regarding the cancellation and refund.
Thank you again for bringing this matter to our attention. We truly regret that the cancellation terms and your overall experience did not meet your expectations.
Kind regards,
Haidee
I can't believe these crooks are still…
I can't believe these crooks are still in business. AVOID THESE PEOPLE. HORRIBLE!!
June 5, 2026
Unprompted review
Reply from NU Car Rentals
Dear John,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with NU Car Rentals was so disappointing. We understand that your comments reflect a high level of frustration, and we regret that we did not meet your expectations.
We take customer feedback seriously and would appreciate the opportunity to better understand what occurred during your rental. If you are willing to provide additional details, we can review your concerns with the appropriate team and address any issues that may have occurred.
Kindly provide the following information:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates
3. Primary driver's name
Once we receive these details, we will review your case with our Phoenix Affiliate and determine the appropriate next steps.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.