Kernel Data Recovery Reviews 

161
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, knowledgeable staff. People frequently highlight the product's effectiveness, noting that it consistently performs as described and is easy to use. Reviewers are particularly impressed with the extremely fast response times and the personalized assistance provided by support agents. Many people appreciate the user-friendly interface and straightforward tools, which make complex tasks manageable even for those without deep technical expertise. This consistent reliability across products and support instills confidence in users for future needs.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, with many describing it as the best support they... See more

Staff

Consumers find staff to be positive, with many reviewers describing the support team as incredibly friendly,... See more

Product

Users describe positive interactions with product, consistently finding them brilliant and super useful, with... See more

Response time

Customers consistently report positive experiences with response times, highlighting excellent and efficient... See more

User experience

People report positive experiences with the user experience, highlighting that the interface is user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent! I've been using their product since 2014, and it has consistently been a lifesaver for me and my clients. Whenever all hope seemed lost and other tools failed, Kernel proved to be my r... See more

Rated 5 out of 5 stars

The Kernel team was extremely helpful in resolving an issue I had with OST to PST conversion. I downloaded the tool and paid $50 for it, but after trying to conversion several times, I could only get... See more

Rated 5 out of 5 stars

I've used their products for around 5 years now, once you figure out which one you need for your use case you won't be disappointed. I use both Office 365 Backup and Office 365 migration, it's reliabl... See more

Rated 5 out of 5 stars

I am testing with the Demo version of the Kernel Migration for IMAP. I need to migrate from legacy IMAP to O365. I had some issues with my configuration. I opened a chat window and got connected... See more

Company replied


Company details

  1. Software Company

Written by the company

Kernel Data Recovery is a reputed software development company that was launched in 2005 and since then it has strengthened its position as a market leader in various software categories like data recovery, conversion, migration, monitoring, etc. its main USP are cloud-based software range that lets you migrate online data between two platforms securely. It has a huge clientele ranging from educational institutions, corporate firms, NGOs, healthcare businesses, self-employed professionals, etc.


Contact info

4.9

Excellent

TrustScore 5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(161)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Support was very helpful

Support was very helpful when we were having issues getting the OST to PST software to work with MSG files. Vikram was very responsive and the live chat feature helped me quickly get help. I often have to open lengthy tickets with software companies and wait days for responses. But their team was quick to respond and even grant me access to other pieces of their software when the first didn't quite do what I needed.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

This was incredible

This was a saviour for me. I was floundering all over the internet for a solution to my problem until I found mention of this on the Microsoft Community site. I was upgrading from Outlook 2013 and suddenly it starting asking for .ost passwords I had no memory of setting up, effectively locking me out. This program was able to delete the lost passwords and allow me to regain access my emails again. Thank you for saving me.

April 3, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Exceptional Support, Effective Product

I needed to migrate email from an old Exchange server to PSTs for importing into a new solution. I'd spent days fighting with expired SSL certificates, Exchange & Ad permissions, and incompatible TLS protocols. I reached out to Kernel Data Recovery after downloading a trial version of one of their products and it didn't work for me right out of the box.

Response was immediate (10 minutes?).

Instead of just helping me with the product I'd selected, they asked me what my overall requirements were. After telling them what I needed to do, they recommended using Exchange Backup & Recovery, and even jumped on a Zoom call to walk me through it.

Worked beautifully. 15 minutes later I'd purchased a license and was happily extracting mail.

My only complaint is about myself - I wish I'd contacted them sooner instead of fighting with an old arcane system.

March 5, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Products and Customer Service are Top-notch!

When I was trying to buy 2 of Nucleus' products, I had a few questions. In a chat on January 20, 2025, Debi Prasanna was patient, knowledgeable, experienced, and friendly. She answered all of my questions and then confirmed the terms when I reiterated them to her. I had to go into another chat the next day, as I was trying to install the programs, and, as luck would have it, Debi was the one who answered my chat request. Again, she was a consummate professional, guiding me through the steps to correctly install the programs, most of which I had gotten correct, but in some places just needed a tiny adjustment. A couple of days later, as I was trying to install these same two programs on a second computer, I ran into a slightly different problem. In a chat for that problem, Vikram was just as patient, knowledgeable, experienced, and friendly as Debi had been. I had a new question, and Vikram quickly and concisely answered it. The only request he had of me was that, if I liked his help and service, I would please write a review on this site. I like the service that Debi and Vikram have given me; I like the products that their company has made; and I will gladly buy from Nucleus Technologies again, if they have a product that I need. Thank you.

January 23, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Exceptional service

Deb provided exceptional service. He not only helped me solve my issue, but He also took extra time to ensure everything was running smoothly. He remained patient and attentive throughout the process. The customer support team exceed my expectations, which is one of the main reasons I suggest this company for your purchases.

October 3, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Vikram went above and beyond and offered to jump into a meeting to overcome errors with a 3rd party hosted Exchange solution.

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Vikram was outstanding

Vikram was outstanding. He went above and beyond to assist me in resolving my problem. He possesses both patience and knowledge. The tech support team is always available to satisfy the users, which is why I always buy from this company.

September 12, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look