Kernel Data Recovery Reviews 

161
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, knowledgeable staff. People frequently highlight the product's effectiveness, noting that it consistently performs as described and is easy to use. Reviewers are particularly impressed with the extremely fast response times and the personalized assistance provided by support agents. Many people appreciate the user-friendly interface and straightforward tools, which make complex tasks manageable even for those without deep technical expertise. This consistent reliability across products and support instills confidence in users for future needs.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, with many describing it as the best support they... See more

Staff

Consumers find staff to be positive, with many reviewers describing the support team as incredibly friendly,... See more

Product

Users describe positive interactions with product, consistently finding them brilliant and super useful, with... See more

Response time

Customers consistently report positive experiences with response times, highlighting excellent and efficient... See more

User experience

People report positive experiences with the user experience, highlighting that the interface is user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent! I've been using their product since 2014, and it has consistently been a lifesaver for me and my clients. Whenever all hope seemed lost and other tools failed, Kernel proved to be my r... See more

Rated 5 out of 5 stars

The Kernel team was extremely helpful in resolving an issue I had with OST to PST conversion. I downloaded the tool and paid $50 for it, but after trying to conversion several times, I could only get... See more

Rated 5 out of 5 stars

I've used their products for around 5 years now, once you figure out which one you need for your use case you won't be disappointed. I use both Office 365 Backup and Office 365 migration, it's reliabl... See more

Rated 5 out of 5 stars

I am testing with the Demo version of the Kernel Migration for IMAP. I need to migrate from legacy IMAP to O365. I had some issues with my configuration. I opened a chat window and got connected... See more

Company replied


Company details

  1. Software Company

Written by the company

Kernel Data Recovery is a reputed software development company that was launched in 2005 and since then it has strengthened its position as a market leader in various software categories like data recovery, conversion, migration, monitoring, etc. its main USP are cloud-based software range that lets you migrate online data between two platforms securely. It has a huge clientele ranging from educational institutions, corporate firms, NGOs, healthcare businesses, self-employed professionals, etc.


Contact info

4.9

Excellent

TrustScore 5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(161)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Deb did a great job assisting and…

Deb did a great job assisting and advising me on converting a very big olm file to pst.
He was very patient and guided me very efficiently to solve my issue.

I highly recommend the product and their great customer service

August 6, 2024
Unprompted review
Rated 1 out of 5 stars

A Scam that doesn't get you immediately.

Well, I've purchased a G Suite Backup from these guys. It kind of worked great but then choked up with large mailboxes. The advertised free support have tried to fix things but failed, promised to come back with a solution once, then later again but never fixed the app. Today I came across their app having a new version. Hooray, I thought. Maybe some things got fixed. Got in touch with these guys and they told me that my license was for 1 year and has already expired. The thing is that this was not mentioned anywhere when I was buying an app. Not even for NEW purchases NOW. It is NOT mentioned until you find out by accident. You have to chat to them and be told that this is what it is and they can sell you a new license. Maybe at a discount...
Scam! Scam! Scam!

These guys churn out different flavours of apps for very specific tasks and when it works you are in luck, but when it does not then you are screwed.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Recovering information from corrupt PST

Recovering information from corrupt PST

Aashutosh was amazing and very patient and answered all my question -- this product is very important for people with the misguided notion that Outlook is reliable with a yahoo/gmail IMAP or POP3 account -- so many things work against you to keep the PST/OST file pristine -- given it will get corrupt and you will lose data, this will be the tool you will want to consider using to recover your data and Aashutosh was very kind and professional and addressed all my questions!

June 24, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Good help and a lot of patience

I received very good help when I experienced a problem with the purchased product. They listened carefully and patiently. There have been several contact moments, also through a Zoom call.
Especially Deb, thanks for your help and explanation

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Deb

Excellent service from Deb, she resolved all my doubts and gave me better alternatives to my account migration project from Google Suite to Office 365. Very professional, I 100% recommend your attention.

May 27, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended, Paritosh was very patient to assist me step by step to use the software tools and managed to resolve the problems with numouse of trying, I have never met a person so dedicated to his work and help the customers. 5 stars to Paritosh and company.

May 14, 2024
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

New to the software

New to the software, I had an issue I could not figure out. Help came in the name of Debiprasanna at support. He was excellent to deal with, knowledgable and patient and more than helpful. It is support people like this that make my experience enjoyable, thank you Debiprasanna, very much appreciated!

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome customer support!

Many years ago (2007) I purchased a copy of Kernel for Outlook PST Repair, and used it occasionally.
When I tried to use it recently, Outlook emails were visible but attempting to save them caused an error. The program update site was no longer available.

I contacted Support and they did their best to verify the purchase. Because it was so long ago, their and my records were inadequate. Nonetheless they sent me a current update, which installed easily and solved my problem.

I consider this excellent customer service and I recommend the company and its products.

Barry

March 14, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Vikram

Vikram, helped me quickly an solved my problem professionally. Thank you

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

Big Thanks to Kernel Data Recovery

Big Thanks to Vikram from Kernel Data Recovery for spending time with us in explaining the product capabilities and also assist us during the technical requirements.

Keep up the good work.

March 5, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look