Finally received parcel! Ordered on 28th November and received on 19th December. Spent £50 on a tracksuit. Quality is laughable. No labels at all. Could of gone to Primark or Tesco and got somethi... See more
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Review summary
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Based on these reviews
The clothes look good and fit reasonably well, but the fabric wasn’t as premium as I hoped. Not bad, just not outstanding.
Company replied
It works find but nothing amazing quality is good for the price and delivery took longer than expected
Company replied
Due to the unexplained delay, I will only give three stars. I am happy with my items though.
2.0
Poor
129 reviews
Replied to 94% of negative reviews
Typically replies within 1 month
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WEll done!
WEll done!, I'm very happy with this store, since the order I made was simple but I did lots changes which I think was dificult to bring for them but they had patient and nice communication skills to convince me and solve the issue with bringing the changes.
March 20, 2026
Good quality products
Good quality products. I liked the service. Delivery is on time. The quality of clothes is very good.
March 20, 2026
Unprompted review
Due to the unexplained delay
Due to the unexplained delay, I will only give three stars. I am happy with my items though.
March 23, 2026
Unprompted review
I really hope I’m wrong and my black 2…
I really hope I’m wrong and my black 2 piece tracksuit isn’t going to be poor quality or turn up a month later with no contact but anyway I’ve received no email to confirm if I’m getting my order and I’ve emailed you guys multiple times. Seeing all these bad reviews has just took the joy out of waiting for my parcel as it seems to be poor quality from first hand experience
March 9, 2026
Unprompted review
I have lots of t-Shirt but most of them…
I have lots of t-Shirt but most of them doesn't fit on me correctly, I tried this website and ordered a t-shirt than I got order confirmation email after that I checked their website rating on Trustpilot and shocked with the rating I tough my money gone.. but I've received the t-shirt and it fits very well on me, I think I'm the lucky one among their clients lol
March 2, 2026
Unprompted review
I had a great experience of buying a…
I had a great experience of buying a jacket. It was so comfortable in this cold weather. I would to recommend it my family and friends. Thanks
March 1, 2026
Unprompted review
Avoid This Company – Wrong Sizes, Wrong Item, No Resolution After 3 Months
Ordered a jacket in November—sizes were completely wrong (XL smaller than L). Customer service was slow and unhelpful, refused to cover return shipping despite it being their fault.
After 2 months, they sent a replacement… but it was the WRONG item entirely. Instead of a winter sherpa lined jacket which is stylish gilet for men they sent the stylish gilet for men which is a suit waistcoated jacket, completely opposite to a winter casual jacket which is a complete wrong on their behalf as in all email threads I sent photos of the gilets (to show incorrect sizing issue) so I have no idea how they could have got it so wrong
Now 3 months later, still no resolution. This was meant to be a Christmas present and the whole experience has been a mess.
Avoid this company—you may lose your money and never get what you ordered.
March 2, 2026
Unprompted review
Appalling quality - AVOID
Appalling quality, no label to state the materials or washing instructions. After many emails back n forth over 2 months they're still refusing a full refund, only offered 30%! They accept no responsibility and refuse a return stating they only have 1 depot in China! The website is very misleading, it does not state that the item will come from China and it misleads you to think a return/ refund would be easy.
March 1, 2026
Unprompted review
shipping was fast and my item came…
shipping was fast and my item came packaged in a lovely box. Content with what i got and will be back to buy more
February 23, 2026
Unprompted review
Reply from Nurozis
Thank you so much for your kind review! We’re really happy to hear that your order arrived quickly and that you liked the packaging as well. It means a lot to us to know you’re satisfied with your purchase.
We truly appreciate your support and look forward to having you shop with us again soon.
Best regards,
info@nurozis.com
Simple and easy purchase
I had a really good experience with Nurozis.com. The ordering process was simple and the website was easy to navigate. My order arrived within the expected timeframe and everything was well packaged.
Customer support responded to my question and helped clarify a small detail about the product before shipping, which I appreciated. The quality met my expectations and overall I’m very satisfied with my purchase. I would definitely order from them again.
February 24, 2026
Unprompted review
Reply from Nurozis
Thank you very much for your thoughtful review! We’re glad to hear that you found the ordering process easy and that our support team was able to help before your order was shipped. It’s great to know everything arrived well packaged and met your expectations.
We truly appreciate your support and look forward to serving you again soon.
Best regards,
info@nurozis.com
No delivery after 2 months
I ordered a tracksuit on the 19th of December (over 2 months ago) for £50. It still hasn't been delivered. Customer service only provide holding responses.
I have now requested a refund, as I don't think it will ever be delivered.
February 25, 2026
Unprompted review
Reply from Nurozis
Thank you for your feedback, and we sincerely apologize for the long delay with your order. We completely understand how frustrating it must be to wait this long, especially after placing the order in December, and we are very sorry for the inconvenience caused.
Due to unexpected shipping delays, some orders took longer than expected, but we understand your decision to request a refund. Please contact us directly at info@nurozis.com so we can prioritize your case and make sure the refund is processed as quickly as possible.
We truly appreciate your patience and the chance to resolve this for you.
Best regards,
info@nurozis.com
items were beautiful & super…
items were beautiful & super comfortable, the quality was amazing. very affordable too! ☺️
February 22, 2026
Unprompted review
Reply from Nurozis
Thank you so much for your lovely review! We’re very happy to hear that you found the items beautiful, comfortable, and great quality. It’s also wonderful to know that you felt they were good value for the price.
We truly appreciate your support and hope to see you shopping with us again soon.
Best regards,
info@nurozis.com
oh I love my coat
oh I love my coat! very warm and comfortable. not too chunky.
February 21, 2026
Unprompted review
Reply from Nurozis
Thank you for your wonderful feedback! We’re really glad to hear that you love your coat and that it feels warm and comfortable without being too bulky. That’s exactly what we aim for.
We truly appreciate your support and would love to have you shop with us again soon.
Best regards,
info@nurozis.com
Four stars from me
Four stars from me. The product is great, although the delivery man dropped it in the rain next to my wheelie bin rather than on the porch like he should have!.. Other than that, I'm really happy with the whole experience..
February 15, 2026
Unprompted review
Reply from Nurozis
We’re delighted to hear that you’re happy with the shoe quality and comfort, and that your order arrived on time. That’s exactly the experience we aim to provide.
We truly appreciate your support and look forward to welcoming you back for your next pair!
Best regards,
info@nurozis.com
Totally nice find!
I got a few different items, and they're all top-notch. I did a bit research beforehand and made sure it was worth it, and definitely is.
February 16, 2026
Unprompted review
Reply from Nurozis
Thank you so much for your kind review!
We’re really pleased to hear that all the items you ordered met your expectations and that your research paid off. It means a lot to us that you found your purchase truly worth it.
We sincerely appreciate your trust and support, and we look forward to welcoming you back again soon!
Best regards,
info@nurozis.com
Stylish just need to add more colors
I’ve got what I was looking for.
Really feels high quality, and stylish. The best thing I really liked about this brand was packing system really unique and surprising. If they could add more colors of their brand some of their products has two or three colors.
February 15, 2026
Unprompted review
Reply from Nurozis
Thank you so much for your wonderful feedback! We’re delighted to hear that you found exactly what you were looking for and that you’re happy with the quality and style. It’s especially great to know that our packaging surprised you — that truly means a lot to us.
We also appreciate your suggestion about adding more colors. Expanding our color range is something we’re actively working on, and your input helps guide us.
Thank you for choosing us — we look forward to welcoming you back again soon!
Best regards,
info@nurozis.com
Fits perfectly and feels great to wear.
Fits perfectly and feels great to wear.
The materials feels really premium adn looks beeter for me. I'm going order somemore...
February 15, 2026
Unprompted review
Reply from Nurozis
Thank you for your fantastic feedback! We’re delighted to hear that your order fits perfectly and feels great, and that you love the premium materials.
We truly appreciate your support and can’t wait to welcome you back for your next order!
Best regards,
info@nurozis.com
Very bad experience in them website the…
Very bad experience in them website the jacket is said L but in the reality very small
And i messaged them to get refund, took long time to respond and they did not go forward for refund
So bad experience
January 9, 2026
Unprompted review
Reply from Nurozis
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how disappointing it must have been to receive a jacket that did not fit as expected, especially when labeled as size L.
We also sincerely apologize for the delay in our response and for any frustration caused regarding your refund request. This is certainly not the level of service we aim to provide.
Please contact us directly at info@nurozis.com with your order details so we can review your case again and work towards a proper resolution as quickly as possible. We are here to help and would like the opportunity to make this right.
Best regards,
info@nurozis.com
Reply from Nurozis
Thank you for your kind feedback! We’re thrilled to hear that you enjoy browsing everything on one platform — making your shopping experience smooth and convenient is very important to us.
We truly appreciate your support and hope to welcome you back soon for more great finds!
Best regards,
info@nurozis.com
The clothes look good and fit…
The clothes look good and fit reasonably well, but the fabric wasn’t as premium as I hoped. Not bad, just not outstanding.
February 12, 2026
Unprompted review
Reply from Nurozis
Thank you for sharing your honest feedback. We’re really glad to hear that you liked the look of the clothes and that they fit you reasonably well.
We’re sorry to learn that the fabric did not fully meet your expectations in terms of premium feel. We truly value this kind of feedback, as it helps us improve our materials and product selection moving forward.
If there’s anything specific you’d like to share or if we can assist you further, please feel free to contact us at info@nurozis.com
— we’d be happy to help. We hope to serve you again and provide an even better experience next time.
Best regards,
info@nurozis.com
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