Nykredit Reviews 

We use Nykredit for advice about pension, aldersopsparing, aktiesparkonto and a private banking account with a credit card. We get good advice regarding how to use these accounts and a fast response to questions about changes in legislation and how these affect us.

Tried to get help from Customer support, but he didnt have any answers for me and couldnt help me or tell me anything

Can't tell if they are expensive or not, but our counsellor, Nina, is awesome!
On the bank side, they have always provided us with plenty of options and opportunities!

All letters, correspondence and loan documents are signed "Nykredit" Therefore, the only option is to reach the bank through customer service. In December, I contact them to make an extra loan payment, an administrator would contact me. In February I called again, in April I called again and now finally an administrator called back after 4 months! I have been reminded twice in the last 2 years that I did not pay the quarterly payment. The letter is dated as sent 14 days ago both times = extra costs. I think the "internal postage" in Nykredit is at least a week and they make good money on it

I have been with Nykredit for 8 years now and always found them great until this year. This past 2 months, I have had the worst banking experience ever and so bad that I will transfer to another bank. When I complained about the experience and service, Nykredit didn't even bother to say sorry. They did say they were happy I had enjoyed the previous 7 years of good service but just ignored my complaint completely. They don't care about their customers AT ALL. So maybe all sunshine and roses in the beginning but after that you are worthless to them.

A guy (I assume it is a guy) named Soren Nielsen claims to be the head of your sales department and has offered to help me claim 22.8 million Euros that some dead person with my last name deposited in 2010. Not sure why he didn't make it an even 23 million. It seems you bank name has been used in this scam for some period of time.

Very little knowledge of handling inquiries and a total lack of customer service

Charges you for holding your money, then charge other people money for lending your money or they invest it to their own profit, and then to top it off, they charge you every time you need them to do something for you.
50 kr. just for sending a letter with a new password.
The conversation over phone was less than a minute, and the letter cost less than 3 kr. to send.

What exactly do we get in return? Except a leech sipping on regular people.

And what choice does one have but to just accept this practice? You have to have a bank, and the banks have aligned their practice in a way making the choice of bank redundant, because they are all equally bad.

If the times didnt make it impossible, you would be better off hiding your money under your madras.

If you try to buy an apartment don't expect Nykredit to be a partner you can rely on...

I am a customer for many years and for the past 2 months I am trying to buy an apartment I really like. Today I realized the apartment is pre-reserved by another buyer... and here is why:

I have been treated as a second or third class customer at the Center Amager Nykredit.

I had to write emails over and over again, try to call my advisor to get my case moving - just 1 little step each time for weeks after weeks.

The cherry on the top is that I got different information from my advisor's direct manager and from my direct advisor herself... When I questioned this, I got no reply - today 10 days after my last email... They just IGNORE me...

My case started 2 months ago and until today I never got any offer in my hands...

My learning here is that I should have considered reaching out to other banks when I realized that there is NO proactivity and NO support, but instead, I showed TRUST and FAITH, well I guess it was only me showing trust and faith.

Very unprofessional, dishonest and unreliable.

I am extremely disappointed by this specific office in Center Amager, or maybe the whole bank, I am not sure

About your "copy-paste" reply Kasper & Nykredit:
I wont contact you, simply because I dont care anymore, I have NO trust in you and I am on my way to a new bank. Even your "copy-paste" standard reply in all these reviews, is an indication of how unimportant and unserious this platform is for you...

Bye-bye and sashay away!

I have very good experience during my meeting with Nykredit and i got all the information which i need.

I must say I am EXTREMELY disappointed with Nykredit.

I contacted them letting them know how I was struggling not having a bank card to buy groceries and do other payments. I accepted that it would take some time, given that Christmas and New Years were in between, and that due to corona, I couldn't just go to one of their offices and withdraw some money.

It is ABSOLUTELY horrendous, that they are gatekeeping a new card and its temporary code, in order to have INCREDIBLY INTRUSIVE questions filled out, THIS IS HOW EXACTLY they treat their CURRENT customers.

Most of the requested information could have been obtained by themselves! No need to do what they did! What a disrespect! They haven't send me the temporary code for the new bank card that just came in the mail, I AM TIRED OF WAITING!!!!! A DAMN MONTH FOR A NEW CARD TO ARRIVE!

I WILL TRANSFER ALL MY MONEY TO A NEW ACCOUNT ON ANOTHER DANISH BANK, THIS IS OUTRAGEOUS, THEY SHOULD BE ASHAMED OF THEMSELVES!!!!!

The bank advisor I spoke with (Morten) was very nice and helpful. He took the time to explain and I got information I requested, also from the following up e-mail he sent me. Very happy with your services. Thank you.

Nykredit provides a very professional service with flexible and highly trained staff. The advice given and support offered is always greatly appreciated. Contact is easily made and open communication is rated highly.

This bank is the worst bank. I do not recommend this bank to anyone. They are going to close my personal and business accounts soon without any explanation. I called to account manager and he told me that he cannot give the reason why they closing my account. Worst service worst bank.

Excellence customer service But has crazy laws regarding the non- Danish citizen customers.

Enormt glad for min bank hvor jeg er kunde i 16 år. Super god rådgivning, venlig personale

super, god indholdrig info