Well, mostly because your service leaves me lost most days, as a single retired pensioner there are a list of things I cant get due to some sort of security, Fanbase for one, Im invited on, but my ser... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Horrible data. Areas like Richmond, Wimbledon, Finchley Wood, where I am above ground and not inside any buildings, it shows bars but there is often close to zero actual service. It is really an unacc... See more
Company replied
Mobile connection ok and originally the monthly cost was competitive. The annual high price increases mean it's no longer good value so I contacted o2 to see what they could do. Without asking me an... See more
Company replied
Moderately long waiting time but updated and kept informed of how long until I’m seen which was good. Soun was very helpful in sorting out issues with my old tarrif plan.
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0344 809 0202
- www.o2.co.uk
2.6
Poor
24K reviews
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Fariha did he try well with helping in…
Fariha did he try well with helping in y situation and calming me down. She did all sorts to help my situation. Thank you fariha
August 4, 2026
Unprompted review
Reply from O2
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that Fariha was able to support you during a difficult situation. It's wonderful to know that she took the time to help, reassure you, and do everything she could to assist with your circumstances.
Providing compassionate, patient, and customer-focused support is what we strive for, so it's especially rewarding to hear that Fariha was able to help calm you down and make a positive difference to your experience.
We'll be sure to pass your kind feedback on to Fariha, who will be delighted to hear that her efforts were so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3S9WK9r
📘 Facebook: https://bit.ly/4cflzaD
Thank you for choosing O2.
Thank you Soun
Soun was super helpful! She helped me really quickly with some in app issues I was having and some general questions I had. Super lovely and great efficient service :)
August 4, 2026
Unprompted review
Reply from O2
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that Soun was super helpful and able to assist you quickly with the issues you were experiencing in the app, as well as answer your general questions.
Providing friendly, knowledgeable, and efficient support is what we strive for, so it's wonderful to know that Soun made such a positive impression and was able to get everything sorted for you. We're especially pleased to hear that you found her service both lovely and efficient.
We'll be sure to pass your kind feedback on to Soun, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xqw2IO
📘 Facebook: https://bit.ly/459yRlj
Thank you for choosing O2.
Emma from Castle Lane Belfast was a star
Emma from Castle Lane Belfast was really friendly & helpful. She clearly knew the products & deals available and helped me choose what was right for me.
August 4, 2026
Unprompted review
Reply from O2
Hi Vicky,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience with Emma at our Castle Lane Belfast store. It's wonderful to know that she was friendly, helpful, and took the time to understand your needs.
Providing knowledgeable, customer-focused support is what we strive for, so it's fantastic to hear that Emma was able to clearly explain the products and offers available and help you choose the option that was right for you.
We'll be sure to pass your kind feedback on to Emma, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4cksi34
📘 Facebook: https://bit.ly/4xcI3kE
Thank you for choosing O2.
No eSIM possible on PAYG
I went into the store to ask that if I bought a new phone could I have an eSIM on PAYG. I was assured it was possible. The next day I went back and purchased the phone and they couldn't set up an eSIM in store, I was told to wait 3 days to receive a Qcode by post. I waited 8 days and no code arrived so back to the shop. Again in the shop they told me that it was not possible to have an eSIM on PAYG, I phoned customer service to be told that they not longer put an eSIMs in PAYG phones. I purchased a dual SIM phone on their recommendation which has only one physical SIM slot and now cannot fit my other overseas SIM card in the new phone. All the O2 websites say that it is possible to have an eSIM on PAYG. Customer service just apologises and says that's an error so BEWARE if you need an eSIM on PAYG go to another provider.
August 4, 2026
Unprompted review
Reply from O2
Hi there,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience. We can understand how frustrating it must have been to make your purchase based on information you were given in store, only to later receive conflicting advice regarding eSIM availability on Pay As You Go.
We're particularly disappointed to hear that, after being advised an eSIM could be provided, you experienced delays waiting for a QR code and were subsequently told that an eSIM was not available for your circumstances. We appreciate how frustrating this must have been, especially as it influenced your decision to purchase a device that you intended to use with both a UK and overseas SIM.
For more information about eSIMs, including compatible devices, setup guidance, and frequently asked questions, please visit:
🔗 https://bit.ly/3SbSmqs
We understand why the conflicting information from different channels has left you feeling disappointed and inconvenienced.
As we're unable to access account-specific details through Trustpilot, we'd encourage you to contact us directly if you'd like your concerns reviewed further:
📞 Call: 4445 from your O2 Pay As You Go phone or 0344 809 0222 from any other phone
✖ X: https://bit.ly/4gaxpVY
📘 Facebook: https://bit.ly/3TWEfFT
Thank you for your feedback.
aserena she is had good service thank…
aserena she is had good service thank you
August 4, 2026
Unprompted review
Reply from O2
Hi Rebaz,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena provided good service and was able to help you. Providing friendly, helpful, and professional support is what we strive for, so it's wonderful to know that you had a positive experience.
We'll be sure to pass your kind feedback on to Serena, who will be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4bXZz44
📘 Facebook: https://bit.ly/4xlMLN1
Thank you for choosing O2.
Cant phone anyone from the house as no…
Cant phone anyone from the house as no reception (live in Surrey) so I have to keep my BT landline.
Today had two people from 02 phoning saying they would give me a refund. Turns out they were scammers. I phoned 02. They were “sorry”. I am leaving 02
August 4, 2026
Unprompted review
Reply from O2
Hi Gillian,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience. We understand how frustrating it must be to have limited reception at home and feel unable to rely on your mobile service for calls.
We're also sorry to hear about the scam calls you received. We appreciate how concerning this must have been, particularly when the callers appeared to be offering a refund. We understand why this has affected your confidence in O2 and led you to consider leaving.
If you've been targeted by a scam or believe your details may have been compromised, we have dedicated support and guidance available here:
🔗 https://bit.ly/4fGrAQ8
If you're experiencing network or coverage issues, you can check for known issues and troubleshooting advice here:
🔗 https://bit.ly/4gbJfz3
If you'd like us to review your concerns further, please get in touch using one of the methods below:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4bqS9X0
📘 Facebook: https://bit.ly/4yZx9k8
Thank you for your feedback.
Have been in past couple of days with…
Have been in past couple of days with direct debit issues. Have been helped by stuart who sorted my first issue with this and then Ayesha and dylan. All 3 of them could not be more helpful and friendly through all this.
August 4, 2026
Unprompted review
Reply from O2
Hi Mr Davidson,
Thank you for taking the time to leave a review.
We're delighted to hear that Stuart, Ayesha, and Dylan were able to help you with your Direct Debit issues over the last few days.
Providing friendly, patient, and effective support is what we strive for, so it's wonderful to know that all three colleagues went above and beyond to assist you and make the process as smooth as possible.
We'll be sure to pass your kind feedback on to the team, who will be delighted to hear that their help and friendliness were so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4gdeU3b
📘 Facebook: https://bit.ly/4wz4Qr4
Thank you for choosing O2.
Superb service and was so,so…
Superb service and was so,so helpful,well pleased.
August 4, 2026
Unprompted review
Reply from O2
Hi Johnie,
Thank you for taking the time to leave a review.
We're delighted to hear that you received superb service and found the support so helpful. Providing friendly, knowledgeable, and efficient assistance is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3TG5owL
📘 Facebook: https://bit.ly/4fFqbJA
Thank you for choosing O2.
I came to 02 shop this is a second time…
I came to 02 shop this is a second time this gentleman served me with his best which is made me feel very satisfied
August 4, 2026
Unprompted review
Reply from O2
Hi Ari,
Thank you for taking the time to leave a review.
We're delighted to hear that you returned to the O2 store and received such excellent service again. It's wonderful to know that the gentleman who assisted you did his very best to help and left you feeling so satisfied with your experience.
Providing friendly, knowledgeable, and consistent support is what we strive for, so it's fantastic to hear that your visit was such a positive one.
We'll be sure to pass your kind feedback on to the team, who will be delighted to know that their service was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wIiubF
📘 Facebook: https://bit.ly/4q2h2OO
Thank you for choosing O2.
Service was quick and jasmine was very…
Service was quick and jasmine was very respectful the staff are very friendly
August 4, 2026
Unprompted review
Reply from O2
Hi Ako,
Thank you for taking the time to leave a review.
We're delighted to hear that you received quick service and that Jasmine was so respectful throughout your visit. It's wonderful to know that you found the staff friendly and welcoming, as providing a positive customer experience is what we strive for.
We'll be sure to pass your kind feedback on to Jasmine, who will be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hgFIk7
📘 Facebook: https://bit.ly/4fNpFYz
Thank you for choosing O2.
No sight of repairs-Poor mobile call quality and data not working
I reported my inability to make and receive mobile calls in my home and outside in the area on 4/8/26. I also cannot access data outside the house or get house alarm notifications whilst in my local area - no one notifiers of work. I contacted via chat service and eventually an agent. It is most unsatisfactory as all they can tell me is “
our engineering system does not show a specific completion timeframe for these mast repairs just yet. However, please rest assured that because this is impacting an entire local area, it is being treated with the highest priority. Our teams are actively on-site working to get everything fully up and running at the absolute earliest moment possible.” So we have no idea how long it could take and it’s been a few days already. Telephone conversations with the Dr have been impacted along with other urgent and important calls. I understand the need for maintenance but without an idea of timescales it leaves people with important needs in a difficult situation.
It has got even worse this afternoon with missed calls as they don’t connect for long enough to ring .
I am Now on the o2 update list after my contacting o2 but no improvement yet and no dates on when this will be resolved.
An update on 6/8/26 bow says there is no news on the issue being solved and it will be 5 days before an update . with the consequential lack of service during this period it makes medical calls and urgent calls nigh on impossible from home.
August 4, 2026
Unprompted review
Reply from O2
Hi there,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience. We understand how frustrating and concerning it must be to be unable to make or receive calls, access mobile data, or receive important notifications in your local area, especially when this is affecting conversations with healthcare professionals and other important communications.
We appreciate that network issues can occur from time to time, but we understand your concerns regarding the lack of a clear timeframe for resolution. It's disappointing to hear that the service has deteriorated further, with calls now not connecting long enough to ring and additional missed calls occurring.
If you're experiencing network or coverage issues, you can check for the latest updates and support information here:
🔗 https://bit.ly/4fW7hwU
As we're unable to access account-specific details through Trustpilot, we'd encourage you to contact us directly if you'd like your concerns reviewed further:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pW4Qiv
📘 Facebook: https://bit.ly/4fIDkA4
Thank you for your feedback.
Very helpful and understanding
Very helpful and understanding. Very good experience
August 4, 2026
Unprompted review
Reply from O2
Hi Yad,
Thank you for taking the time to leave a review.
We're delighted to hear that you found the service very helpful and understanding. Providing friendly, supportive, and customer-focused assistance is what we strive for, so it's wonderful to know that you had such a positive experience.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4yY7nfW
📘 Facebook: https://bit.ly/4pUksTF
Thank you for choosing O2.
PK was professional and great customer…
PK was professional and great customer service
August 4, 2026
Unprompted review
Reply from O2
Hi Shirley,
Thank you for taking the time to leave a review.
We're delighted to hear that PK provided professional service and great customer care. Providing friendly, knowledgeable, and efficient support is what we strive for, so it's wonderful to know that PK made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to PK, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hO0rMl
📘 Facebook: https://bit.ly/4fDvwRt
Thank you for choosing O2.
Horrible data
Horrible data. Areas like Richmond, Wimbledon, Finchley Wood, where I am above ground and not inside any buildings, it shows bars but there is often close to zero actual service. It is really an unacceptable level of service.
August 4, 2026
Unprompted review
Reply from O2
Hi Matt,
Thank you for taking the time to leave a review.
We're sorry to hear that you've been experiencing issues with your data connection. We understand how frustrating it can be when your phone shows signal but you're unable to use data reliably, especially in busy areas where you'd expect the service to work as intended.
We're disappointed to hear that you've experienced this in multiple locations, including Richmond, Wimbledon, and Finchley Wood, and appreciate how this would impact your confidence in the service.
If you're experiencing network or coverage issues, we'd recommend checking our Network Support page for the latest information and troubleshooting advice:
🔗 https://bit.ly/4pSZWCK
If you'd like us to review your concerns further, please get in touch using one of the methods below:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/45ANTka
📘 Facebook: https://bit.ly/4bvl5Ns
Thank you for your feedback.
Excellent service from heena
Excellent service from heena, incredibly satisfied and helped me save money!
August 4, 2026
Unprompted review
Reply from O2
Hi Kath,
Thank you for taking the time to leave a review.
We're delighted to hear that Heena provided such excellent service and was able to help you save money. It's wonderful to know that she took the time to understand your needs and find an option that worked better for you.
Providing friendly, knowledgeable, and customer-focused support is what we strive for, so we're thrilled that Heena made such a positive impression and left you feeling incredibly satisfied.
We'll be sure to pass your kind feedback on to Heena, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3TA8RNy
📘 Facebook: https://bit.ly/3S82nVA
Thank you for choosing O2.
I have had a very disappointing…
I have had a very disappointing experience with O2 Pay As You Go.
My rolling plan failed to activate, even though I followed every instruction I was given. I contacted Technical Support several times, but they told me they do not have full access to Pay As You Go accounts. I was then advised to top up my account and try to purchase a rolling plan, but the system would not allow me to buy one. Instead, I was charged £2 per day without receiving an active plan or inclusive allowances.
Technical Support then advised me to visit an O2 store. I did, but the store staff explained they could not help because they also do not have access to Pay As You Go accounts.
I raised a formal complaint, but more than 10 days later my issue still had not been resolved. I was contacted again and asked to repeat basic troubleshooting questions before being told my case would be escalated to another team with a callback promised within 7 days.
The most frustrating part has been being passed between different departments, with no one appearing to have the access needed to fix the problem. I hope O2 improves its support for Pay As You Go customers so issues like this can be resolved more efficiently.
August 4, 2026
Unprompted review
Reply from O2
Hi Kaloyan,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience. We can understand how frustrating it must have been to follow the advice provided, top up your account, and still be unable to activate your Rolling Plan.
We're particularly disappointed to hear that you were passed between multiple teams and channels without a resolution, despite contacting Technical Support, visiting a store, and raising a formal complaint. We appreciate how frustrating it must be to repeatedly explain the issue and still feel no closer to getting it resolved.
We understand your concerns regarding the delays and the lack of ownership you've experienced, and we're sorry to hear that this has left you feeling let down by the support available for Pay As You Go customers.
As we're unable to access account-specific details through Trustpilot, we'd encourage you to contact us directly if you'd like your concerns reviewed further:
📞 Call: 4445 from your O2 Pay As You Go phone or 0344 809 0222 from any other phone
✖ X: https://bit.ly/4pVp8bC
📘 Facebook: https://bit.ly/4pR3KnW
Thank you for your feedback.
Offered a £100 compensation payment in…
Offered a £100 compensation payment in July and haven’t honoured it. Untrustworthy company who lie to customers. Their reply to cintact them is a joke, I have already contacted them regardibt this and they have been unhelpful.
August 4, 2026
Unprompted review
Reply from O2
Hi MMP,
Thank you for taking the time to leave a review.
We're sorry to hear that you've been disappointed with your experience. We understand how frustrating it must be if you were expecting a compensation payment and feel that the agreed outcome has not been honoured.
We appreciate that situations like this can affect your confidence in us, and we're disappointed to hear that this has left you feeling let down.
As we're unable to review account-specific details through Trustpilot, we'd encourage you to contact us directly so we can look into this further:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wKW4Xi
📘 Facebook: https://bit.ly/4bvfh6C
Thank you for your feedback.
Great efficient system and helpful…
Great efficient system and helpful agents like Stefan. Good service
August 4, 2026
Unprompted review
Reply from O2
Hi Barbra,
Thank you for taking the time to leave a review.
We're delighted to hear that you found the process efficient and received such good service from Stefan. Providing helpful, knowledgeable, and effective support is what we strive for, so it's wonderful to know that Stefan made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to Stefan, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fBWWXZ
📘 Facebook: https://bit.ly/4gc0L6g
Thank you for choosing O2.
Jasmine was very helpful and friendly…
Jasmine was very helpful and friendly service was very good
August 4, 2026
Unprompted review
Reply from O2
Thank you for taking the time to share your feedback Maya and we're pleased to hear that Jasmine was helpful and friendly. We'll pass this on and thanks for taking the time to share your experience with us.
My experience waa very good jasmine was…
My experience waa very good jasmine was really helpful and sorted my issues out very quickly. I was having trouble with the app but it has been set up on both of my phones now
August 4, 2026
Unprompted review
Reply from O2
Thank you for your lovely review Hanad. We're pleased to hear that Jasmine was able to sort out your app issues quickly on both of your phones. Thanks for sharing your experience with us.
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