OAK + FORT Reviews 

Hi,
I have been in retail one way or another most of my life. Owner 13 stores, internation buyer, general manager and comercial design I completely understand retail on many levels. This transaction with Oak and Fort is out of control.
I purchased two handbags from the Park Royal location for my daughters birthday. The date was September 21st. I had to return them unopenned with tags to the store on Granville on October 13. They mistakingly charged my Mastercard again instead of refunding me. I didn't realize their mistake until I reconciled my credit card statements..So now they owe me a refund for the orginal purchase plus a refund on the second charge they made on October 13th. I have tried contacting the store and I have sent roughly 7 emails trying to get their accounting department to verify. They keep coming up with excuses of why they can't do that. Apparantly the head office is unable to to get involved because they said they only handle online purchases. In other emails they asked me for the transaction information with the last 4 numbers of the credit cards. I have sent them all of that information and now they are coming back AGAIN with we can't help you because we only help online purchaases We are going around in circles.I would say 'Stay way from this cmpany' they do not have control of their "point of purchase" sales in their retail stores.

Terrible customer service and poor quality clothes. Wish I looked at more reviews before purchasing. They do not accept any returns or refunds even when they were not bought for a 30% discount. It is clear on their site that anything bought with a 30%+ discount is final sale. That is fair, but they do not follow through when there is no discount or even a 10% discount.

Horrible online customer service experience, I needed to make an exchange, but they chose to ignore my email.

Oak and fort’s clothing looks great online in pictures but in person the fabric or quality of the clothing is completely unexpected. Their clothes aren’t really durable and not the best quality and on top of that for sale items they either don’t offer refunds if the item was on sale for 30% or more which is still somewhat understandable but for the fact that they only offer store credit if the item was on a sale for less than 30%. From a store that I was not planning on purchasing from again, it’s not really useful but I guess it makes sense from a business perspective. It definitely put me off from oak and fort, and even after offering to give the clothes away for free to family members and friends none of them wanted them. One great quality was that there customer service responded very quickly.