We knew which sofas we wanted the lady named Jacqui took us to them she was brilliant helpful knowledgeable and supportive There was a variety of of options in the Dylan range colour materials el... See more
Company replied
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I felt comfortable within the shop, I don’t like to be hassled & pressured. Glen was very knowledgeable regarding the table, chairs & sofa that we bought. He was very helpful as I was not sure which c... See more
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Bought sofa from Ayr branch. Delivered week later but after 1 months some peculiar marks appeared. Phoned customer service who advised me they would send specialist out to inspect. To cut a long story... See more
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We visited the showroom at least three times before we committed to purchase. Each time we visited we were greeted with happy smiling faces, with patience and courtesy. When we were ready to purchase,... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
- Office Furniture Store
About Oak Furnitureland
Written by the company
Our Mission
Home. It’s one little word, packed with so much potential. We know that home doesn’t happen overnight. Just like you, home grows over time. And here at Oak Furnitureland, we’ve got what you need to grow it. Whether you’re putting down roots, or looking for a bigger space, we make furniture designed for life’s journey, with style that’s made to last. Because you don’t just furnish a home, you grow one.
How we do it
We can offer great prices because we have strong relationships with our suppliers. We work directly with them to get the best quality furniture at the best possible price.
We also have our own home delivery team. As delivery is completely under our control, we deliver to our customers’ homes efficiently – if ordered from stock, within 7 days. Once delivered, our after sales care team can give support and advice on furniture care.
In the media
Oak Furnitureland has been named in the Sunday Times Fast Track list for six years running. This is an industry award for the UK’s best growing companies. In addition, our furniture is regularly featured in home style magazines.
All this means you can shop confidently with us. Browse our beautifully made furniture online, or visit one of our 100 stores. You’ll find great design for all kinds of home. And all our furniture is made for life.
Oak Furnitureland | 100% Solid Hardwood Furniture & Sofas
Written by the company
Contact info
Oak Furniureland, Unit 10d South Marston Industial Estate, Viscount Way, SN3 4TN, Swindon, United Kingdom
- 0800 440 2254
- oflsocial@ofl.co.uk
- www.oakfurnitureland.co.uk
4.7
Excellent
228K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great attention to our purchase being…
Great attention to our purchase being correct for us by all the staff.
September 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Oak Furnitureland
We are delighted to hear that you found our furniture range fantastic and our staff brilliant. Thank you for your wonderful feedback!
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Purchase of new suite
I have purchased most of my furniture.over time I have been very happy with quality of the furniture there customer service are so helpful.and there delivery team are excellent I would have no hesitation in buying from them again.
September 15, 2026
Reply from Oak Furnitureland
We're so pleased to hear that you've been very happy with the quality of your furniture over time. It's wonderful that our customer service team has been so helpful and that our delivery team has been excellent. We're delighted that you would have no hesitation in buying from us again.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Helpful and friendly
James was very helpful explaining how the furniture was made and showed us the bottom of a drawer
September 12, 2026
Reply from Oak Furnitureland
We are happy to hear that our team provided you with helpful information regarding our furniture's craftsmanship.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Welcomed at the store
Welcomed at the store, left to browse at our leasure. Order arrived on the day we arranged. Delivery went smooth and care was taken with the furniture. Only down side I can see is after spending all that money was getting charged per piece for delivery. Was going to order a nest of tables but delivery charges put us off.
August 13, 2026
Reply from Oak Furnitureland
Thank you for your detailed feedback. We’re pleased to hear you felt welcomed in-store, had the freedom to browse at your leisure, and that your order and delivery went smoothly.
We’re sorry for the concern regarding our delivery charges. It sounds as though there may have been some misinformation around this. We only charge one delivery fee per order, rather than per item. The only time multiple delivery charges would apply is if separate orders are placed for different items.
We hope this helps to clarify things, and thank you again for sharing your experience with us.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
The staff were helpful and courteous
The staff were helpful and courteous. The furniture was delivered on time and without damage.
September 11, 2026
Reply from Oak Furnitureland
We are so pleased to hear that our staff were helpful and courteous. It's wonderful that your furniture was delivered on time and without damage.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Excellent Service
Good selection of furniture. Excellent service - not pushy but helpful when required. Good value and quick availability and low cost delivery.
September 12, 2026
Reply from Oak Furnitureland
We're so pleased to hear that you found a good selection of furniture and received excellent, helpful service. It's wonderful that you found good value, quick availability, and low-cost delivery.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
No pressure to buy.
When we visited the Merthyr Tydfil branch the staff were helpful but we didn’t feel any pressure to buy. They left us to browse at our own pace which was lovely.
September 12, 2026
Reply from Oak Furnitureland
We're so pleased to hear that the staff at our Merthyr Tydfil branch were helpful and that you felt no pressure to buy. It's wonderful that you were able to browse at your own pace.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
I love my new furniture but I still…
I love my new furniture but I still don’t have the stool which I am sure I ordered and they claim didn’t go on order so a mistake somewhere and now to order I have to pay another fee for delivery which I don’t want to do so bit disappointed with customer care
October 11, 2025
Reply from Oak Furnitureland
We're delighted to hear you love your new furniture. We sincerely apologise for the issue with the missing stool and the inconvenience of the additional delivery fee.
I tried to call you today to discuss this further. I left you a voicemail with our contact details. Please call us and we can discuss getting this issue resolved.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Excellent quality and service
Full service delivery and assembly in the room of my choice is the way to go! It was excellent, the furniture is high quality and so is the service with great communication and help throughout.
September 15, 2026
Reply from Oak Furnitureland
We're so pleased to hear that our full-service delivery and in-room assembly was excellent for you. It's wonderful that you found both the furniture and the service to be high quality, with great communication and help throughout.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Reply from Oak Furnitureland
We are delighted to hear that you found our staff very helpful and experienced excellent customer service. Thank you for your wonderful 5-star feedback!
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Everyone was very helpful.
Martin the Sales Executive was extremely helpful and nothing was too much trouble. He was also very knowledgeable.
We found all the Sales people in the Store very friendly.
We look forward to receiving the furniture.
September 12, 2026
Reply from Oak Furnitureland
We're so pleased to hear about your positive experience with our sales executive and the entire team in the store. It's wonderful that our sales executive was so helpful and knowledgeable, and that all our sales people were friendly. We hope you enjoy your new furniture!
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
First class company
Beautiful cabinet ,fair chuffed we it , the delivery was perfect ,and the delivery people were very helpful .
September 15, 2026
Reply from Oak Furnitureland
We're so pleased to hear that you love your beautiful cabinet and are happy with it. It's wonderful that the delivery was perfect and our delivery people were very helpful.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Reply from Oak Furnitureland
We are delighted to hear that you experienced excellent service from our store right through to your delivery. Thank you for sharing your positive feedback with us.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Fantastic service and the team was very…
Fantastic service and the team was very helpful. Now a recurrent customer.
September 12, 2026
Reply from Oak Furnitureland
We are so pleased to hear that you received fantastic service and that our team was very helpful. We are delighted to welcome you as a recurrent customer! Thank you for your wonderful feedback.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Good products, excellent delivery service
Furniture (bed, wardrobe, chest of drawers and shelf unit) all look great and seem robust enough to cope with anything my son can throw at it. It was well worth paying the extra for the assembly service. An agreed date/timeslot and a call on the day 30 minutes before they arrived. Everything put together properly and all the packaging taken away afterwards. Made it a stress free experience.
September 12, 2026
Reply from Oak Furnitureland
We are so pleased to hear how happy you are with your furniture and that it seems robust enough for your son! It's wonderful that the delivery service made it a stress-free experience for you.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
The member of staff Colin was super…
The member of staff Colin was super helpful, giving us information and allowing us time alone to make decisions. He made the whole experience relaxed and enjoyable. He was knowledgeable about each mattress helping us make an informed choice without any sales pressure. He gave us information on bed choices, breaking down prices that otherwise would have been quite confusing.
September 15, 2026
Reply from Oak Furnitureland
We are so pleased to hear about your positive experience! It's wonderful that our team member was super helpful, providing information and allowing you time to make decisions without pressure. We're delighted they made the experience relaxed and enjoyable, and helped you make an informed choice.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Arrived 3 day's ahead of original…
Arrived 3 day's ahead of original delivery date. My slot was 7am - 10am, delivery guy's arrived 6:55am.
All parts delivered in perfect condition
September 12, 2026
Reply from Oak Furnitureland
We are so happy to hear that your delivery arrived ahead of schedule and that all parts were in perfect condition. We appreciate your positive feedback!
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
We were served by Janice
We were served by Janice. She was very nice and explained everything to us.i would definitely shop with you again
September 14, 2026
Reply from Oak Furnitureland
We're so pleased to hear that our team member was very nice and explained everything to you. It's wonderful that you would definitely shop with us again.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
The overall process from ordering to…
The overall process from ordering to delivery and assembly was really great! Great customer service and very prompt in replies. Special shoutout to the 2 lads who delivered the product to our home and assembled it all quite smoothly (Rich Archer and Anthony Smith). They gave a good demo post installation as well.
September 7, 2026
Reply from Oak Furnitureland
We're so pleased to hear about your excellent experience with us! It's wonderful that the process from ordering to delivery and assembly was great, and that our customer service was prompt. We're delighted that our delivery team assembled everything smoothly and provided a good demonstration for you.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
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