Oak Furnitureland Reviews 

228,308
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 27,225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, knowledgeable, and welcoming during store visits, making furniture shopping a pleasure. Shoppers are deeply impressed by the high quality and solid construction of the products, as well as the wonderful range of available options. However, some people mentioned experiencing minor issues related to delivery scheduling and timing. Consumers noted that arrival times could occasionally be inconveniently late or difficult to coordinate smoothly. A few buyers also expressed frustration regarding extra packaging waste or rare instances of damaged items requiring extra visits.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional during their visits, allowing people to browse... See more

Product

Customers consistently note positive experiences with product, highlighting the solid construction, beautiful... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that items frequently arrive punctually... See more

Service

Reviewers highlight positive aspects of service, consistently describing staff as efficient, helpful, and... See more

Quality

Users describe satisfaction with quality, consistently highlighting the solid construction, beautiful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We knew which sofas we wanted the lady named Jacqui took us to them she was brilliant helpful knowledgeable and supportive There was a variety of of options in the Dylan range colour materials el... See more

Company replied

Rated 5 out of 5 stars

I felt comfortable within the shop, I don’t like to be hassled & pressured. Glen was very knowledgeable regarding the table, chairs & sofa that we bought. He was very helpful as I was not sure which c... See more

Company replied

Rated 5 out of 5 stars

Bought sofa from Ayr branch. Delivered week later but after 1 months some peculiar marks appeared. Phoned customer service who advised me they would send specialist out to inspect. To cut a long story... See more

Company replied

Rated 5 out of 5 stars

We visited the showroom at least three times before we committed to purchase. Each time we visited we were greeted with happy smiling faces, with patience and courtesy. When we were ready to purchase,... See more

Company replied



Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Kitchen Supply Store
  5. Living Room Furniture Store
  6. Office Furniture Store

About Oak Furnitureland

Written by the company

Our Mission

Home. It’s one little word, packed with so much potential. We know that home doesn’t happen overnight. Just like you, home grows over time. And here at Oak Furnitureland, we’ve got what you need to grow it. Whether you’re putting down roots, or looking for a bigger space, we make furniture designed for life’s journey, with style that’s made to last. Because you don’t just furnish a home, you grow one.

How we do it

We can offer great prices because we have strong relationships with our suppliers. We work directly with them to get the best quality furniture at the best possible price.

We also have our own home delivery team. As delivery is completely under our control, we deliver to our customers’ homes efficiently – if ordered from stock, within 7 days. Once delivered, our after sales care team can give support and advice on furniture care.

In the media

Oak Furnitureland has been named in the Sunday Times Fast Track list for six years running. This is an industry award for the UK’s best growing companies. In addition, our furniture is regularly featured in home style magazines.

All this means you can shop confidently with us. Browse our beautifully made furniture online, or visit one of our 100 stores. You’ll find great design for all kinds of home. And all our furniture is made for life.

Oak Furnitureland | 100% Solid Hardwood Furniture & Sofas

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

228K reviews

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4.7

All reviews

(228,308)

26,087 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

1sr class the minute I walked into oak…

1sr class the minute I walked into oak furniture land .. sofa is super comfy .. too comfy as always falling asleep .. delivery was spot on and they carried up flights of stairs to lounge ..

September 15, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

We're so pleased to hear that your experience from the moment you walked into our store was first class. It's wonderful that your sofa is super comfy and that the delivery was spot on, with our team carrying it up to your lounge.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Delivery was excellent

Delivery was excellent

September 15, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

Thank you for your lovely feedback! We’re delighted to hear you were so pleased with the delivery service and that everything went smoothly.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Newton rangeWe were at the store a couple of months…

We were at the store a couple of months back and bought a table and chairs. The assistant was very helpful and friendly, very pleased with the product and decided to get some more of the Newton range. Still pleased with the service and the quality of the range

September 15, 2026
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Reply from Oak Furnitureland

We're so pleased to hear about your positive experience in our store. It's wonderful that our team member was very helpful and friendly, and that you're so pleased with the product and the quality of the range.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Went twice to the Derby shop

Went twice to the Derby shop , once to view then to buy ,both times met with very helpful friendly staff. The furniture we chose is lovely and quick delivery. Can’t fault any of it .

September 15, 2026
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Reply from Oak Furnitureland

We're so pleased to hear that your visits to our Derby shop were met with helpful and friendly staff. It's wonderful that you love the furniture you chose and that the delivery was quick.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Ordered online

Ordered online, communication great and delivery was first class. Very happy with my tv cabinet, book case and side board

September 15, 2026
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Reply from Oak Furnitureland

We're so pleased to hear that your online ordering experience had great communication and first-class delivery. It's wonderful that you are very happy with your tv cabinet, bookcase, and sideboard.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Delivery was flawless

September 15, 2026
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Reply from Oak Furnitureland

Thank you for your lovely feedback! We’re delighted to hear your delivery was flawless and that everything went smoothly.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

My 6th order!

Quality of furniture.
Customer service.
Delivery.

September 15, 2026
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Reply from Oak Furnitureland

We appreciate your fantastic feedback on the furniture quality, customer service, and delivery. We hope you enjoy your furniture for many years to come.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

The website was easy to navigate we…

The website was easy to navigate we bought our table what bugged bus the most having just spent loads on the table we then were faced with options for delivery how do you guys expect people to pick up from doorstep a solid oak table unless you pay an additional cost to deliver to to a room surely as customers this shouldn't happen

September 15, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

We appreciate you taking the time to share your feedback regarding our delivery options. We understand your frustration with the additional cost for room delivery, especially after a significant purchase. We are always looking for ways to improve our services and your comments are invaluable as we review our delivery policies to better meet our customers' needs.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Not stressful.

Not stressful.

September 15, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

We’re delighted to hear your experience was stress-free! Making things simple and enjoyable for our customers is something we always aim for. Thank you for your lovely feedback.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Helpful and knowledgeable

Helpful and knowledgeable

September 15, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

Thank you for your lovely feedback. We’re delighted to hear you found our team helpful and knowledgeable. We really appreciate you taking the time to share your experience.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Fantastic furniture

The furniture was amazing in the store, we came in looking for a new sofa, we wasn't hounded by staff, we were restricted on the size we needed. Harriet shown us different types of sofas and the choices we had. We settled on one. Harriet was amazing from start to finish...thank you

September 12, 2026
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Reply from Oak Furnitureland

We're so pleased to hear about your positive experience in our store and that you felt comfortable browsing without being pressured. It's wonderful that our team member was so helpful in showing you different sofa options and assisting you from start to finish.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

All staff were friendly when we walked…

All staff were friendly when we walked in and Ross came over and asked us if we needed any help, he gave us information without being pushy and left us alone to chat ect but checked in on us, we left to have a look round the other sofa stores and when we went back in he was busy with another customer but came back to us and got his manager to deal with us.

September 15, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

We're so pleased to hear about your wonderful experience in our store. It's fantastic that our team provided such helpful and non-pressuring assistance, ensuring you received the support you needed.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Great salesman Cribbs Causeway

Great salesman Cribbs Causeway

September 12, 2026
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Reply from Oak Furnitureland

We are delighted to hear you had such a positive experience with our team at Cribbs Causeway. Your kind words are greatly appreciated.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Thank you!

Everything from the speed of the delivery, kindness of the delivery person, to the workmanship of the mirror! I couldn't be more pleased!

September 11, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

We're so pleased to hear that you were happy with the speed of the delivery and the kindness of our delivery person. It's wonderful that you are so pleased with the workmanship of the mirror!

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Easy to use website

Easy to use website
Good information regarding the delivery

September 15, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

We are delighted to hear that you found our website easy to use and that you received good information regarding your delivery. Thank you for your wonderful feedback!

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Friendly staff

Friendly staff who were knowledgeable about the products and gave us space to look in our own time

September 12, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

We are so pleased to hear that our staff were friendly and knowledgeable about our products. It's wonderful that you were given space to browse at your own pace.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Brilliant helpful staff

Brilliant helpful staff

September 11, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

Thank you for your kind words! We’re so pleased to hear you found our team helpful and had a positive experience with us.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Great items the staff at the Eastbourne…

Great items the staff at the Eastbourne staff were very helpful.
We brought 3 items delivered over 2 days and the delivery Guys were so helpful

September 7, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

We're so pleased to hear that our team in the Eastbourne store was very helpful. It's wonderful that your items were delivered over two days and that our delivery team was so helpful.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Bam55

Great service, Great Furniture 👍

September 12, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

We are delighted to hear that you are pleased with our service and furniture. Your positive feedback is greatly appreciated.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Sales advisor Ian helped us choose what we wanted without any pushing, delivery team was fast, friendly & efficient & the products are great, sturdy quality.

September 15, 2026
Oak Furnitureland logo

Reply from Oak Furnitureland

We're so pleased to hear that your experience was excellent from start to finish. It's wonderful that our sales advisor helped you choose what you wanted without any pressure, and that our delivery team was fast, friendly, and efficient. We're delighted you find our products to be of great, sturdy quality.

Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot

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