oakstreethealth.com Reviews 

Oak Street Health mostly concentrates on healthy patients. But when one of those patients get sick, they don't have same day appts available for a provider to review your needs. They rely on call centers and nurses to evaluate you. This is not what healthcare should be. Sure there are urgent care centers available but many times those providers are not in network with your insurance so therefore you have to pay large amounts of money out of pocket. Maybe we should send all those bills to Oak Street Health! Concerned for my health? Not Oak Steet Health!

Earliest appointment was a month out; scheduled it after three calls since they couldn’t seem to get straight who the provider was. Less than week before appointment, they called; provider now not available as scheduled; next appointment more than a month out. I gave up and found someone else to do my annual wellness physical. Wonder how many Oak Street patients die waiting to be seen? We are all geriatric!

My NP at Fountain/Pikes Peak was great. However this place has horrendous customer service. There were 11 telephone calls where they were to send a continuing GLP-! medication to an Eli Lilly pharmacy. They constantly lied and deflected. 2 weeks after i was promised that they were on it there is still nothing done. I would not send my cat there

This is the second time I tryed to get an appointment. The 1st time the ride never showed. I let it go. I have major health issues. All went well till I explained where I was to be picked up. Thou my addsress say King Russ Rd I live on Londenderry. Never have I been spoken to so rudely. I called back and they cancelled my appointment because they couldn't pick up at King Russ Rd. My explanation did no good. If that is there attitude I'm not going there and meanwhile I have no PCP. I am a senior on ssi

I made an appointment. When I showed up, they refused to see / treat me until I went through a 90 minute "get to know you". I wouldn't see a "doctor" until I made a separate appointment (only after completing the 90 minute introduction). I was told "Well, they will take your vitals while you are here today"

at least the dr examined me this time &found out what was wrong"THANKS DOC!"they sent me home the 1st time after 4 hours/only 15 min with the dr told me to call if i need them called the next day cant move my arm feel even more sick than when i was thereTHEY SAID JUST IGNORE ALL THE CALLS/MESSAGES WE MADE & HUNG UPtook 3 weeks me in bed every day all day to be seen,& for 3 weeks A.I.calls asks if im comming press1 reschedule pr2 cancel pr 3 they call when im at church you call the # back it says goodbye & hangs up.if a real person calls from the office & the ans machine gets it before i can get out of bed they cant even leave a message they just hang up.A.I. phone # is diff from the office #spent more time wanting 2 know howlong i smoked 45 yrs ago than my head injury from texter drivers of 2day.got phrasewrong last time thats 1more liein a series of lies in a system of liesin a company build & designed on lies DRwas awesome this time5*for you!Oak ST.0* quit bring Kisha come use my commercial prop.for your NEW OFFICE ill go b homeless& wait to die!thought all the crooks were auto body & mechanics like i was forced to b when they all stole me from 1 another haha.NOW IM THE CAR&CROOKED HEALTH SYSTEM IS ME WEARING MY OLD HAT!only reason 4 second chancewas Kisha,T's5*work gathering all my infothe 1st time Thanx bless you! DR.s call it a practice?if i practiced on his car my boss would b in court &i would b fired2nd DOC & KISHA 10*s oak0 sorry Oak think ill die of a surprise heavens the goal right why fight to stay here tv says get your loved 1 to care for you make a paycheck out of it nobody loves me here 1s that did are in heaven you gona pay them to leave & come back here good luck changing my name to NoBody it'l look funny on tombstone & thats how i been treated ur all forgiven i have to or i don't get to heaven hope the day HE COMES TO JUDGE LIVING & DEAD WE HAVE A PARTY INSTEAD CAUSE WE ALL PULLED OUR HEADS OUT OF OUR A**ES & FINALLY GET IT RIGHT

Bad reviews on the internet or quite accurate. Medical staff is caring and thorough. Communication and business management is terrible. I have to leave several messages to get a call back and most of the time to call back is to let me know they're going to call me back later.

Terrible.....Never met my doctor,only had a nurse practitioner,left messages for callback,regarding my health issues,got call backs 3 days later,please don't trust your love ones with these people.....

Typical lying Americans for profit. From a healthcare worker who isn't treated any better because I work in the same industry. Tragic.

I dislike that that u call with a problem an don't get help, poor service with helping the elder, l love my Dr. Donna Avery she's the best, but if u get ill l advise u go to emergency cause they are slow to help,waited on thier nursing team more than 2hrs to contact, so called bk still no nurse , need to find a better Dr. Service

I made a appointment, I am 75 years old and I came down with shingles in my left ear which expected my face it looks like I had a stroke and my vertical was off dizzy I had a fall. I told the doctor that I had went to Trinity ER and that was when I was diagnosed with the shingles. This was in May 2026.The fall I had had it's located in my which rup my ear. This doctor from oak St was only interested in blood pressure not what I was really experiencing. I have suffered with this going on 3 months. Trying to get back in to see this doctor. I finally got a appointment but it is at the end of June 30 so I have what 3 weeks of hell . I am going in for this appointment just check what she is going to do about what she does and her reactions. I should file a complaint or maybe I should get a malpractice on her before she start her practice. I heard they are pill giver and I do not believe in drugs of any kind. I will find out

No response to fill prescriptions for 11 days. Continued calling call center . Was told they had been sending requests When I went directly to clinic because there is no other way to contact anyone...the "manager "was rude and disrespectful. Tried to insinuate that I had not been calling.... Refilled a temporary amount til I could see Dr. When I left I told her I would not be back. When I arrived at my pharmacy she had cancelled the few prescriptions she had called in. Just being spiteful! Basically putting my life in danger.. ..

You can no longer reach the local office by phone but are routed to corporate. Then the answer for any question is that the local office will have to answer your question!!!
Frustrating and no common sense!

The worst service iDel Mar
Mar. They will not call me back nmw. I pay a lot for health care. Is a dump to me. Just the worst in Denver Aurora. the bigges money drain.for elderly in the US. I paid cash out of my paycheck to come to this place

Horrible customer service, ignorant and uneducated administrative staff, threatening to seniors, absolutely no manners, don’t know how to communicate with senior citizens as admin staff is two decades younger… no professionalism at all.. why is there a security officer in the waiting area? Oak street made promises to seniors about services offered, i.e, walk ins was a service offered, wait time to see nurse practitioner would not be over 10 minutes-false., a doctor was NEVER on staff… I will return to my former DOCTOR.. I don’t feel as though a nurse practitioner is for me.. I was never given tests for seniors such as bone density or stress.. just blood pressure, taking blood for labs, take my weight and talk.. where is the examination in that? TERRIBLE TERRIBLE TERRIBLE!!

First thing that should be done is get rid of that Dr. Mushone (or whatever his name is) advertisement that the man in the chair says he grabbed his chair and so on and so on and on. It seems to run about every half a minute. Over and over again. I don't have a stopwatch to time it, so it probably isn't quite that often, but it is really over used and annoying. Because of this I will never have a first visit with Oakstreethealth. Get a new advertisement and don't run it into the ground.

First meeting was good. No free coffee but can't have everything promised. The next two visits were cancelled. by them, not me. First time tornado warning. I was one of three women left waiting at eight am. Made a follow up it was cancelled.

NP concluded that my 80 yr old mother with a heart condition and an insane cough with shortness of breath was experiencing allergies. A week later I brought her to urgent care. They did an X-ray and found a spot on her lung. Pneumonia! I'm kicking myself that I didn't ask the NP to do an X-ray. Stupid me for trusting her. Mom sounds horrible!

This is Athanasios Magoulas.. Chris the Manager of The Tulsa Oklahoma and Arkansas Oak Street Health center is a In my personal experience with him..a Lowlife,,A Scam Artist,, Slime ball Person who has Nurse's sign a Non disclosure Letter....and He in my experience has half ass Therapy that is secretly Audio and Video Taped...he knows this goes on... and ALL INSURANCE COMPANY'S KNOW THAT.. CHRIS THE MANAGER IS A LOWLIFE AND GET YOUR PRIMARY CARE ELSE WARE

I was happy in the beginning with oak street, but as Dr's and nurses were different Everytime, not what I want, too many coming and going. I've been there for a lease 3 to 4 yrs? no problems, so I call my meds in and to make an appt, couldn't figure out what Dr. I see, then I called back about meds and appt. was told no we won't write those go to pain Dr. it's Suboxone not a "pain pill" . that's it, did anyone read my file, haven't seen a Dr. since Karen Powers left, tried to make an appt but they were worried about calling in my meds , really. I'm 66yrs old I've been thru the pain management that is why I'm good with what I take, yes I have good and bad days when my quality of life is in question then I will speak with my surgeon Dr. Kakarla at barrows who did my neck fusion a yr ago 23rd of this month and is my scoilosis Dr., 3back surgeries&fusion at L5S1(2003-2007), right broken hip 2016, covid19 2021,removed the upper rite lobe of my lung.
I have done pt, shots, burned nerves n my r-leg, I'm done with pain management. For oak street to do this to me is crazy. I guess that's what they do, I don't agree, but that doesn't matter.
you ask when this occured Monday May 11th on the phone.