Obelink Reviews 

Do not use. Dreadful company. I ordered a tent through their .co.uk website in February. However, a few days after I got email from DPD starting I had to pay import duty of £129. I did not expect this as no where in their site does it state the goods come from abroad and that import taxes have to be paid. DPD started I could refuse to pay and the tent would be returned to Oberlink. A month later I have STILL not had my refund and they do not reply you emails. Disgusting customer service. Avoid at all costs.

Update to reply: you told me you would refund upon receiving the return almost a month ago. Surely DPD don't still have the parcel!! Even if they do, you should be chasing then up and not holding onto customer money. It's taken raising a complaint through PayPal to resolve this and they have refunded me.

I have purchased some camping chairs, which broke but had 6 year warranty. I have contacted them, they proposed to send me only the faulty part... Which is ok for me, I can change it myself...
Problem is that they promised to send it back in August 2020...still didnt get it.
Even worse they stoped any communication with me. I have been sending emails, but without any answer for months now...

EDIT: after this review the communication started again. I have to say resolved within couple of days. They have sent me new parts. In total: first contact was on Aug 15th I have received parts on Feb 4th.

I ordered a picture from this company back in July after chasing on numerous occasions I was told the picture was in shanghai on it's way to the UK. When the picture arrived it was bent down the middle and completely unsuitable for framing. I chased this company by email on several occasions and to date I have not received a response. This company is a scam they took my £45 and I received a dud picture. You may receive unsuitable items of poor quality and you will never get your money back.

I placed an order for some pictures on 6/9/20. As of today 21/10/20 my pictures are still in Shanghai according to tracking.
I sent an email requesting an update some 2 weeks ago and was told that I’d receive an update when they received information. Nothing ....
Appalling service.
Don’t order ftom here if you want something to arrive by a certain date - if it ever arrives !
If they can’t fulfil the order, they should Inform the customer and refund the money.

After the lamp broke, I asked for a refund. They asked for photos. I sent photos. They asked me to stay in all day so they could pick it up and check it (thanks for not trusting me). I stayed in all day. No one came to pick it up. They asked me to stay in again on the next day. I stayed in all day. No one came to pick it up. Any decent company would have given me a refund as soon as I told them the product was faulty. Instead they have treated me like a liar and made it incredibly difficult to get a refund. I am now at the point that I will need to speak to trading standards and to see what legal recourse I have. I will never use this company again and encourage others not to

This company has a terrible after sales service. I ordered a kitchen tent from them. It arrived in good time, however prior to taking it on holiday I thought I would do a dry run at setting it up. Unfortunately the zipper had bad alignment so I contacted them for a replacement. This is where it all went pear shaped. They told me they would arrange a collection on a particular day, but could not give me any time or contact details. So I had to take the day off and wait around. The collect failed and the carrier had no details of it. I contacted them with the same response, so had to take another day off. The same story, another wasted and costly day off. It is now the third time I have been let down and wasted a day off at my cost, but being told if it doesn't turn up today it will be tomorrow. So I've now lost nearly a weeks work for a £200 item. I would have been better scrapping it as it has cost me in lost wages far more than that. Each response has been so matter of fact. I've since found countless reviews with similar stories. Please, please do not use this company. Do not have my experience. Also I have requested on every email for contact details of the manager. I assume they don't have one and the way they operate it would not surprise me.
The contacts I have dealt with Bas and Monique. They are both as bad as each other and the responses are no different. I've now had no choice but to contact the bank to get a refund. Dealing with them is just a nightmare.

Very poor delivery timescales!

I've been waiting now for my order made on 6th July for 9 days and it hasn't even been sent by them yet. I'm going on holiday next week and my order will not arrive in time. It states 7-10 working days so just in time for us to return from our holiday! 22 days for delivery within Europe is not good enough!

Before you blame it on covid, my mum lives in NL and she managed to get a parcel sent to me via DPD within 3 working days (during locldown).

Ordered an Obelink River for delivery to UK. It arrived within a week even with current coronavirus difficulties. The tent is excellent and so far I am very pleased both with their service and with the product.

WORST COMPANY EVER. DONT ORDER. I have been waiting for weeks for my order. Then I wanted to cancel it. They could not because is was about to receive tracking info. I needed to refuse the order. After a week no tracking number but a package appeared. Refused it. Now 1 week later another package arrived with no sender information. Took the package, was a 2 part shipment. Did not know this because I never received TRACKING INFO. Now I need to send this back. BUT THE RETURNING FORM DOES NOT WORK. contacted the service department. They CANNOT help me return it. Worst company ever.

EDIT 1: no the form does not work. The order says “Bezig met verwerken” So i cannot click anywhere to get a return label.

Ordered a barbecue and briquettes, cubes firestarter and briquettes starter. These guys after more that a week have delivers only the barbecue and not the rest (So I have a barbecue that cannot use). They of course used the covid-19 as an excuse but that is a stupid excuse for not delivering an order in full. They advertise on their website that all items are delivered within 4 days. If covid-19 causes a problem then do not say 4 days but 14 or 40 for delivery. Then customers know what to expect. I have order during covid-19 from other webshop but never had to wait more than 3-5 days

Do not use this company. This month I bought a product from this company (Netherlands site) and after immediately testing it I found it to be faulty, so I requested a return the same day. Obelink delayed responding to me so I had to chase them. More than a week, emails and a phone call later I was told that "no the product is not defective" and I may not return it! But as an online consumer I have the right to return any product within 2 weeks without giving any reason! So I sent a complaint email and now have to take legal action to get my money back :(

Product fine but they sent the wrong fabric and refused to sent the right one until they had got the other back - even then had to chase. Won't use again.

Price great, delivery quick, customer service terrible if you have any problems

I received a 30+ kg package with an Enduro Mover 30% cheaper than in Denmark. How can I not be happy 😊Timely delivery and full tracking details all the way. I will defenetely shop more from here in the future.

Can't fault these guys. My order was processed promptly as was the refund when I ordered the wrong size side panels in error. Great prices too.

Jeg havde brug for et rejsefortelt til min CV, en bestemt type og fandt den på hollandske "obelink.eu".
Generelt er det hollandske firma under ½ pris af danske på langt de fleste produkter for samme vare!!!! (hurra for danske afgifter og prisniveau) og de er velassorteret til enhver campist af en hver type. Deres fragtpriser også meget billige, kun 5€ for fragt til DK.
De lover 2-4 arbejdsdages levering på vare, som er på lager, inden for EU, og de holder hvad de lover. Jeg fik mit telt på 2 - super.
Jeg giver "kun" 4 stjerner, for der gik noget galt i min bestilling og jeg måtte derfor ringe derned og det viste sig de havde modtaget min betaling, med Visa, men kunne ikke se hvad jeg havde bestilt. Den flinke dame talte i øvrigt et solidt tysk og engelsk så jeg kunne selv vælge, hun fandt hurtigt min betaling og ekspederet min ordre - ingen bøvl og ballade.
Resultatet: Telt til dansk normalpris 3100 - 3300 + 150-200 i fragt samlet mellem 3200 og 3500. Samme produkt i holland telt 199€ (dkr 1199) + 5€ (dkr 30) i fragt, samlet dkr 1229.
Hjemmesiden er let og overskuelig at bruge og let at bestille fra. Kontakten med firmaet giver heller ingen problemer.
Et firma som jeg vil give min varmeste anbefaling og uden tvivl helt sikkert vil bruge igen.

In English:
I needed an awning for my caravan, a certain type, and found it on the Dutch "tent-tents.com". Generally, the Dutch company is less than ½ price on most products for the same product compared to denmark!! (Hurrah for Danish taxes and prices) and they are well stocked for every camper of any type. Their shipping prices are also very cheap, only 5 € for shipping to DK. They promise 2-4 working days delivery on the goods that are in stock, within the EU, and they keep their promises. I got my tent in 2 days - super. I "only" give 4 stars, because there was something wrong with my order and I had to call down there and it turned out they had received my payment with Visa, but could not see what I had ordered. The nice lady spoke a strong German and English so I could choose, she quickly found my payment and shipped my order - no hassle and trouble. The result: Tent to Danish normal price dkr 3100 - 3300 + dkr 150 - 200 in freight, in total between 3200 and 3500. Same product in holland, tent € 199 (Dkr 1199) + 5 € (Dkr 30) of shipping, total of Dkr 1229. The website is easy and straightforward to use and easy to order from. The contact with the company gives no problems. A company which I will give my warmest recommendations and without no doubt will use again.