They will try and rip you off they said my Samsung flip 6 was worth 350 so I said ok and sent phone now they claim the gps doesn't work so they said 20 lol total rip off eco atm in wallmart offered me... See more
Company replied
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See what reviewers are saying
Perfect this time!! Better experience with 2nd iPhone trade in. Prompt. Accurate. Honest. Better than Gazelle experiences which is why looked elsewhere for these 2 iPhone trade-in's. 1st iPh... See more
A very simple process, just input your phone information, they give you a quote if it meets your price, then agree, give them your Paypal email and they give you a USPS Priority Mail label. You packag... See more
OCBuyBack has been by far the best phone selling company I have used. They are very professional and respond to questions very quickly. They also have very speedy payment and offer payment by check or... See more
Company replied
Company details
Written by the company
OCBuyBack is a national cell phone buyback company and distributor of high end gently used electronics. We strive to provide our customers an easy way to buy and sell quality devices. We work hard on making sure all of our customers are satisfied with their purchase.
Contact info
1203 W. Imperial Hwy, Ste 103, 92821, Brea, United States
- 6572868274
- support@ocbuyback.com
- www.ocbuyback.com
4.3
Excellent
273 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The buy back was fast and fair.
December 11, 2019
Unprompted review
Reply from OCBuyBack
Thank you for your feedback Irene. Happy Holidays!
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Very easy and very quick.
December 11, 2019
Unprompted review
Reply from OCBuyBack
Thank you for your business Mike. Happy Holidays!
Procedure very smooth
Procedure very smooth, and executed in a timely manner.
December 10, 2019
Unprompted review
Reply from OCBuyBack
Hi Pam, thank you for your feedback. We appreciate your business!
Very easy to navigate online
Very easy to navigate online, even easier to get the prepaid shipping label and within 2 days they were in touch to tell me that the check was on its way!! Couldn't be easier!
December 10, 2019
Unprompted review
Reply from OCBuyBack
Hi Simon, we are very happy to hear you had a great experience with us. Thank you for your feedback. Happy Holidays!
Very easy to sell my old iPhone
Very easy to sell my old iPhone. Website is easy to navigate and gives quote to buy, instructions and shipping label for mailing purposes!! I received my check within a week.
I would use OC Buy Back again.
December 10, 2019
Unprompted review
Reply from OCBuyBack
Hi Amy, thank you so much for your kind words. We are glad you found our process easy. Happy Holidays!
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I am here to apologize to OCBuyBack
I am here to apologize to OCBuyBack. I sent in 2 phones that I did not realize had issues. Ocbuyback did an evaluation and responded with an offer that met the condition of the phone. I did not accept the offer but they still sent the phones back free of charge. I might suggest that the website have some kind of guideline or list of things to look for that would indicate what condition the phone is in. One of my phones had lcd screen burn in which I am shocked I never even noticed until they pointed it out. 5 stars for OCbuyback, they can definitely be trusted. Just be sure you do your part to make sure you understand what condition your phone is in. Thanks
December 8, 2019
Unprompted review
Reply from OCBuyBack
Hi Andrew, we greatly appreciate your feedback. We will look into implementing your suggestion. Hope we can earn your business next time. Happy Holidays!
Reply from OCBuyBack
Thank you Chloe, we really appreciate the feedback.
Highly Recommend
Quick payment and offered me more money than xfinity mobile. Highly recommend.
November 13, 2019
Unprompted review
Reply from OCBuyBack
Thank you for your business Alex!
Great!!!
Great!!! Highly recommend, best price given for my phone and fast payment!!!
November 12, 2019
Unprompted review
Reply from OCBuyBack
Thank you!
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Give Henry and the team a try
Give Henry and the team a try! Well worth it and love their customer service!
November 12, 2019
Unprompted review
Reply from OCBuyBack
Thank you Chris for the kind words, we really appreciate it.
Reply from OCBuyBack
Thank you for taking your time to leave feedback, we really appreciate it.
Quick and easy transaction
They offered more money for my phone than other websites and they paid out quickly even by check.
November 8, 2019
Unprompted review
Reply from OCBuyBack
Thank you for your business and feedback, we are glad we are able to provide a quick and easy process.
OCBuyBack is the best
OCBuyBack is the best. The buyback who is working with Spectrum mobile sucks. They try to cheat me.
November 6, 2019
Unprompted review
Reply from OCBuyBack
Thank you for the kind words, we really appreciate it.
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free shipping and upfront
November 6, 2019
Unprompted review
Reply from OCBuyBack
Thank you for the feedback Pat, we really appreciate it!
Didn’t like the scam
Didn’t like the scam . They try and tell you something is wrong . And give 5 dollars. If it’s junk then why they want to keep it for 5
November 5, 2019
Unprompted review
Reply from OCBuyBack
Hi Floyd,
I am sorry you feel like you got scammed. I can assure you we are not trying to scam anyone.
I just checked your order and I am all up to date. It looks like we paid out a check to you for $26 for 2 iPod classics. One iPod Classic had an LCD line going across it and had to be re-quoted since it did not match the good condition criteria. We sent you an email in regards to the re-quote. You had the option to accept the revised offer or to have the device sent back at our cost. You accepted the re-quote. The second iPod classic passed all inspections and the original quote was paid out.
Unfortunately when a device has LCD damage it does not qualify for the "Like New" or "Good" condition categories as listed on our website.
If you have any questions about our condition guidelines please reach out to us at support@ocbuyback.com for clarification.
Kind regards,
Henry
HIGHLY RECOMMEND
This place is Awesome. I went Online Received a quote for my Phone I was selling and also received a Prepaid Label. Sent my phone to them Next day and received My Check in the mail 2 Days later. They are VERY Professional & Friendly, I would HIGHLY Recommend them and will DEFINITELY Use them again!!
November 5, 2019
Unprompted review
Reply from OCBuyBack
Thank you for the kind words, we really appreciate your business!
First time using OCBuyBack and I'll use…
First time using OCBuyBack and I'll use them again! Excellent customer service, all services were completed as promised! Gave us the best price over and above any other site. Recommended them to a bunch of coworkers and they had great experiences as well!
October 22, 2019
Unprompted review
Reply from OCBuyBack
Thank you Debbie for the kind words and for sharing your experience.
We really appreciate you!
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Very easy process
Very easy process. They send you the shipping label. You pack up the phone ship it to them and you have your check within a week.
October 22, 2019
Unprompted review
Reply from OCBuyBack
An easy process is what we strive to provide. We are glad you chose us to sell your device! Thank you for sharing.
We really appreciate you!
Professional and easy to use
Communication was prompt and clear. Payment was processed right away. I would recommend OCBuyBack and do business with them again.
October 20, 2019
Unprompted review
Reply from OCBuyBack
Thank you Leesa for your business and feedback, we really appreciate it.
Very helpful.
October 17, 2019
Unprompted review
Reply from OCBuyBack
Thank you for your business Josie!
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