The shipment was put on hold by DHL, then after 14 days it was returned. Afterwards the nice support team at Occhialando organized that it was re-sent via UPS. So it arrived without problems, but with... See more
Company replied
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See what reviewers are saying
I ordered multiple times from Occhialando and I can surely say that I won’t be stopping. I’m a sunglasses maniac, wearing sunglasses during the whole year. I always like to add a new pair to my collec... See more
Company replied
Great variety of sun glasses and good prices! Ordering process was really smooth and the sunglasses arrived fast. Would suggest, just to have it as an option, to provide more shipment methods, as expr... See more
Company replied
This was my second time buying from Occhialando. The prices are very good and the handling of queries is also good. Excellent packing and quick shipping. 9/10 experience.
Company replied
Company details
Written by the company
Occhialando è un sito e-commerce dedicato esclusivamente alla vendita online di occhiali da vista da sole e accessori. Grazie alla sua piattaforma user-friendly, intuitiva e dinamica, l'acquisto di prodotti con un solo clic non è mai stato così semplice. Con una vasta gamma di prodotti delle migliori marche e prezzi competitivi, sul nostro sito troverai tutto ciò che cerchi. Scopri l'esperienza accogliente di fare shopping su Occhialando, dove la comodità è solo a un click di distanza.
Contact info
Formigine, Italy
- 00390598303572
- service-support@occhialando.it
- www.occhialando.it
4.5
Excellent
4K reviews
Replied to 68% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam
Purchased sunglasses on their site. Then conveniently so they said it was not in stock, so I needed to wait between 5 to 15 days.
The 15 days have passed and obviously no news, but they were quick to grab the money.
I've tried to contact them 3 times and they haven't responded or offered any solution. It's a scam and they'll take your money and then forget about you.
They advertise items that aren't in stock and charge you for them.
June 16, 2025
Unprompted review
Reply from Occhialando
Dear Ramón,
We kindly ask you to provide us with your full name or order number so that we can correctly identify your order and respond to you appropriately.
At the moment, we are unable to locate your name in our system.
Best regards
Occhialando
Outstanding!
Well-presented website, detailed product description, communicative, smooth transaction + fast delivery; highly recommended.
May 28, 2025
Reply from Occhialando
Dear Andreas Savvides,
We would like to express our heartfelt gratitude for choosing to purchase from Occhialando. We are delighted to know that you found what you were looking for on our e-commerce website.
Your support and trust are of great value to us. We constantly strive to provide an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every step of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be more than happy to help you.
Once again, thank you sincerely for choosing Occhialando. We appreciate your preference and hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Glasses are perfect
Glasses are perfect, service is super fast and shipping also. I am very satisfied!
June 13, 2025
Reply from Occhialando
Dear Frau Angela Intermite,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
First time I ordered my sunglasses with…
First time I ordered my sunglasses with Occhialando. They were very professional in answering to my questions before placing order and delivery went smoothly. I recommend Occhialando for their services.
June 10, 2025
Unprompted review
Reply from Occhialando
Dear Elizabeth Tanti,
We would like to express our sincere gratitude for choosing to make a purchase at Occhialando. We are pleased to hear that you found what you were looking for on our e-commerce website.
Your support and trust mean a great deal to us. We are committed to consistently providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers throughout the entire process. If you have any questions or need further information, please do not hesitate to contact us. We will be delighted to assist you.
Once again, thank you wholeheartedly for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you immense satisfaction.
Best regards,
The Occhialando team
Just another Italian online scam operation..
Just like literally EVERY OTHER ITALIAN ONLINE RETAILER, they “sell” stuff they don’t have in stock, wait for a week & then inform you that item is out of stock & restocking takes several weeks. You request a refund and then wait to get your money back for another couple of weeks. It’s the oldest scam in the history, I fell for it yet again- but will never buy again from ANY Italian online scam-shop again.
June 6, 2025
Unprompted review
Reply from Occhialando
Dear Mr. Bojan,
Thank you for providing us with the necessary information to identify your order, which has been duly refunded as per your request.
We wish to clarify that we accept all types of reviews, both positive and negative, as long as they remain within the bounds of fairness and do not take on a defamatory nature.
In this regard, we inform you that your review has already been forwarded to our legal department, which will assess whether there are grounds for initiating actions to protect our company’s image and reputation, given that the expressions used may constitute a violation of our honour and good name.
We remain at your disposal for any further clarification
Best regards,
Occhialando
Reply from Occhialando
Dear PFS,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
paid for express delivery on friday…
paid for express delivery on friday evening, my item was already in my hands after work on tuesday, godspeed!
June 3, 2025
Reply from Occhialando
Dear Oliver Varga,
We would like to express our heartfelt gratitude for choosing to purchase from Occhialando. We are delighted to know that you found what you were looking for on our e-commerce website.
Your support and trust are of great value to us. We constantly strive to provide an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every step of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be more than happy to help you.
Once again, thank you sincerely for choosing Occhialando. We appreciate your preference and hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Perfect product, fast delivery
Product was as shown, fast delivery, all fine, come again.
June 3, 2025
Reply from Occhialando
Dear Benjamin,
We would like to express our sincere gratitude for choosing to make a purchase at Occhialando. We are pleased to hear that you found what you were looking for on our e-commerce website.
Your support and trust mean a great deal to us. We are committed to consistently providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers throughout the entire process. If you have any questions or need further information, please do not hesitate to contact us. We will be delighted to assist you.
Once again, thank you wholeheartedly for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you immense satisfaction.
Best regards,
The Occhialando team
I might have not received my delivery…
I might have not received my delivery yet but I’m so exited and so grateful for companies like yours, your prices are the best compared to the other companies I checked out! I’m so exited for my order ❤️
June 1, 2025
Unprompted review
Reply from Occhialando
Dear Slo,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
They item wasn't sealed and the lens…
They item wasn't sealed and the lens cleaning cloth was missing.
May 21, 2025
Reply from Occhialando
Dear Mr. Antonis Mylonas,
We are sorry to read your negative review, but we would like to assure you that all the products we ship are 100% new and original.
If the lens cleaning cloth is missing from the package, simply contact our customer service and we will be happy to send you one at no additional cost.
Regarding your comment about the item not being “sealed,” please note that Silhouette products are provided inside their original case and placed in the brand’s cardboard box. No additional seals are applied by the manufacturer.
Kind regards,
Occhialando
VERY HAPPY WITH MY ORDER
VERY HAPPY WITH MY ORDER . I WILL PREFER THIS SHOP AGAIN . THANK YOU
May 21, 2025
Reply from Occhialando
Dear Andrea konstantinou,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Positive reviews are fake
I'm sure that all the positive reviews about this website were written by bots. This is the worst service. After I made the purchase, I received a notification that the item was out of stock and would take 5 to 15 days to arrive. After 15 days, I asked where my order was, and they told me they had warned me that the wait would be 30 days. This is a direct deception of the customer. I never received my order.
May 28, 2025
Unprompted review
Reply from Occhialando
Dear Ms. Mariia Ninovska,
We hereby wish to express our formal disapproval regarding the second negative review you have recently published about our company, in close succession to a previous one.
As already clarified in prior communications, the order you placed on May 2, 2025, pertains to a product clearly marked on our website as “restocking,” with an estimated delivery time of 15 to 30 business days. As of today, we are on the eighteenth business day since the order date.
The product page, available at the following link:
https://www.occhialando.it/occhiali-da-sole/miu-miu-mu-a06s-16k10i-nero-occhiale-da-sole-donna-irregolare
is written in a clear, transparent, and comprehensive manner, and unequivocally sets out all information regarding availability and delivery times.
However, your reviews go beyond a legitimate expression of personal opinion and include objectively damaging statements about our company’s reputation, such as the unfounded accusation that there are “fake reviews” on our Trustpilot profile. Such claims constitute potentially defamatory content, causing harm not only to our company’s image but also to the integrity of the Trustpilot platform, which utilizes advanced verification algorithms to ensure the authenticity of published reviews.
In light of the above, we have instructed our legal counsel to assess the appropriateness of pursuing all necessary actions to protect our image, reputation, and commercial integrity.
Lastly, we wish to confirm that – as previously agreed – we have proceeded with the full refund of your order.
Sincerely,
Occhialando
Dear Team Occhialando,
Dear Team Occhialando,
Thank you for everything. The product you sent me is excellent. I am very satisfied with everything.
From the framework, transparency and speed of delivery. Once again, I send you all the praise.
I will certainly recommend your shopping site to my friends.
Warm greetings
Frenk Banjac
May 24, 2025
Reply from Occhialando
Dear Frenk Banjac,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Reply from Occhialando
Dear Ekaterina Beliayeva,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Reply from Occhialando
Dear Vitalijus Zilius,
We would like to express our heartfelt gratitude for choosing to purchase from Occhialando. We are delighted to know that you found what you were looking for on our e-commerce website.
Your support and trust are of great value to us. We constantly strive to provide an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every step of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be more than happy to help you.
Once again, thank you sincerely for choosing Occhialando. We appreciate your preference and hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Large offer and fast delivery
May 11, 2025
Reply from Occhialando
Dear HS,
We would like to express our heartfelt gratitude for choosing to purchase from Occhialando. We are delighted to know that you found what you were looking for on our e-commerce website.
Your support and trust are of great value to us. We constantly strive to provide an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every step of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be more than happy to help you.
Once again, thank you sincerely for choosing Occhialando. We appreciate your preference and hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
Reply from Occhialando
Dear Shadesh Barua,
We would like to express our deep gratitude for choosing to make a purchase at Occhialando. We are delighted to hear that you found what you were looking for on our e-commerce website.
Your support and trust are highly valued by us. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products, and delivering professional customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, please do not hesitate to contact us. We will be glad to assist you.
Once again, thank you from the bottom of our hearts for choosing Occhialando. We appreciate your preference, and we hope that your new glasses bring you great satisfaction.
Best regards,
The Occhialando team
UNTRUSTABLE SHOP
I wrote a 5 start review I thought they are good but absolutely not. After sale warranty doesn't exist. They just blaming me straight away when my glass frame just cracked on both side. Not even try to help. Worst company ever. Don't buy anything from here.
Takes ages to get answer and customer service just not exist. Absolutely rude . Worst shop.....
May 16, 2025
Unprompted review
Reply from Occhialando
Dear Mr. Jozsef Banfi,
After carefully examining the photos you kindly sent us, we have observed that the original demo lenses have been replaced with lenses featuring an anti-reflective coating. This indicates that the glasses have been modified. If these lenses were slightly oversized, they may have caused stress on the frame, leading to accidental breakage.
Please note that the lenses were not fitted by us, but by an optician of your choice.
Should you wish to request an official assessment from the manufacturer, we are available to send the glasses for technical inspection. In that case, you may ship the product to our headquarters.
Please be aware that if the manufacturer determines that the breakage was caused by improper handling or accidental damage, the costs will be your responsibility. Otherwise, we will proceed with replacing the glasses at our expense.
In over 50 years of business, we have never encountered such a clean and symmetrical break on both sides of a frame without some form of external interference. Nevertheless, we remain at your full disposal for any further clarification.
We are attaching the photos you provided below, also for the benefit of other users, as your review was published publicly and individuals can form their own opinions based on the evidence provided:
https://www.occhialando.it/1747388433_c39_11.jpg
https://www.occhialando.it/1747388433_c40_11.jpg
Best regards,
The Occhialando Team
Horrible experience.
Horrible experience.
Took them more than one week to process my order because they noticed that one of my ordered items was out of stock.
After returning the order within 14 days after personally recieving it they now refuse to refund.
Never had such a bad experience while shopping online before.
May 13, 2025
Unprompted review
Reply from Occhialando
Very kind Mehlisch,
Could you kindly send us your data and the order number so that we can identify it and provide you with an adequate response?
We thank you for your collaboration.
Best regards,
Occhialando
Reply from Occhialando
Dear Chris van Dompselaar,
We sincerely appreciate your decision to purchase from Occhialando. It’s wonderful to hear that you found exactly what you were looking for on our e-commerce platform.
Your support and confidence in us are highly valued. We are committed to providing a top-notch shopping experience, ensuring the highest quality of our products and the professionalism of our customer service team.
Remember, we are here to assist and support you throughout your shopping journey. If you have any questions or require further information, please feel free to reach out to us. We would be more than happy to assist you.
Thank you once again for choosing Occhialando. We value your choice and hope that your new glasses bring you immense satisfaction.
Best regards,
The Occhialando Team
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