Ocean Florida Reviews 

I felt compelled to write this review to highlight the exceptional service I have received from Ocean Florida. Over the past few weeks, I have been in contact with Lindsey Brumby and Katieann Tracey, both of whom have gone well above and beyond their roles to support me with our family holiday.
They have provided outstanding advice, reassurance, and practical support while helping me navigate several personal issues that arose during the booking process. Their response times have been first class, and every query, request, or need for additional information was dealt with promptly, professionally, and with genuine care.
I truly cannot thank Lindsey and Katieann enough for everything they have done — they have been absolutely amazing throughout. The wider Ocean Florida team are equally fantastic, and the level of customer service provided has been exceptional.
I wouldn’t use any other travel company and would highly recommend Ocean Florida to anyone planning a holiday.
Many thanks for everything.
Jeanette Stimpson

Excellent customer service from Ocean Florida. I originally booked in Jan and was contacted when the free dining came out to be told that it can be added to my holiday for virtually no extra. I opted to go with a completely different option to include the moderate dining plan. No ammendment fees just the cost of the difference. They also honoured the freebies I was given originally, that was a nice touch.
Charlotte from Ocean was more than happy to find loads of new quotes for me. Got back to me super quick and sorted it all out. Now I really have got the holiday for our dreamscti look forward too at a really great price.

First time booker with Ocean Florida and couldn't be happier with the service. Truly knowledgeable and great suggestions in booking what is quite an overwhelming holiday to plan. Great advice, patient with my many queries and changes and I couldn't beat them on price.

We can’t recommend Ocean Florida highly enough. We’ve yet to go on our trip, but the experience so far has been the best we’ve had with a travel operator. Tex had such great knowledge of Orlando and knew the perfect hotels to stay at for our party. Every time we’ve had a query, it has been answered extremely quickly. Lili, Tessa, Charlotte…all fab when we’ve had a question or needed something. Also, we couldn’t match the deal they offered through any other means. We wouldn’t book through anywhere else now for the destinations they cover.

Really clear information. Great value holidays. Would always use for DisneyWorld holidays

Lawrence was very informative helpful and knowledgeable.

I asked for, and received, quotes for various options. Nothing was too much trouble and communication was excellent.

Really great experience with Ocean Florida. They were so helpful sorting out our holiday and dealt with any issues we had quickly and without any hassle.
Nothing was too much trouble and they made the whole process really easy and stress-free, which we really appreciated. Super friendly and easy to deal with from start to finish.
Would definitely book with them again!

couldn’t recommend this company enough first time booking a double destination holiday amd tom west our advisor sorted everything for us down to the last detail everything we asked for he accommodated
💯 this is the company to use

First class customer service! I have been on many long haul holidays but never experienced this type of assistance. From time of booking right through to departure the team at Ocean have responded to all my queries (and there were a few!) within 2 hours and always made sure I was happy with the response. So efficient and made me feel our family holiday would go without a hitch. As it's my daughter's wedding trip, combined with a great family holiday in Orlando, it was so important to ensure everything goes smoothly and I feel confident it will. Thanks so much to Kate and Jo, who looked after us so well. And well done Ocean - would highly recommend you to friends and family!

A massive thank you to Karen at ocean Florida who’s been an absolute star in helping me with my booking, she has gone above and beyond to make the experience easy and enjoyable.

Fast response to my question, which in turn was delt with quickly

Kate Wilkinson has been wonderful during our booking of our trip to Disney! She’s answered all our questions and been lovely to chat with! Couldn’t recommend enough

This our second booking with ocean to Florida, they organised everything for us, kept us informed with everything necessary
And Lindsey the accessible lady as organised everything I need to have a great holiday again.

Booking a holiday to Orlando can be a difficult experience because especially in my family when we always need to make changes as different people choose different hotels or flights to make the dream holiday. However booking with Ocean has been amazing the whole team are only a phone call or email away and no request or question is too much trouble. Thankyou to Jamie, Sinem, Tracyann and the whole team for creating an incredible trip that now includes Orlando 2 theme parks and New York.

Had to make a change to holiday plan and was a bit concerned. Jo Hymus dealt with it quickly and kept me informed. Made it easier than I imagined.

Everything from start to finish as been great any little change I've been contacted,cannot fault them,all agents have been brilliant, friendly and helpful .Booked again very impressed.

Ricky Cooper was accommodating and approachable, booked our holiday for 10 with ease fitting all our requirements as close to budget as possible. Would highly recommended.

We booked our dream Florida holiday through ocean Florida, Ajay, who helped us was fantastic.
He spent hours getting to know us ( a group of 9) and what we were looking for, spent lots of time giving us different options and pricing until we booked a villa. Even when our villa fell through, Ajay remembered what our preferences were and found us a better villa.
I found the website easy to use and documents were uploaded when ready.
We got all our park tickets, rental car with insurance , discovery cove and blizzard beach all through Ajay and some freebies chucked in too.

Everyone we spoke too if we had any questions where very helpful.

I would use ocean Florida again, we had the most amazing time and it was made easier because of ocean Florida.

Would not book with this company ever again! We booked with this company two years ago with a group of friends - shortly before we were due to go they advised that the original Villa booked was not available and provided an alternative which they advised was an upgrade - far from it. It was smaller with no seating facility for our group and poor upkeep. After staying on site past two times with Disney and booking via Virgin we decided to give them another go as staying in Villa - although we are not due to go till October already we have been out off - extortionate cancellation charges for two members of group to cancel and now spinning some rubbish about why its £500 more per person to upgrade the flight rather than the £174 per person directly with Virgin. Should have learnt lesson from last time - if they change the Villa again this time we wouldnt be surprised - stay away! Also they have messed up the car hire booking as to the lead driver!
*** as with previous customers who have written a negative review, I find it incredible that as soon as a negative reply is posted, there follows a stream of 5 star reviews to presumably push the score back up! No ack to my review!*