We had our dream holiday booked to Orlando for three years. My partner had a heart attack recently. We’ve had to adapt our holiday. I cannot commend the staff, in particular Kate Wilkinson, who bent o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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We booked our first holiday to Florida with a cruise through Ocean Florida. From the beginning it has been seamless! So easy to book especially for first timers. We then decided to change our accommod... See more
Company replied
Booked our holiday to florida with Ocean florida and I am so glad I did. They have been absolutely brilliant from start to finish. (We go in 20 days) my child has special needs and Lindsey has been... See more
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Been shopping around for awhile to book Walt Disney world. I contacted ocean Florida and got through to a lovely gentleman called Jamie Sweeney. So efficient, really quick and easy phone call. Ten min... See more
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Company details
Written by the company
From beginning as a small team selling over Teletext 20 years ago, we have become one of the fastest growing travel companies in the UK today. And yet, for all that’s changed, we remain a family run business with people-first principles, living by our core values of what we’ve learnt to be truly important. We know that striving to be the best means empowering your choices with bespoke holiday packages. We know that doing the right thing means always treating your travels like our own. And we know that we can only make these things happen with a trusted team of USA experts. We are your holiday shapers and memory makers. We are Ocean Florida redefined, where it’s never been easier to find a Sunshine State of mind. Here at Ocean Florida, we’re ABTA and ATOL protected so you can book in confidence, knowing your dream holiday is in safe hands and fully protected
Contact info
Shenfield, United Kingdom
- 020 7939 7775
- operations@ocean-holidays.co.uk
- www.ocean-florida.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Amazing service lovely people
Very easy to book with over the phone and very knowledgeable and we had some issues (my mistake) and Nikki was unbelievably helpful and even called to check everything went ok. I will definitely be booking with them again.
March 30, 2026
Unprompted review
Reply from Ocean Florida
Good morning Michael, thank you for taking the time to let us know how pleased you've been with the great service you've received from the team, and Nikki in particular. I'll ensure I pass your lovely feedback onto her, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF
Very friendly and helpful staff who went above and beyond to help me
Very friendly and helpful staff who went above
March 2, 2026
Unprompted review
Reply from Ocean Florida
Hi there, Mrs King. Thank you for sharing your kind feedback on your Ocean Florida experience, we're really happy to hear of your positive experience. Many thanks - Zara OF
We originally booked a package holiday…
We originally booked a package holiday including park tickets and extras for 2024 , we had to move the holiday due expecting a baby, due to prices not coming out until jan 2025 I rang up and re arranged the same holiday for 2026 , several phone calls along the way asking if park tickets and everything had been moved etc , only to not receive any park tickets 3-4 months prior to leaving , I rang them up to be told I never had any , i have emails for the previous holiday that was moved stating my tickets will be ready soon , so there forever why wasn’t they moved on my re scheduled holiday , o was told need to pay 3000 extra for my tickets . The manager was very rude and wasn’t helpful at all , used ocean Florida for several years and always been a pleasure but I will never use these again
April 12, 2026
Unprompted review
Reply from Ocean Florida
Good morning, thank you for taking the time to share your feedback with us, though I am really very sorry to hear that you're so unhappy with the level of service you have received. Having spoken with the team, I can confirm that the park tickets you were querying were not on your initial reservation, I can only apologise if this has been lost in communication somewhere along the line, and I can completely understand your frustrations at this. I understand that your conversation with the team is now closed, however if you would like to provide any additional feedback or comments, please don't hesitate to send your OH reference, lead passenger name and concerns to feedback@ocean-holidays.co.uk and our team will pick this up for you. Many thanks - Zara OF
We have a booking coming up with ocean…
We have a booking coming up with ocean Florida. I am travelling with my assistance dog and Lindsey has been really helpful throughout the process, checking with us on multiple occasions that we had everything we needed.
April 9, 2026
Unprompted review
Reply from Ocean Florida
Good morning Charlie, thank you so much for taking the time to share how pleased you've been with the great service you've received from Lindsey. I'll be sure to pass along your kind feedback to her, and if there's anything else that we can help with in the run up to your holiday, please don't hesitate to get back in touch and we'll be happy to help. Many thanks - Zara OF
They were amazing!
They were amazing, they do everything for you. Transfers, food, park tickets. Everything. It really was a fantastic experience. Thank you very much.
April 2, 2026
Unprompted review
Reply from Ocean Florida
Good morning, thank you for sharing your very kind feedback on your Ocean Florida experience, we really appreciate your words and are very happy to hear you're so impressed. We'll look forward to assisting you again in the future. Many thanks - Zara OF
Great customer service
The whole experience from start to finish was excellent. We had to make changes to our booking which were dealt with quickly and efficiently with no issues.
Thanks Jo for making the amendments .
Nothing was too much trouble
April 8, 2026
Unprompted review
Reply from Ocean Florida
Hi Peter, thank you for sharing how pleased you've been throughout your Ocean Florida experience. I'm so pleased that the team were able to assist with your changes swiftly and thoroughly, and I'll be sure to pass along your kind words to Jo. If there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Another superb experience with Ocean Florida
Another Orlando holiday booked with Ocean Florida thanks to Ricky Cooper. Great service, price and customer service. You know I’ll be back. Thank you once again.
April 7, 2026
Unprompted review
Reply from Ocean Florida
Good morning Pam, thank you for sharing how pleased you've been with the great service you received from Ricky. Thank you also for your ongoing custom, we'll very much look forward to assisting you again in the future. Many thanks - Zara OF
Absolutely Outstanding Service
We used Ocean Floriday 3 years ago and had a brilliant experience with the company. When i made initial enquiry recently it was same colleague who booked us all up 3 years ago and this time it has been a great experience booking again. Thank you Ricky and Ian (when Ricky was not available) for navigating me through everything again and making my booking trouble free.
April 7, 2026
Unprompted review
Reply from Ocean Florida
Good morning Frances, thank you so much for taking the time to share how pleased you've been with the wonderful service you've received from both Ricky and Ian. I'll be sure to pass along your lovely feedback to them both, and if there's anything else we can assist with in the run up to your holiday, please don't hesitate to get in touch and we'll be happy to help. Many thanks - Zara OF
Booking for 5 people
Made my booking over the phone with ocean florida, i have used this company twice before and this was fine, was able to ring them easily, any questions were answered.
Was upset that we were far away from the theme parks. If we had known we were so far away we would not have booked this villa.
March 9, 2026
Unprompted review
Reply from Ocean Florida
Hi Amy, thank you for sharing your feedback with us, we really appreciate you, though I'm sorry to hear you were somewhat disappointed in the location of your villa. If you would like to provide any further feedback to the team, so that we can improve the experience for future guests, please don't hesitate to email us on feedback@ocean-holidays.co.uk with the lead passenger name, OH reference and details of your concerns. Thank you so much, we really appreciate you - Zara OF
Honeymoon booking 😍
Amazing experience in booking our honeymoon, great price too. Matt was really helpful, friendly and informative. Gave us lots of different options. Also super quick in responding 😄
April 3, 2026
Unprompted review
Reply from Ocean Florida
HI Emily, thank you for sharing how pleased you've been with the fantastic service you've received from the Ocean Florida team, and Mat in particular. I'll be sure to pass along your lovely feedback to him. Many thanks - Zara OF
Just had a 2 week holiday with 5 nights…
Just had a 2 week holiday with 5 nights in New York’s Paramount Hotel and 9 nights in Mexico @ The Royal Hacienda . We Stayed in the Paramount Hotel just off Time Square. Room was a little small, barely enough room for you to get down the side of the bed. But a prime location as it was just 300 meters from Time Square. It was’nt to be moaned at . Booked a Go City Pass through Ocean Florida and got to visit some of the great attractions New York has to offer, Top of the Rock, Statue of Liberty, the Edge and of course the Empire State . Reckon anyone visiting should use the sub-way it’s just so easy
.. Also Visited Niagra Falls on our 3rd day which was a great experience even though it was bloody freezing, sadly the maid of mist wasn’t running because of the ice so we never really got to see the spectacular falls in their true element as we were on the American side and better views were to be had from the Canadian side. But we still had a great day. Coach was on time 4am and Tour guide was excellent. This trip was booked through Ocean Florida and was brilliant. Left New York on the Saturday, had a drunk on the plane whilst @ JFK who was removed causing us a 2 hour delay but arrived in Cancun , Mexico where our transfer organised by O/F was waiting for us 45 mins and we were at our Hotel. It was gorgeous. Room was great and hotel was spotless. The waiters catered for your every need . It was brilliant thanks again Ocean Florida .Me and my other half loved it. We will definitely use you again on our next trip…
March 16, 2026
Unprompted review
Reply from Ocean Florida
Good morning David, thank you so much for taking the time to share details of your trip with us, it sound incredible!! I'm so pleased to hear that the team created such an incredible itinerary for you, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF
I’ve travelled many times to Florida…
I’ve travelled many times to Florida and I was blown away with the service provided by Ocean Florida, when I travelled with my friends to stay at a Disney villa 18 months ago. This has given me the confidence to travel solo this time to Disney with Ocean Florida in 2027❤️
April 1, 2026
Unprompted review
Reply from Ocean Florida
HI Suzanne, this is fantastic to hear, thank you so much for taking the time to share your kind feedback! Enjoy the countdown to your adventure, and if there's anything at all we can assist with in the meantime, please don't hesitate to get in touch. Many thanks - Zara OF
We have been to florida with ocean…
We have been to florida with ocean florida before we where so impressed we have booked again and would highly recommend them.
April 1, 2026
Unprompted review
Reply from Ocean Florida
Hi Judy, thank you for taking the time to share how impressed you've been with your Ocean Florida experience on numerous occasions, we very much appreciate your feedback. Many thanks - Zara OF
Don’t book with these guys
Don’t book with these guys, absolute joke. Still waiting for a refund 4 months after our flight was cancelled at Xmas, going round in circles sorting it out. Don’t book with these, ruined my Xmas and I’m out of pocket by thousands
March 29, 2026
Unprompted review
Reply from Ocean Florida
Good morning Mr Ezard, thank you for taking the time to share your feedback, though I am very sorry to hear that you're unhappy with the level of service you've received. Having spoken to the team, I understand that we are awaiting a refund from a supplier on your behalf, having twice been provided with deadlines from them which they have not adhered to. I sincerely apologise, but can provide my reassurances that our team remain in constant contact with the supplier to see this through to a resolution for you. Our team have advised that they will remain in contact with you as they have done throughout your enquiry, and will provide an update imminently. Thank you for your continued patience at this time while our team works hard to get this resolved for you. Many thanks - Zara OF
Ocean florida
Booked with ocean florida a few times now great service friendly staff
March 19, 2026
Unprompted review
Reply from Ocean Florida
Hi there, thank you for sharing your kind feedback, we really appreciate you. Many thanks - Zara OF
Darren was amazing
Darren was amazing, so helpful for everything, was a pleasure to speak to
March 26, 2026
Unprompted review
Reply from Ocean Florida
Hi Daisy, thank you for sharing your recent experience of Ocean Florida and the great service you've received from Darren. I'll be sure to pass along your lovely feedback to him, and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Karen was extremely helpful
Karen was extremely helpful, knowledgeable and went above and beyond to help me sort out car hire for our upcoming holiday in Florida. Karen kept me up to date every step of the way. Karen is a real asset to your company and I would not hesitate to recommend Karen or your company due to the fabulous service! My daughter is getting married while we are on holiday so having Karen on board helping me was totally stress free. Thank you Karen so much & will I definitely be booking again!
March 26, 2026
Unprompted review
Reply from Ocean Florida
Good morning Julie, thank you for taking the time to share how impressed you've been with the great service you've received from Karen recently. I'm so thrilled to hear that her help has been invaluable at a particularly high stress time. I'll be sure to pass along your lovely words to her, and from the whole Ocean Florida team, congratulation to your daughter and her partner on their upcoming celebrations! Many thanks - Zara OF
Amazing from beginning to end started…
Amazing from beginning to end started with Dan to get my booking complete . I then got the horrible news I had breast cancer and amazing Karen helped me with my booking . It was going to be changed however I was given permission to fly . Karen was so useful and tried her best to help me. Thank you so much would definitely use this company again .
March 26, 2026
Unprompted review
Reply from Ocean Florida
Hi Pauline, firstly let me share our sincere sadness on learning of your health news. From the whole Ocean Florida team, we wish you a full and speedy recovery, and we're pleased that the team have been of great assistance during this very uncertain time. I'll be sure to pass along your very kind feedback to both Dan and Karen, and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Booking for Florida holiday
We have not yet travelled but have booked via Ocean Florida. Due to specific requirements we have been supported by many staff but special customer service Lindsay Brumby in relation to accessibility requirements. I couldn't feel more supported with the planning and booking of our holiday and assurance when I have more needed calming down with worries and more questions.
Hoping the holiday lives up to these expectations now.
March 23, 2026
Unprompted review
Reply from Ocean Florida
Good morning Bridget, thank you for taking the time to share how impressed you've been with the great, personalised service you've received from Lindsey. Enjoy the countdown to your holiday, and if there is anything at all we can assist with, please don't hesitate to get in touch, and we'll be more than happy to help. Many thanks - Zara OF
Excellent service
Everyone we dealt with couldn’t have been more helpful. The whole process was very smooth and easy to navigate all our booking information.
March 1, 2026
Unprompted review
Reply from Ocean Florida
Hi Aimee, thank you for sharing your thoughts on your Ocean Florida experience, we really appreciate your kind feedback. Many thanks - Zara OF
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