Ocl Solicitors Reviews 

1,602
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 660 reviews, reviewers overwhelmingly had a great experience with this company, consistently showing exceptional overall support and guidance. Customers frequently praise the staff and solicitors for being extremely professional, courteous, supportive, and efficient when handling personal injury claims from start to finish. Consumers really appreciate how clearly complex legal procedures are explained, which helps reduce anxiety and makes stressful situations easier to navigate. Some reviewers were not happy with the lengthy delays throughout the process and the constant need to chase teams for updates. Others also experienced frustrating communication breakdowns and prolonged waiting times before their accident claims finally reached a proper resolution.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and compassion... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that the team is... See more

Claim

People report positive experiences with claim management, highlighting professional support and efficient... See more

Service

Reviewers mention positive feedback about service, highlighting an overall friendly, efficient, and painless... See more

Response time

Customers had positive experiences with response_time, frequently noting that queries and emails were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was kept informed on all the steps along the way and was treated with courtesy and respect when I contacted OCL. I knew Sophie or another member of staff would get back to me with any answers quickl... See more

Rated 5 out of 5 stars

I have recently contacted OCL Solicitors to handle a personal injury claim on my behalf. My case has been handled by Jack Wroe, Trainee Solicitor, and I would like to thank him for his professional... See more

Rated 5 out of 5 stars

OCL Solicitors have been really helpful throughout my long and difficult case. Kelly Homar, Karolina Bem and their team have kept me informed of everything that is going on. They have reassured m... See more

Rated 5 out of 5 stars

Daniel had taken on my case after his colleagues had done the initial work. He has acted in a professional and courteous manner and has overseen my case to a satisfactory end. He has kept me updated t... See more


Company details

  1. Personal Injury Attorney

Written by the company

OCL Solicitors have helped over 18,500 people like you receive £24,000,000 in compensation after being involved in a road traffic accident that was not their fault. All of our teams are trained to the highest of standards and this enables them to offer you the best advice whilst maintaining exceptional customer service. We deal with a wide variety of cases ranging from minor injuries to those more unfortunate catastrophic injuries. To enable us to provide the best possible care for you we have access to a Tier 1 medical agency who works with an extensive panel of medical experts that will help rehabilitate your injuries. All of this is arranged and dealt with by our professional file handlers who will make the whole process as simple and straightforward as possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,602)

650 reviews in the last 12 months

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Rated 2 out of 5 stars

I found my experience with the Solictors very stressful…

I found my experience with the Solicitors very stressful. I had repeated telephone conversations and emails about the same information that I had already provided. I had letters from One Call saying as I had no contact with the solicitors that I would potentially be charged £9k for the non fault claim. At this point I had been liaising with them for a number of weeks. It was a very disappointing service that I would not want to repeat.

July 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service

From the outset my claim was dealt with very efficiently. All communications were friendly and informative. I was fully appraised of progress. This really helped when (due to a family medical issue) we were under a lot of stress. The claim was settled in full to my benefit. Thank you.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant communication

Laura is excellent! Every step of the way is clearly explained, and query or question ignored.
Have had a really positive experience with all the team I’ve encountered.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Car accident

George explained everything to me in a polite easy way and told me what choices i had and gave me time to think about it and make my own decision

July 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Only gave it a one star because there wasn't an option for zero…

Only gave it a one star because there was no option for a zero. My non-fault accident took over a year to resolve, during which time I have felt traumatised and made to feel as if I were somehow at fault. The whole process using seemingly interrelated companies between the repairs, car hire and solicitor (or it seems that way) is flawed and delayed and appears from the outside that everyone takes a cut at the expense of the innocent victim. Never again.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great solicitors

Great solicitors. Definitely recommend. Kelsey has been exceptional helpful, very kind and friendly. She has kept me informed every step of the way and always ensured if I have any questions that she is always available to help where she can. Overall great service.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Our accident compensation case

Our accident compensation case is in its third year, OCL have been fantastic throughout, Nicola, Rebecca and Karolina continue to give us the best possible assistance, they are so understanding of our situation and while being truly professional still have that personal touch, we honestly can’t thank them enough, we had a choice of companies to use for our claim but we are both so glad we chose OCL.

June 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Car accident claim

I have had a very positive experience with OCL solicitors following a car accident. My contact at OCL has been Lucia Raffo and she has kept me up to date on progress and answered any questions I had in a timely and professional manner. When there was the possibility of a court case she was very reassuring, though I’m pleased to say that the matter has been settled prior to this.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

OCL Review

Worked with Rob Frost at OCL, communication was excellent and I am happy with the conclusion of my claim. I would definitely work with OCL again

June 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Customer service

Communication and a regular update to my incident was brilliant 👏. A big thanks to Karli and her colleagues for a first class service, hence the reason I have renewed my policy with you

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

OCL did a great job

OCL did a great job. Picking up our traffic accident case and taking it all the way to court against a non communicative bus company. They kept us well informed over the 18 month period it took to get in front of judge, and the representation on the day was great, we won the case . Thank you to all the staff involved.

June 10, 2026
Unprompted review

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