Ocl Solicitors Reviews 

1,604
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 660 reviews, reviewers overwhelmingly had a great experience with this company, consistently showing exceptional overall support and guidance. Customers frequently praise the staff and solicitors for being extremely professional, courteous, supportive, and efficient when handling personal injury claims from start to finish. Consumers really appreciate how clearly complex legal procedures are explained, which helps reduce anxiety and makes stressful situations easier to navigate. Some reviewers were not happy with the lengthy delays throughout the process and the constant need to chase teams for updates. Others also experienced frustrating communication breakdowns and prolonged waiting times before their accident claims finally reached a proper resolution.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and compassion... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that the team is... See more

Claim

People report positive experiences with claim management, highlighting professional support and efficient... See more

Service

Reviewers mention positive feedback about service, highlighting an overall friendly, efficient, and painless... See more

Response time

Customers had positive experiences with response_time, frequently noting that queries and emails were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was kept informed on all the steps along the way and was treated with courtesy and respect when I contacted OCL. I knew Sophie or another member of staff would get back to me with any answers quickl... See more

Rated 5 out of 5 stars

I have recently contacted OCL Solicitors to handle a personal injury claim on my behalf. My case has been handled by Jack Wroe, Trainee Solicitor, and I would like to thank him for his professional... See more

Rated 5 out of 5 stars

OCL Solicitors have been really helpful throughout my long and difficult case. Kelly Homar, Karolina Bem and their team have kept me informed of everything that is going on. They have reassured m... See more

Rated 5 out of 5 stars

Daniel had taken on my case after his colleagues had done the initial work. He has acted in a professional and courteous manner and has overseen my case to a satisfactory end. He has kept me updated t... See more


Company details

  1. Personal Injury Attorney

Written by the company

OCL Solicitors have helped over 18,500 people like you receive £24,000,000 in compensation after being involved in a road traffic accident that was not their fault. All of our teams are trained to the highest of standards and this enables them to offer you the best advice whilst maintaining exceptional customer service. We deal with a wide variety of cases ranging from minor injuries to those more unfortunate catastrophic injuries. To enable us to provide the best possible care for you we have access to a Tier 1 medical agency who works with an extensive panel of medical experts that will help rehabilitate your injuries. All of this is arranged and dealt with by our professional file handlers who will make the whole process as simple and straightforward as possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,604)

651 reviews in the last 12 months

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Rated 5 out of 5 stars

OCL did a great job

OCL did a great job. Picking up our traffic accident case and taking it all the way to court against a non communicative bus company. They kept us well informed over the 18 month period it took to get in front of judge, and the representation on the day was great, we won the case . Thank you to all the staff involved.

June 10, 2026
Unprompted review
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Rated 5 out of 5 stars

First class service

The assistance I received from Sophie was outstanding. She was professional, supportive and above also else empathetic. She gave me the best guidance was completely impartial and let me make the right decision for me. Sophie is a credit to OCL and I thank her for all she has done to help

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional.
Explained to me in laymans language what was happening.
Kept me informed at each step of the procedure.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Promt, polite, professional

Hiba Ahmed of OCL solicitors dealt with my case and was very professional, I never had to chase she always got back to me promptly, she listened to my concerns and represented me very well indeed, I would certainly recommend OCL solicitors after my experience with Hiba. Many thanks

June 19, 2026
Unprompted review
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Rated 4 out of 5 stars

OCL Settled My Case

David Vaughan at OCL handled my case.
David was great when he communicated with me however, I would say I was not updated as much as I had hoped.
I also found the process took a long while, accident on 15th December 2024, settled in May 2026. That may be a personal view as I have never claimed personal injury before, however see other reviews on here that have settled within a few weeks/months of an incident taking place
However, I have settled, David helped get that settlement through, and the timing delay could simply be the processes involved as I am not a solicitor so do not know the detail.
Would I use OCL again, yes I would, and this time I would be a bit more "eyes open" in regard to the process.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Case settled in my favor.

My RTA claim was handled by Daniel Shepherd, who's tenacity and experience meant my claim was settled in my favor.
This is the second time I have used OCL Solicitors, the first case was also successful.

June 9, 2026
Unprompted review
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Rated 5 out of 5 stars

I found the team to be extremely…

I found the team to be extremely informative throughout the process, always providing clear updates and guidance. Their responses were consistently quick, which made everything much easier to manage. Most importantly, it genuinely felt like they had my best interests at heart from start to finish. Highly recommended.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Professional service

My telephone conversations and emails -- initially with Fiona Grisdale, subsequently with Konna Turner -- were all handled professionally, courteously and patiently. I was reassured and informed. All my questions were answered fully.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Total satisfaction in a quality service

This service with OCL solicitors was 1st class and very professional and efficient from start to finish and Isobel and Leah kept me in the loop with detailed emails informing me with the relevant details.
I have total confidence in them and highly recommend their services.

June 17, 2026
Unprompted review
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Rated 4 out of 5 stars

I was kept informed throughout by the…

I was kept informed throughout by the staff at OCL and people were always helpful and understanding when I called the office.
The only reason I did not mark as a 5 was because I found it stressful that the other insurers dragged it out to nearly a year and the thought of going into a court. However very happy they finally agreed out of court.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

I was kept informed and reassured…

I was kept informed and reassured throughout the lengthy process of a no fault procedure which was being contested. Everything was explained and I felt comfortable with all who dealt with me.

June 17, 2026
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Rated 5 out of 5 stars

i spoke to lady called evelyn and it…

i spoke to lady called evelyn and it felt very much more understanding easy to speak to, and most of all human, evelyn asked questions which was simple and the tone of her voice was caring and understanding to the situation. so the experiance was very pleasent.
kind regards and thank you Ocl solicitors.

June 15, 2026
Unprompted review

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