Octopus Electric Vehicles Reviews 5,332

Overall just a great experience. People available on the phone every step of the way through to the aftercare once the car was recieved.

The service and support offered from Jack @ Octopus EV's, from placing the order for my approved used e-208 through to post delivery check in, has been amazing. He has always been quick to answer any questions and did a great job of keeping me informed of progress.

The process as a whole using Octopus EV has been effortless.

Bash was great to deal with throughout the process. He was responsive, clear, and really helpful in talking through the options and quickly sorting any changes I needed. The whole experience felt straightforward and well managed — I’d happily recommend him and Octopus Electric Vehicles to others.

Great support and updates through the process

Terrible customer service i ordered a charging point installation for my vehicle paid £974.00 and didn't receive any email or acknowledgement of payment, when I rang up to find out why and what was happening next I received zero help . They just kept passing me to different people and telling me to ring a certain number but this number was the actual number I was on . 2 days on and I still haven't received any contact and or email so haven't a clue what is going on with my order . Never had to write a bad review before but these are hands down the worst customer service ive dealt with

Jack from the EV dept. was very fast in responding to my issue and solved my problem in no time.

Excellent communication, everyone I've spoken to seems genuinely interested in giving a great service, and the car is great!

I have been very happy with Octopus EV from the start, since choosing a vehicle and having it delivered I have had a very positive experience. I have had to use customer service for the first time due to an issue with the vehicle, the help and support I have received from Barbara has been second to none. Always with prompt and friendly communication Barbara sorted my issue enabling me to get back on the road swiftly. Thank you!

Sophie was polite and every helpful every step of the way, very quick to respond to you when you email and was a pleasure to work with to get my new EV. hopefully she's still going to be there when I need to get my next one.

Great experience with OEV so far. Nicole has been extremely helpful. Received the car yesterday promptly with no issues. Thanks!

Fast delivery and EV charger installation. Great customer service from Jack who kept me informed throughout the process.

Highly recommend Octopus.

Olivier was very helpful and knowledgeable . He made himself available for calls and ensured the whole process was painless:- he helped inform my choice of which specific EV to lease, saw me through the order process and beyond (i.e help with arranging EV charger). Thank you Olivier

I had a really pleasant call with Nathan from Octopus EV. He was incredibly helpful, patient, and took the time to explain everything clearly, which I really appreciated.
He also followed up with a detailed email summarising our conversation, which gave me great reassurance and confidence in the support I was receiving.
Thank you so much, Nathan — your help meant a lot.

I had a great experience dealing with Emma. She was incredibly helpful from start to finish and went above and beyond to sort out an issue for us quickly and efficiently. Communication was clear throughout, and nothing felt like too much trouble for her.

It’s refreshing to deal with someone who genuinely cares about getting things resolved properly.

Thanks again, Emma your support was really appreciated!

Really easy with Octopus and the dedicated EV team member how remains you main contact is great and really helpful answering any questions. Delivery was a bit of a mess up but this is an outside company and not Octopus

efficient
knowledgeable
courteous
Professional
quick delivery

Just leased a BYD car from Octopus and cannot fault the whole process from the first enquiry to the car delivery was seamless and so easy. Not only the car but the free fitting of the charger was done on time and to my requirements. Cannot find any faults whatsoever and would recommend this service to anyone considering an EV

Professional, helpful, polite never a chore to help you, more that happy with the electric supply and the EV charger
Customer service is the best

I was really excited to receive my lease car today after waiting since January, and overall the customer service leading up to delivery has been great. The car arrived about an hour later than the scheduled time, but I didn’t mind too much as I was happy to wait.

At first glance, everything looked perfect and I was genuinely pleased. However, once I got inside, I noticed bright blue stitching throughout the seats and interior. Unfortunately, this detail wasn’t mentioned in the description, nor was I informed beforehand.

Personally, I really dislike the colour blue, so this came as a disappointing surprise especially after such a long wait and the excitement leading up to delivery.

I wasn’t able to raise this immediately as the office is closed until Monday, but I’m hoping this can be addressed.

Seamless
A seamless process from start to finish .
I was able to order a secondhand vehicle . The paperwork was quick and easy to complete and communication was quick and helpful. Octopus offer a number of incentives , which was an additional bonus to an already cost effective decision .
The car , on delivery was excellent.
My allocated "relationship" manager was a lady called Holly . She was very responsive to emails ,super helpful and pleasant over the phone in explaining the various Apps and benefits .
Excellent customer service .