Octopus Electric Vehicles Reviews 5,332

Huge thanks to Korrell at Octopus and Charlie for their amazing help with my electric vehicle salary sacrifice. They were both incredibly patient, knowledgeable, and responsive, and genuinely went above and beyond to get everything sorted for me. What could have been a stressful process was made really straightforward thanks to their support. I couldn’t have done it without them — excellent service from start to finish. Highly recommend!

I have been dealing with a gentleman called Sakib. He has been really helpful and very efficient with my problem that I've had with my car. Fantastic customer service from him.
Thanks very much Sakib.

All staff were friendly and extremely helpful. Explained the process thoroughly and answered questions with great knowledge.

Overall experience of Octopus EV service has been good.

We sadly experienced several discrepancies and difficulties throughout the process of ordering our EV, including:

- Poor EV delivery and handover
- Agreed Octopus EV processes not carried out
- Overall communication from Octopus EV service was ‘clunky’

However, despite the above, Tobi supported us throughout the process to rectify discrepancies to improve our experience. Tobi also communicated key information regularly and followed up with us following delivery.

We absolutely love our EV and overall are to date satisfied with Octopus EV service input. My only feedback would be to improve on level of communication and ensure customers are signposted to frequently asked questions when discrepancies or difficulties arise with EV delivery, handover etc.

Tobi was very helpful after the order of my car was placed. The whole process was great and easy. Octopus were the cheapest option and I have had my energy supplied by them for over 5 years now so I already knew they had great customer service.

I would recommend to anyone that is looking to make the switch!

Great service. Especially Tobi. Always happy to help.

My main contact Daz has been absolutely amazing through the whole process. I would give 6 stars if it was possible!!

Excellent and prompt service from Harri and the team.
Answered all of my questions and nothing was too much trouble.
Would absolutely reccommend

Great engagement! Tanisha was patiently helping with choosing a car, then Constantine supported with additional queries & now Liza's helping with post-delivery queries including getting the app setup, Car arrived in record time, which was lovely & I'm very excited to drive my first EV!

Very smooth from start to finish

Wow what an unbeatable deal and service. Seb, Harry and all of the Octopus team who have guided us through our EV lease journey have been outstanding, patient and kind.
We are "Baby Boomers" who never thought we would go for an EV.
Octopus have offered a complete service from unbeatable lease deal to free charger fitting, new smart meters and outstanding energy tariffs but they have also guided us through every step and are still here to support us.
The car looks fantastic {Omoda 5} the charger super cool {Hypervolt} and with Seb, Harry and the Octopus team at the end of the phone or email to guide us we are set up.....100% recommend.

Amazing support from all team members! Great scheme, so glad we started it

My experience with Octopus Electric Vehicles has been nothing but exemplary/outstanding. Jack has been helpful in the extreme. Making the experience to-date nothing less than stellar. Thank you, Jack, for all that you have done thus far.

Endless troubles since I first ordered an EV last summer, now culminating in not being able to get a date for having a charger fitted

As a brief summary of our issues:
- ordered a car on salary sacrifice. The supposedly brand new vehicle was delivered filthy, with a scratched windscreen, dents and scratches on the boot and a door that wouldnt close. I refused delivery but the lease company lied about the issues claiming the windscreen was ‘glue’ (it was actually damage from someone using a metal scraper to remove a sticker) and everything else was fine. After multiple calls and emails and getting my company involved, it was finally escalated to a manager to sort months later.

- we then waited months for delivery of another new car, with the date constantly delayed. Eventually we cancelled this as a better deal came up

- signed up for a new car which’s arrived promptly and in good condition other than a scratch on the interior which we reported and general dirt on the inside where it had been driven, as well as not having much charge as the chargers the driver was allowed to use were apparently all broken. To be fair, octopus issued some public charge credit to cover this though neither they nor the lease company did anything about the dirt

- we then move onto a new problem - the charger install. This was ordered in January. Once the car is delivered Octopus then start looking into the logistics of the install, the first stage of which is to check with the national grid that your home is suitable for a charger. Quite why they can’t do this before you take deliver of a vehicle, I don’t know - I wouldn’t want an EV if I can’t charge it at home.

Anyway the process for this involves supplying pictures of your meter and fuse board and the national grid fuse. I lost count of how many pictures I’ve supplied and how long it took for octopus and the national grid to confirm it was ok, but after weeks and weeks of back and forth eventually the national grid decided they needed a new fuse. With that date confirmed I was able to book the charger install for the following week

- national grid attended and were all sorted in an hour or so, on time and really quick

- the next week the octopus engineer attended and we sorted where everything would go, how the cable would run, checked the earthing etc. all seems fine. Until he checked the meter. Which, it turns out, isn’t suitable for an EV charger. I had asked repeatedly if a smart meter was needed or if it could be done at the same time, but that could only happen if we switched to octopus as a supplier first and they are more expensive than our current tariff. It only works better if you have IOG, but you need a smart meter and charger for that to work so no benefit in switching first. Regardless, I was told the meter switch could be done at a later date.

They also had probably 20 pictures of my meter and hadn’t bothered to check if what we had was suitable.

The engineer left, unable to complete the work, and I have contacted them to ask to rearrange the install but they are now ignoring my messages. I’ve requested that they come back the day we are getting our supplier to fit a smart meter, but no response.

As things stand we are looking at over three months for a charger install from the date of order. They advertise an average wait time of 6 weeks

Despite their adverts online and on the radio etc advertising their Amazon customer service, I’ve had nothing but trouble getting anything sorted. Admittedly they are polite and friendly, but that hasn’t helped solve any of my issues.

I wouldn’t recommend them to anyone

Car arrived in good time, in great condition with a very easy handover.

I had some initial nerves during the process, but now that everything is finalised including our private plate transfer I am really pleased with the overall service from Octopus Electric Vehicles.

The Standout: Speed & Delivery
The real highlight of the experience was the delivery. While the online tracker estimated a two-month wait, the car actually arrived within two weeks. Getting the car six weeks early was a fantastic surprise. The car itself is lovely, and the team followed up with a personal phone call shortly after delivery to ensure we were happy, which was a great touch.

The Resolution: Private Plate Assignment
We did encounter a bit of a bottleneck regarding the private registration plate assignment. It took a little longer than expected due to a backlog, which was a bit stressful with a holiday fast approaching. However, I’m pleased to say the team has now successfully completed the transfer.

While the admin side took a moment to catch up with the lightning-fast delivery of the car, the end result is exactly what we wanted. We can now head off on our travels with the insurance updated and the car looking exactly how we intended!

Pros:
• Incredible Turnaround: Car arrived 6 weeks ahead of schedule.
• Great Communication: Kept well-informed during the delivery phase with a lovely follow-up.
• Resolution: Private plate transfer is now complete and ready for our trip.
Cons:
• Initial application and plate admin took a little longer than the instantaneous DVLA speed we were used to, but the team got it over the line in the end.

Final Verdict: A sleek car and a proactive team. Now that the paperwork is settled, I’m a very happy customer!

Finn was great to deal with, he kept me fully up to date on what and when to expect delivery of our Approved Used car. He also made sure to follow up with me after the car was delivered and has informed me I can contact him again if I have further questions

Amazing service from start to finish. Ben helped me select a car suited to my needs and what I could afford, Kiki was fantastic at helping with all my queries along the way, the lady (sorry I didn't get the name) at the car garage was brilliant at processing my order and finally the delivery man was really friendly and helpful. Overall, super speedy process and very helpful service. I can't thank you all enough!

Good Communication form Octopus and Antionio - not great form original dealers and had delays orders Oct 25 - received 31st March - 2 months after originally planned