Many years ago, I was a member of OCU, but later I had to cancel my membership. Recently, I saw a membership offer and signed up again. It was only for a couple of months, but... the experience cou... See more
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I contacted OCU to set a claim from Iberia Airlines to compensate for a very late flight and in less than a month they obtained the compensation
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This company tries to make money from consumers who have problems with companies. Instead of advising the consumer to resolve the dispute with the company, they turn it into a public fight to harm the... See more
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A simple case of a registered letter being lost became a nightmare when Correos didn’t issue the compensation I had paid for using this service. Thanks to OCU legal team they have finally... See more
Company details
Written by the company
La Organización de Consumidores y Usuarios es una organización sin ánimo de lucro y una asociación privada española, totalmente independiente, creada en 1975 con el objetivo de defender los derechos de los consumidores.
Contact info
Calle de Albarracín 21, 28037 Madrid, 28037, Madrid, Spain
- 913 00 91 51
- www.ocu.org
3.9
Great
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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DON´T HEISTATE
Many years ago, I was a member of OCU, but later I had to cancel my membership. Recently, I saw a membership offer and signed up again. It was only for a couple of months, but... the experience couldn’t have been more positive!!! The organisation’s legal department opened a case regarding an abuse of power by an electricity supplier (NEXUS Energía) that I sued, and they won! I’d really love to stay with them and keep my subscription, but sadly I’ve had to cancel it again.
Consumer: if you can afford to have OCU on your side, my advice is: don’t hesitate!
March 20, 2026
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Thank you, Julia. Comments like yours are very valuable to us. They help us keep improving and providing the best possible service to our members.
CLAIM FROM IBERIA AIRLINES
I contacted OCU to set a claim from Iberia Airlines to compensate for a very late flight and in less than a month they obtained the compensation
February 20, 2026
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Thank you very much for sharing your experience. The satisfaction of our members is our top priority. We hope to be able to help you whenever you need it. Best regards!
I was able to get my money back
I was able to get my money back, it was a nightmare, the company just ignored all my complaints and working with the OCU in just a few days I got it.
Thank you very much.
January 23, 2026
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Thank you very much for your review! We’re glad to hear that your experience was positive. We’re here to help you. Best regards!
Great intervention of OCU
I would like to thank OCU for their professional and effective support in resolving a serious issue with a courier company.
My package was lost by SEUR, and after weeks of uncertainty, OCU handled my claim in a clear, structured, and firm manner. Thanks to their intervention, the company finally acknowledged responsibility and processed the case through their indemnification department.
OCU kept me informed throughout the process and provided clear guidance at every step. Their support made a real difference and saved me a great deal of time and stress.
I highly recommend OCU to anyone who needs strong and reliable consumer protection.
January 9, 2026
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Thank you very much for your review! We’re glad to hear that your experience was positive. We’re here to help you. Best regards!
Resolutiva la Organización defendiedo…
Resolutiva la Organización defendiendo personas usuarias y consumidoras, mucho ánimo!
December 30, 2025
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Nos encanta leer comentarios como el tuyo, estamos aquí para ayudarte ¡Un saludo!
We had a problem with an internet shope
We had a problem with an internet shope, helped by OCU we have recevered the money we claim
December 17, 2025
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Muchas gracias por tu valoración, nos alegra que compartas tu experiencia. ¡Un saludo!
OCU works!!
Without OCU I would not have been able to get my money back. I had tried for MONTHS and spent sooo many hours and OCU ended up getting me what I was entitled to. Sooo incredibly grateful.
December 18, 2025
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Muchas gracias por valorarnos. Esperamos poder ayudarte siempre que lo necesites. ¡Un saludo!
Totally useless
I was their member for couple of years. They haven't solved not even one case in my favor. I had to write emails to reclaim the refund, and do everything myself. They just forwarded emails between me and the companies. They didn't protected my rights nor fight the company. Totally useless. I regret money spent on their services because they provided nothing valuable.
The saddest thing is that they claim that they did everything correctly and are not capable for understanding their inefficiency and lack of expertise.
September 25, 2025
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Lamentamos leer tu reseña, indicarte que hemos revisado tu caso y al respecto te informamos que las gestiones se han realizado de manera correcta, siguiendo el procedimiento y trámites establecidos antes de iniciar una vía judicial, lamentamos no haber superado tus expectativas, no obstante, quedamos a tu disposición para atender cualquier aclaración que necesites en este o cualquier otro asunto, !Un saludo!
Registrarse con un NIE + documento de…
Registrarse con un NIE + documento de identidad de la UE con su foto NO es posible!
September 22, 2025
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Al respecto le informamos que en esta página se valoran los servicios de OCU, somos una asociación de consumidores privada, financiada con las cuotas de nuestros socios, a quienes ofrecemos la mejor información y asesoramiento, le facilitamos nuestro teléfono de atención al socio 91 300 91 51 de 9h-18h, para que si así lo desea pueda contactar con nosotros. Quedamos a su disposición. ¡Un saludo!
The incompetence of OCU
This company has done nothing and are continuing to charge me overdue fees despite my numerous requests to cancel my membership. DO NOT HIRE THESE PEOPLE.
February 5, 2025
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Lamentamos leer tu reseña, procedemos a revisar lo ocurrido y a realizar el correspondiente seguimiento, un saludo!
Driver almost ran over my daughter…
Driver almost ran over my daughter driving down a residential side road (20mph) around 50mph. Happened on 29/01/25 at 4.45hrs in SW14 area of London. The driver of the vehicle needs a seriously talking to as his driving was reckless and dangerous. If you have a blackbox fitted I suggest you download and review it!!
January 29, 2025
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Lamentamos leer su reseña, al respecto le informamos que somos una asociación de consumidores privada, totalmente independiente, creada en 1975 con el objetivo de defender los intereses de nuestros socios a quienes ofrecemos la mejor información y el asesoramiento que necesitan para ayudarles a tomar sus decisiones de consumo, no obstante quedamos a su disposición. ¡Un saludo!
Beware OCU's Empty Promises and Powerless Action
The Office of Consumer Affairs (OCU) provided a swift, yet ultimately disappointing experience. Initially, they were responsive and validating, eagerly processing all the documentation I provided. However, this initial enthusiasm masked a critical flaw: they lack the legal authority to compel companies to take action. This was revealed only after months of payments and a useless, duplicated letter. While they offer further legal help, it comes at a steep price, unlike their small monthly fee. Essentially, they profit from frustrated consumers, offering the illusion of action without the power to deliver. My negative experience, sadly, isn't unique, suggesting a pattern of ineffectiveness and misleading practices.
January 16, 2025
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Lamentamos leer su reseña, al respecto le informamos que somos una asociación de consumidores privada, totalmente independiente, creada en 1975 con el objetivo de defender los intereses de nuestros socios, a quienes ofrecemos la mejor información y el asesoramiento que necesitan para ayudarles a tomar sus decisiones de consumo. No disponemos de datos de contacto para poder revisar lo ocurrido. Esperamos poder ayudarle, quedamos a su disposición. ¡Un saludo!
I have read that OCU receives…
I have read that OCU receives commissions from private companies in exchange for attracting customers.
November 12, 2024
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Lamentamos mucho leer su reseña, lamentablemente no disponemos de datos de contacto para responder de manera personalizada, a continuación informamos sobre nuestros acuerdos o Ventajas Negociadas:
OCU, según establece la ley, no percibe ayudas económicas o financieras de las empresas o grupos de empresas que suministran bienes o servicios a los consumidores o usuarios y tampoco realiza comunicación comercial de bienes y servicios. Sin embargo, la ley le permite firmar acuerdos con empresas siempre que se cumplan las siguientes condiciones:
a) Tener como finalidad exclusiva el desarrollo de proyectos específicos de información, formación y defensa de los consumidores y usuarios, mejorando su posición en el mercado.
b) Respetar los principios de independencia y transparencia.
c) Consistir en la realización de actuaciones, trabajos, estudios o publicaciones de interés general para los consumidores y usuarios.
d) Estar depositados en la AECOSAN y en la Secretaría del Consejo de Consumidores y Usuarios.
Según lo anterior, OCU negocia acuerdos con empresas con condiciones ventajosas para sus socios que mejoran su posición como consumidores en el mercado en cuanto a precios y/o calidad de determinados bienes y servicios suministrados por las empresas. Todo ello se realiza en las condiciones de transparencia que exige la ley, sin que ello merme la independencia de la asociación, y queda recogido en los acuerdos de colaboración que OCU Ediciones realiza al amparo de la ley. Puede consultar nuestras condiciones y nuestro compromiso con la transparencia en ocu.org/info/transparencia.
Manifestamos que nos sentimos orgullosos de ser una organización de consumidores moderna, que busca mejorar la posición en el mercado de uno de los agentes de este, el consumidor. Las organizaciones europeas trabajan de esta manera, intentado mejorar la vida de los consumidores con hechos, más allá de dar opiniones o posicionamientos sobre asuntos de actualidad, actividad esencial e importante pero que no debe ser la única, bajo nuestro punto de vista, si se quiere realmente ser útil al consumidor. Quedamos a tu disposición. ¡Un saludo!
No apparent service, except requesting payment for membership
First contact was to ask advice in accordance with OCU's ADVERTISED FREE SERVICE. Their response was "we don't have a free service, you must pay".
I paid the subscription and again requested assistance, 23 September 2024, 26 September 2024 & 4 October 2024. They sent confirmation receipt emails saying they would contact.
I never heard anything else from them and my communications are not even recorded in my account profile. 6134804-39
October 14, 2024
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Estimada Michaela, lamentamos mucho leer su reseña y no haber cumplido con sus expectativas, procedemos a revisar lo ocurrido y a realizar el correspondiente seguimiento, un saludo!
This company tries to make money from…
This company tries to make money from consumers who have problems with companies. Instead of advising the consumer to resolve the dispute with the company, they turn it into a public fight to harm the company. Even if consumers proclaim demonstrable lies, OCU will simply leave the complaint publicly online. This is a very shady company. Stay far away from it.
October 3, 2024
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Lamentamos leer su reseña, al respecto le informamos que somos una asociación de consumidores privada, totalmente independiente, creada en 1975 con el objetivo de defender los intereses de nuestros socios, a quienes ofrecemos la mejor información y el asesoramiento que necesitan para ayudarles a tomar sus decisiones de consumo. Quedamos a su disposición. ¡Un saludo!
Devolución importe equipo Securitas Direct
Ante un abuso por parte de Securitas Direct, recurrí a la OCU para realizar una mediación que finalmente resulto satisfactoria, con la devolución del cobro del equipo de alarma por importe superior a 500€.
September 18, 2024
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Estimado Francisco ¡Muchas gracias por tu reseña! Nos alegra saber que tu experiencia fue positiva, Estamos aquí para ayudarte.¡Un saludo!
Por fin se resolvió el actual litigio…
Por fin se resolvió el actual litigio con Vodafone sobre facturas de servicios no contratados.
August 29, 2024
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Estimado Ernesto, nos alegra conocer tu satisfacción con el servicio y que hayamos podido ayudarte, Un saludo!
Resolución totalmente satisfactoria-Facturación Luz-
Resolución totalmente satisfactoria sobre facturación con empresa de suministro de luz.
August 7, 2024
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Nos encanta leer comentarios como el tuyo, estamos aquí para ayudarte ¡Un saludo!
Really helpful !!!!
Información transmitida por OCU muy interesante sobre tema laborales.
June 21, 2024
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Nos encanta leer comentarios como el tuyo, estamos aquí para ayudarte ¡Un saludo!
Rude and unprofessional
I see from the fact that half of the reviews are 1 star that I am not alone in the appalling treatment I have received from this organisation. Not only did they not help me, they made the problem worse and then sent me emails with insults when I asked them for clarification. I am seriously upset by my experience with these people.
June 19, 2024
Unprompted review
Reply from OCU-Organización de Consumidores y Usuarios
Buenos días, hemos solicitado a través de Trustpilot tus datos de contacto.Una vez nos des respuesta procederemos a revisar lo ocurrido para poder darte una solución, un saludo!
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