Oddbox Reviews 

20,529
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,586 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and freshness of the produce, often noting it tastes better than supermarket alternatives and stays fresh for a long time. Many appreciate the reliable and quiet delivery service, with boxes arriving safely and on time. People also value the diverse range of products, the ability to customize their boxes, and the positive impact of reducing food waste. However, some customers also noted concerns regarding product quality, with a few receiving produce that was rotten, inedible, or quickly spoiled. Additionally, some people experienced issues with delivery, including boxes not arriving or being left at incorrect locations.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the freshness, quality, and variety of the... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality,... See more

Delivery service

People report positive experiences with delivery service, noting that deliveries are prompt, on time, and... See more

Value for money

Reviewers mention positive feedback about value for money, with many customers finding the boxes to be good... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent and one of the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Regardless of the time we have received our oddbox every fortnight on a Sunday evening. The produce are so fresh it’s as though I’ve just picked them myself. The smell when I open the box is so refres... See more

Rated 5 out of 5 stars

We were fed up with sub standard & frankly poor veg availability in supermarkets! Tripped over OddBox & thought we’d give it a go! Having been forced into early retirement due to illness & a 7 mon... See more

Rated 5 out of 5 stars

I love knowing that I am saving fruit and veg where there is nothing wrong with it. I grow my own so I like supporting others that do too and it gives me an opportunity to try something new and reali... See more

Rated 5 out of 5 stars

Really enjoying receiving our box of fruit and vegetables each week especially knowing we are helping to rescue good produce grown by hard working farmers. Lovely variety and quality. Would highly r... See more


Company details

  1. Online Food Ordering Service

Written by the company

As much as 2.5 billion tonnes of food are wasted globally every year – which plays a big part in the climate crisis. We’re on a mission to change that, with rescued fruit and veg from hard-working growers as well as plastic-free ingredients and brands that do good for the planet. With fruit, veg and more delivered right to your door, we’re working towards a fairer food system – one where growers are supported and paid fairly, where produce doesn’t have to look ‘perfect’ and, most importantly, a food system where we never waste taste. No more unnecessary air miles or plastic – just delicious food that fights waste with every box.

Good food doing good

Written by the company

You pick your box. We speak to growers.
From surplus spuds to dinky apples, we find out what’s at risk of being wasted. Pick what's in your box each week, add juicy last-minute rescues and shop The Market by Oddbox for staples, refillables and rescued products, delivered alongside your fruit and veg.

Contact info

Join the mission

Fight waste with a delivery of deliciously odd fruit, veg & more.

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(20,529)

1,572 reviews in the last 12 months

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Rated 2 out of 5 stars

Terrible delivery experience

I‘m so sad that my experience with Oddbox was not great and I have to say it’s all due to their delivery company they‘re working with.

They kept sending my parcel to the wrong address and leaving it over night out in the street, which meant obviously by the time I woke up, someone had stolen the box. I really wanted to give it a shot cause I love what oddbox stands for. I‘ve sent them pictures where to drop it, showed them on the map where they actually had to go as they were clearly sending it to the wrong address , I even gave them a 3 word code that is meant to show them where exactly to drop the parcel off. The delivery company ignored all of my info and just kept dropping it at the wrong address, which was across the traintracks (so clearly a different address). The fact they also deliver over night means that you might not know about your parcel for hours. I also have to say I never had an issues in this regard with any other company in the over 2 years I‘ve been living at my current address.

The customer service team tried to help and was very kind, they offered discount codes and so on. Sadly they don’t help me much if I never receive my parcel. I wish I could give this a better rating, but their delivery system just sadly makes it impossible.
I tried 3 times, adding more info as to where to drop the parcel off every time, with no success. My 2 last parcels got stolen. The one I was able to retrieve was good quantity and great quality. If they find a properly working delivery company, they would definitely be worth a shot!

July 23, 2026
Unprompted review
Oddbox logo

Reply from Oddbox

Hi Linda,

Thank you for taking the time to leave this review. We are so sad to hear that you had such a frustrating delivery experience, especially after giving us a try three times and adding so much extra detail to help your driver.

We are glad to hear you loved what Oddbox stands for and enjoyed the produce you were able to retrieve, but it is deeply disappointing that our delivery partner repeatedly failed to follow your instructions. Leaving boxes in an unsecure spot across the tracks where they were stolen is completely unacceptable and falls far short of the service we aim to provide.

We deliver overnight to keep our carbon footprint to a minimum by avoiding daytime traffic, but your box should always be left in a safe, designated spot according to your instructions. We take issues like this very seriously and are constantly communicating with our delivery partners to investigate failures and ensure our overnight model works as it should.

We're pleased to hear that our Customer Happiness team was able to support you as best they could, but we also appreciate that discounts don't make up for not receiving your deliveries in the first place.

We're actively working with our delivery partner to improve the consistency and quality of our deliveries, including ensuring that drivers follow customer delivery instructions more carefully. Feedback like yours is invaluable in helping us identify where we're falling short and where improvements are needed.

Thank you again for taking the time to share your feedback.

Best wishes,
The Oddbox Team

Rated 5 out of 5 stars

No supermarket fruit and vegetables tastes this good or fresh.

Regardless of the time we have received our oddbox every fortnight on a Sunday evening. The produce are so fresh it’s as though I’ve just picked them myself. The smell when I open the box is so refreshing.. fresh!! The products are always great quality and taste wonderful whether it’s an apple or a carrot . I have stopped buying from supermarkets as nothing taste like my oddbox fruit and vegetables.

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Odd box , an amazing service

What an amazing service Odd box provides- the fruit and veg is awesome too- excellent quality, delivered on time and packed well. Customer service is second to none- a very personal and professional company- thank you; highly recommend them

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Love Oddbox

I have been a customer of Oddbox for a couple of years and find the boxes good value for money. It is good to know that I am buying fruit and veg that would otherwise be wasted. The quality is always good and I enjoy getting things that I wouldn't normally buy - though it is also good to be able to swap them if I want something else.

July 18, 2026
Unprompted review

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