Oddbox Reviews 

20,556
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,584 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and variety of produce, noting its freshness and how it encourages trying new foods. Many appreciate the reliable, efficient delivery service, good value for money, and the flexibility of swapping items, highlighting the positive impact of reducing food waste. However, some customers noted occasional product quality issues, with produce sometimes arriving off, mouldy, or rotten, leading to discards. Others felt the box quantity or weight was not always as expected. Some reviewers also experienced delivery problems, such as missed parcels or boxes left at incorrect locations.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the freshness, variety, and... See more

Quality

People report positive experiences with quality, often praising the freshness, taste, and longevity of the... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its reliability, punctuality,... See more

Value for money

Reviewers highlight positive aspects of value for money, with many stating that the quality outweighs the... See more

Service

Clients share positive opinions on service, consistently describing it as reliable, excellent, and amazing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most times fruit and veggies are good and very good quality ,but sometimes is disappointing because the produce is off or at the limit and the weight of the box is not as expected, even though when bu... See more

Rated 5 out of 5 stars

Just started using Oddbox because I love the company philosophy and its commitment to reducing waste. I also am impressed with the offer of an XS box. As a single person I cannot use many direct deliv... See more

Rated 5 out of 5 stars

Absolutely love Oddbox! The fact that I'm helping to prevent food waste is a real bonus. It's a great opportunity to try something different that I wouldn't necessarily pick. Saying that though, I l... See more

Rated 5 out of 5 stars

Oddbox provides a consistently good selection of veggies every two weeks for me. Fresh seasonal good quality items at a brilliant price. I love the recipes and suggestions in every box and I know it’s... See more


Company details

  1. Online Food Ordering Service

Written by the company

As much as 2.5 billion tonnes of food are wasted globally every year – which plays a big part in the climate crisis. We’re on a mission to change that, with rescued fruit and veg from hard-working growers as well as plastic-free ingredients and brands that do good for the planet. With fruit, veg and more delivered right to your door, we’re working towards a fairer food system – one where growers are supported and paid fairly, where produce doesn’t have to look ‘perfect’ and, most importantly, a food system where we never waste taste. No more unnecessary air miles or plastic – just delicious food that fights waste with every box.

Good food doing good

Written by the company

You pick your box. We speak to growers.
From surplus spuds to dinky apples, we find out what’s at risk of being wasted. Pick what's in your box each week, add juicy last-minute rescues and shop The Market by Oddbox for staples, refillables and rescued products, delivered alongside your fruit and veg.

Contact info

Join the mission

Fight waste with a delivery of deliciously odd fruit, veg & more.

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(20,556)

1,480 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service via email reply on several occasions,website quite easy to maneuver and love to get my fresh fruits and veggies on my doorstep!

July 23, 2026
Unprompted review
Rated 1 out of 5 stars

Box went to wrong location was open in…

Box went to wrong location was open in bin area. Oddbox emailed me with a map to show where it was saying if it was ok and not to far go and collect it. Someone kindly seen it and brought it to my house. I didn’t really feel good about it after that as it had been left on the floor with the bins!! The quality was not good mango was rotten and made everything sticky, carrots were split never again.

July 23, 2026
Unprompted review
Oddbox logo

Reply from Oddbox

Hi there Val,

Thank you for taking the time to share your feedback. We are so sorry to hear about your experience with your delivery and the condition of the produce in your box - this is certainly not the standard of service we aim to provide.

Your box should always be left in a safe, secure, and sheltered spot in line with your delivery instructions. We completely understand why this left a bad impression, and we apologise for any stress caused by asking you to retrieve it. Communication and feedback with our delivery partners is really important to us, and we will be sure to fully investigate what went wrong with your delivery.

We are also deeply sorry about the quality issues you experienced with the rotten mango and split carrots. While our rescued fruit and veg may be surplus or have a few quirks, it should always arrive fresh, clean, and delicious. We never want you to be left out of pocket for items that aren't up to standard.

To help us put things right, compensate you fully for the damaged produce, and ensure your delivery notes are properly updated, we have sent you an information request via Trustpilot so we can get in touch directly. We would love the opportunity to turn this experience around for you.

All the best,
The Oddbox Team

Rated 5 out of 5 stars

I love Oddbox

I love Oddbox. The range and quality of fruit and veg and other products is great. The portions are always generous and I love the top-up options.

July 23, 2026
Unprompted review
Rated 2 out of 5 stars

Terrible delivery experience

I‘m so sad that my experience with Oddbox was not great and I have to say it’s all due to their delivery company they‘re working with.

They kept sending my parcel to the wrong address and leaving it over night out in the street, which meant obviously by the time I woke up, someone had stolen the box. I really wanted to give it a shot cause I love what oddbox stands for. I‘ve sent them pictures where to drop it, showed them on the map where they actually had to go as they were clearly sending it to the wrong address , I even gave them a 3 word code that is meant to show them where exactly to drop the parcel off. The delivery company ignored all of my info and just kept dropping it at the wrong address, which was across the traintracks (so clearly a different address). The fact they also deliver over night means that you might not know about your parcel for hours. I also have to say I never had an issues in this regard with any other company in the over 2 years I‘ve been living at my current address.

The customer service team tried to help and was very kind, they offered discount codes and so on. Sadly they don’t help me much if I never receive my parcel. I wish I could give this a better rating, but their delivery system just sadly makes it impossible.
I tried 3 times, adding more info as to where to drop the parcel off every time, with no success. My 2 last parcels got stolen. The one I was able to retrieve was good quantity and great quality. If they find a properly working delivery company, they would definitely be worth a shot!

July 23, 2026
Unprompted review
Oddbox logo

Reply from Oddbox

Hi Linda,

Thank you for taking the time to leave this review. We are so sad to hear that you had such a frustrating delivery experience, especially after giving us a try three times and adding so much extra detail to help your driver.

We are glad to hear you loved what Oddbox stands for and enjoyed the produce you were able to retrieve, but it is deeply disappointing that our delivery partner repeatedly failed to follow your instructions. Leaving boxes in an unsecure spot across the tracks where they were stolen is completely unacceptable and falls far short of the service we aim to provide.

We deliver overnight to keep our carbon footprint to a minimum by avoiding daytime traffic, but your box should always be left in a safe, designated spot according to your instructions. We take issues like this very seriously and are constantly communicating with our delivery partners to investigate failures and ensure our overnight model works as it should.

We're pleased to hear that our Customer Happiness team was able to support you as best they could, but we also appreciate that discounts don't make up for not receiving your deliveries in the first place.

We're actively working with our delivery partner to improve the consistency and quality of our deliveries, including ensuring that drivers follow customer delivery instructions more carefully. Feedback like yours is invaluable in helping us identify where we're falling short and where improvements are needed.

Thank you again for taking the time to share your feedback.

Best wishes,
The Oddbox Team

Rated 5 out of 5 stars

No supermarket fruit and vegetables tastes this good or fresh.

Regardless of the time we have received our oddbox every fortnight on a Sunday evening. The produce are so fresh it’s as though I’ve just picked them myself. The smell when I open the box is so refreshing.. fresh!! The products are always great quality and taste wonderful whether it’s an apple or a carrot . I have stopped buying from supermarkets as nothing taste like my oddbox fruit and vegetables.

July 19, 2026
Unprompted review

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