ODT Solicitors Reviews 114

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professional, attentive staff who make processes smooth and stress-free. Many people highlight the quick response times and efficient handling of their cases, appreciating the clear and timely communication throughout. However, some customers were dissatisfied with the communication from specific individuals, noting a lack of responsiveness and effort. A few other people also felt that the complaints procedure was not followed as stated, with unacknowledged complaints within the promised timeframe.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent communication and speedy turnaround... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Based on these reviews

Rated 5 out of 5 stars

I employed the services of ODT Solicitors to process the financial paperwork outstanding from my Divorce. In particular Jazmin Greenfield who was always professional, always kept me up to date and dea... See more

Rated 5 out of 5 stars

I’ve worked with the team at ODT a few times now for both property purchases and sales, and every experience has been excellent. They’re friendly, attentive, and make the whole process smooth and stre... See more

Rated 5 out of 5 stars

Great to work with ODT, excellent service and kept us informed of all that was going on along the way. Would certainly recommend them and use them again. I received great updates from Aneliese and her... See more

Rated 5 out of 5 stars

Second time using ODT, and just as professional and hard working in the sale of our property as the previous time we used them. Happy to keep on recommending ODT, thank you Louise and Sophie for all y... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Family Law Attorney
  4. Lawyer
  5. Real Estate Attorney

Written by the company

ODT Solicitors is a highly successful law firm with offices in Brighton, Chichester, Haywards Heath and Hurstpierpoint. The firm aims to shed the clichéd image of firms of solicitors. We offer outstanding expertise and a dynamic, friendly and personal approach to all of our clients. Our firm is small enough to ensure that you can benefit personally from our one-to-one service on everyday matters, but is also experienced enough to deal with those larger problems that until now have been the domain of the larger firms. Since our formation in 1998 the firm has expanded year on year since, bringing in new partners and developing its reputation, particularly in the fields of Residential Conveyancing, Leasehold Enfranchisement (the process of buying your freehold and obtaining lease extensions), Commercial Property, Landlord & Tenant Law and Business Law, and Family Law. We are committed to providing our clients with expert legal advice and crucially to deliver such advice in a way that puts our clients’ interest at the forefront. Each department is Partner-led and our clients can expect to benefit from the experience and technical expertise that each department has developed. We aim to deal with our clients’ matters in an efficient and timely manner and to provide clear costs information throughout.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

114 reviews

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Replied to 25% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Professional throughout

Very well-managed processes and they were always ‘on top’ of the case, chasing the client for us at every opportunity. Also offered good advice. Would definitely recommend.

March 20, 2026
Rated 5 out of 5 stars

Superb service, expertise and kindness

Jenny who organised my lease extension was wonderful and guided me throughout the process patiently and kindly. She was extremely thorough in all of her searches, correspondences and ensured I got the best outcome with the best financial settlement. My schedule was considered when asking me to sign different documents and I was always given various options which helped as a busy mum and teacher. I appreciated her honesty and comparison with similar cases to help me navigate this novel lease extension process. This is the second time I have worked with ODT and could not recommend them more highly.

March 17, 2026
Rated 5 out of 5 stars

Good Communication

The staff at ODT Haywards Heath helped to ease the complexities of the administration surrounding our house move. Good communication and speedy turnaround helped guide us through the process.

March 13, 2026
Rated 5 out of 5 stars

ODT Conveyancing

Very quick turnaround times on work and any queries.
Matters were explained to me clearly and professionally which gave me a great deal of confidence in ODT. I found all members of the ODT team easy to work with.

February 27, 2026
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Rated 5 out of 5 stars

Excellent attention to detail

Excellent attention to detail, I have moved half a dozen times in my lifetime and was always irritated with the slow admin process on property transactions, but not with ODT. Put simply they are on it - they call you back, they respond on time, all very professional. And they have an office you can go to and be seen - that can be important. Overall, first class - thanks Louise and Sophie.

February 26, 2026
Rated 5 out of 5 stars

Any query

Any query, update was communicated promptly. Did not have to chase anything. Very pleasant experience.

February 24, 2026
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Rated 1 out of 5 stars

These solicitors do not care and do not respond.

We've been trying to liase with ODT Solicitors since November 2025. Unfortunately after the best part of 15 emails and 10+ phone calls, we've not had any response. We are particularly dissapointed with Paul, as are quite a few other reviews it would seem. Not that a poor review results in any change in Pauls lack of communication or effort. Appalling service from an organisation that should be holding themselves to a higher standard. Our complaint also wasn't acknowledged within the 5 working days their complaints procedure states they commit to. Avoid at all costs. Our only choice now is to raise our concerns with the Ombudsman.

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Overall good experience

The firm was responsive and handled matters in a timely matter. The team is friendly and easy to deal with. Legal issues seemed to go smoothly and we were kept updated on the progress being made.

January 30, 2026
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Rated 5 out of 5 stars

Exceptional service from Jenny Crocker

Jenny Crocker provided exceptional service to assist me in the renewal of a leasehold agreement. Jenny made the process feel seamless from start to finish and communicated regularly to keep me informed of all updates and relevant details, which was especially appreciated given I am located outside of the UK. Highly recommend.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient service

Sophie & Louise ar Haywards Heath office were efficient, professional and on top of their game. The response time was almost immediate which was great for those with a busy schedule. The process was clear and uncomplicated

September 19, 2025
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