Office Furniture Direct Reviews 

Clear and comprehensive description of product. User friendly website and buying process.

Extremely 'me' friendly website!
Easy to use. Extremely clear.
Great prices. Wide choice.

Jordan has been super responsive and super helpful with my office furniture order! Would highly recommend!

very helpful help line, got me sorted in an instant.

From the start the gas cylinder didn’t work, rung and replaced without any quibbles. Well done. Chair now working well.

Quick and easy to order on line. Just hope the delivery is as efficient.

Good value and spec so hoping its as good as it says. Will let you know.

Run smoothly.

Great, love the web

Avoid at all costs, delivered office desk with missing parts, and other parts damaged!! Absolute disgrace of a company. Charged back with our bank and reported to the FCA.

I have ordered an item that was advertised as available within a week. The company has delayed the delivery 3 times saying the item is on backorder. When they told me that delivery would not happen until the middle of January I have cancelled my order. They offered alternatives , however the specification of the alternatives offered were not even similar to the item originally ordered. Very bad customer service, not helpful at all.

I ordered Nautilus Troon Leather Executive chair fully assembled. Chair arrived without the arms attached. I was then sent the bolts to attach them but found that the reason for the arms not being attached was because they had tried to attach them incorrectly and the bolts were stuck inside them. I was told a fully assembled replacement chair would be delivered. First instruction was that I should dispose of the first chair! Second instruction was that I should return it in the box the second one was due to arrive in. That made sense although manhandling chairs into a box nearly as big as I am is not easy. Second chair arrived on a pallet which is so heavy I can’t move it. Chair was wrapped in plastic. No box! This chair was in two halves. Impossible for me to connect it. I am now waiting to learn “my options” and have not been given any date when I can expect to hear from them despite following this up on several occasions. I know have 2 incomplete chairs cluttering up my work area plus a huge pallet cluttering up my garden. They have my money and I have completely useless chairs.

Ordered an item in the wrong colour. I noticed upon opening the box. Contacted them immediately to request a return. They requested £30+ return fee for an item that cost only £69. I requested to return the item myself. Since then I have been completely ignored

I ordered an under desk power plug. It came and didn’t work. The reply I got:

Please can you check the fuses and swap them out to see if this fixes the problem, once trialed if this does not work please let me know.

Please note if it comes to it and we arrange a collection and we been advised the issue doesn't lie with the fuses and it does on inspection, it will be chargeable to have the power modules re-delivered.

So they delivered a product that does not work. I am expected to resolve the issue and I’m not they are going to charge me to send one that actually works,

Excellent service. desk arrived super quick.

I ordered an office chair on Saturday,
The delivery said dispatch around 5 days for standard delivery,
After reading some reviews I was a little worried and so today (Thursday) I called to check my order was in processing and get an estimate of timings. When I called I spoke to a really friendly helpful lady (Rhianna) she confirmed that hopefully based on timescales for the warehouse I should be on track to get my delivery early next week and she was going to check my order personally and come back to me. As soon as I hung up I got a DPD delivery message and my chair was delivered today, and an email from Rhianna to say she had looked and my chair was out for delivery within 5 minutes of my call, its just as the pictures, seems great quality and was so easy to assemble it literally took me 15 minutes from start to finish. I nearly didn't order because a couple of bad reviews but I'm so glad I did. I would highly recommend, great chair and great friendly customer service :)

Really poor service, called up twice to get stock levels on a 2 meter desk, was told twice over two weeks I would have the information emailed by the end of the day.
I emailed administration and they emailed back stating they do not sell 2m desks but they have then on their website! Elite 2m.

I recently ordered a cabinet and there was slight damage to the unit. They responded immediately and sent me a replacement panel, which was exactly what I wanted without any fuss. Damage happens in transit sometimes and it is how companies fix issues that counts most to me.

Heed the warnings and avoid at all costs!!
Ordered an office chair from Office Furniture Direct which is a trading division of The Spotted Penguin Company Ltd.
It came damaged and the colour was very different from the photo on the website.
They have done absolutely everything they can to avoid fulfilling their obligations under statutory law.
They claim items are ‘bespoke’ and therefore unreturnable. They are off the shelf items, arriving next day, being labelled as ‘bespoke’ to avoid people being able to return them under online/distance selling regulations.
Despite items being damaged they claim the consumer has to pay shipping costs, contrary to consumer law.
If they don’t want to deal with you any longer, they block your e-mail, preventing you from carrying out any ongoing e-mail conversation.
After repeatedly having to educate them on current consumer law, threaten with legal action and trading standards, they eventually advised they would refund the product.
Only for them not to….. Avoid, avoid, avoid.
Still awaiting my refund…..