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OFFICE Reviews 

8,719
•
TrustScore 3.5 out of 5

3.5

Shoe Store
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Review summary

Created with AI, based on recent reviews

Looking at 3,903 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently find the online website very easy to navigate, greatly appreciating the smooth ordering process and the extremely quick delivery times provided. People often mention that the purchased items are very comfortable, nicely packaged, and consistently arrive right on schedule without any trouble. Some reviewers were not happy with the customer service, experiencing unhelpful responses, chatbot loops, and serious difficulties when trying to resolve issues. Some customers also noted occasional problems with delayed shipments, missing items, or receiving badly damaged product packaging upon arrival.

What people talk about most

Delivery service

Reviewers highlight ambiguous experiences with delivery_service, revealing a sharp contrast in customer... See more

Product

Customers consistently note ambiguous experiences with product quality and sizing. While many reviewers... See more

Order

People report ambiguous experiences with order, as opinions on the process vary widely among consumers. While... See more

Service

Clients share ambiguous opinions on service, with some reviewers experiencing frustration over unresolved... See more

Customer service

Consumers find customer service to be negative, highlighting widespread frustration over poor communication... See more

Reviews shaping this summary

Rated 4 out of 5 stars

For some reason I don’t receive emails or texts when my order is confirmed or ready in store. Do not have a problem with any other stores. They are helpful once they respond however their help i... See more

Rated 3 out of 5 stars

Ordered some Adidas trainers for my daughter birthday. The trainers re ok but the box came and it was trashed and ruined me stuck together with sellotape. Very disappointed as it was my daughter’s bir... See more

Company replied

Rated 4 out of 5 stars

Ease of ordering and quick to notify me when the size of the sandals that I wanted were back in stock. Also, keeping me informed on my order’s progress.

Rated 5 out of 5 stars

It was an ease to picking up the trainers I ordered online and it was delivered quick on the timeline stated on the email. The store staff were also super friendly and helpful. I didn’t know wait too... See more

Company replied

Company details

  1. Shoe Store

Information provided by various external sources

OFFICE is a leading edge fashion footwear specialist, providing style conscious customers with innovative shoes to suit every occasion. We pride ourselves on our unique product range – created by our in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.

Contact info

3.5

Average

TrustScore 3.5 out of 5

9K reviews

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Asks customers to review

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3.5

All reviews

(8,719)

3,898 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I received the completely wrong order!

July 24, 2026
OFFICE logo

Reply from OFFICE

Hi Robert

Thank you for taking the time to leave a review.

We're truly sorry to hear your order didn't reach you with the correct item as you expected — this is not the experience we want for our customers.

We'd like the opportunity to put this right — please watch out for an email from us and we'll do our best to help.

Thanks

OFFICE Customer Service

Rated 2 out of 5 stars

The box all split and broken

The box is absolutely battered and is in no condition for me to be able to give these trainers as a gift and so will be sending them back

July 28, 2026
OFFICE logo

Reply from OFFICE

Hi There

Thank you for taking the time to leave a review.

We're truly sorry to hear your order didn't reach you in the condition you expected — this is not the experience we want for our customers.

We'd like the opportunity to put this right — please watch out for an email from us and we'll do our best to help.

Thanks

OFFICE Customer Service

Rated 1 out of 5 stars

I haven’t received my parcel yet

I haven’t received my parcel yet, delivery is taking ages.

July 24, 2026
OFFICE logo

Reply from OFFICE

Hi There

Thank you for your review.

We're truly sorry to hear your order didn't reach you as expected — this is not the experience we want for our customers.

We're looking into this and will be in touch via email to resolve this for you as quickly as possible.

Thanks

OFFICE Customer Service

Rated 1 out of 5 stars

You sent me two right feet!

July 19, 2026
OFFICE logo

Reply from OFFICE

Hi Asim

Thank you for taking the time to leave a review.

We're truly sorry to hear your order didn't reach you in the condition you expected — this is not the experience we want for our customers.

We'd like the opportunity to put this right — please watch out for an email from us and we'll do our best to help.

Thanks

OFFICE Customer Service

Rated 1 out of 5 stars

Dreadful Customer Service

I am only giving 1 star because I cannot give 0.

OFFICE'S customer service is absolutely dreadful. Do not shop here. I bought some trainers and within 2 weeks of use, 2 parts of the shoe had broken. I returned them in 30 days (2 days after their deadline), and despite them being FAULTY, they made absolutely no effort to offer a refund or replacement (despite this being in my consumer rights). They sent them back to head office for assessment, who rejected my claim that they were faulty and said that one of the faults must have occurred while I was using them. They didnt even mention the other fault. I am currently struggling to communicate with them over email, they are blatently ignoring various parts of my emails. I will enter a legal dispute if this does not get resolved and I am incredibly disappointed with customer service. DO NOT SHOP HERE!

July 27, 2026
Unprompted review
OFFICE logo

Reply from OFFICE

Thank you for your feedback.

We're sorry about your experience.

Our investigation into this has been fully concluded and we’ve provided you with the outcome.

Should you like a second assessment done on these please let us know.

Thanks

OFFICE Customer Service

Rated 2 out of 5 stars

Delivery and return fees put me off ordering again

The shoes I ordered did not fit. Therefore, I had paid the delivery fee and then also had to pay to return the package. So this added about £7 to the total cost of the shoes that eventually I need to re-order in a different size. However, due to the delivery/return costs I will not be ordering with Office online again.

July 19, 2026
OFFICE logo

Reply from OFFICE

Hi

Thank you for taking the time to leave a review.

We're sorry to hear you’re unhappy with the postage fees. We will make sure your feedback is passed along regarding this.

Thanks

OFFICE

Rated 1 out of 5 stars

Really poor quality shoes

Really poor quality shoes. Second pair of shoes that have broken on minimal wear. Previously had a pair of shoes with a fault the same thing happened to the replacement. Not impressed at all.

I want a refund for one wear only shoes.Saying you'll pass it to a deparyment means nothing its an absolute fob off to paying customers

Won't be buying from Office in future. Its like throwing your money in the bin

July 27, 2026
Unprompted review
OFFICE logo

Reply from OFFICE

Hi

Thank you for your feedback.

We will pass this information regarding quality of the shoe to our returns department, so they can use as part of their analysis.

If there's anything else we can help you with in future, please don't hesitate to get back in touch.

Thanks

OFFICE Customer Service

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