OFFICE Reviews 

8,688
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,903 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently find the online website very easy to navigate, greatly appreciating the smooth ordering process and the extremely quick delivery times provided. People often mention that the purchased items are very comfortable, nicely packaged, and consistently arrive right on schedule without any trouble. Some reviewers were not happy with the customer service, experiencing unhelpful responses, chatbot loops, and serious difficulties when trying to resolve issues. Some customers also noted occasional problems with delayed shipments, missing items, or receiving badly damaged product packaging upon arrival.

What people talk about most

Delivery service

Reviewers highlight ambiguous experiences with delivery_service, revealing a sharp contrast in customer... See more

Product

Customers consistently note ambiguous experiences with product quality and sizing. While many reviewers... See more

Order

People report ambiguous experiences with order, as opinions on the process vary widely among consumers. While... See more

Service

Clients share ambiguous opinions on service, with some reviewers experiencing frustration over unresolved... See more

Customer service

Consumers find customer service to be negative, highlighting widespread frustration over poor communication... See more

Reviews shaping this summary

Rated 4 out of 5 stars

For some reason I don’t receive emails or texts when my order is confirmed or ready in store. Do not have a problem with any other stores. They are helpful once they respond however their help i... See more

Rated 3 out of 5 stars

Ordered some Adidas trainers for my daughter birthday. The trainers re ok but the box came and it was trashed and ruined me stuck together with sellotape. Very disappointed as it was my daughter’s bir... See more

Company replied

Rated 4 out of 5 stars

Ease of ordering and quick to notify me when the size of the sandals that I wanted were back in stock. Also, keeping me informed on my order’s progress.

Rated 5 out of 5 stars

It was an ease to picking up the trainers I ordered online and it was delivered quick on the timeline stated on the email. The store staff were also super friendly and helpful. I didn’t know wait too... See more

Company replied


Company details

  1. Shoe Store

Information provided by various external sources

OFFICE is a leading edge fashion footwear specialist, providing style conscious customers with innovative shoes to suit every occasion. We pride ourselves on our unique product range – created by our in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.


Contact info

3.5

Average

TrustScore 3.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(8,688)

3,886 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with order, would use again

I didn't check the reviews before I ordered as I have used Office before and all was fine. After seeing the reviews post-order I was filled with dread thinking there would be delivery issues and the boxes would be damaged etc. However, I'm glad to report I had no problems at all. The order was delivered 3 days after ordering (well within the standard delivery window) and the boxes were not damaged in any way. Very happy with my purchase and would use again.

July 29, 2026
Unprompted review
OFFICE logo

Reply from OFFICE

Thank you so much for your review! We're really pleased to hear about your experience with us — it means a lot to the whole team. We hope to see you again soon!

Rated 1 out of 5 stars
OFFICE logo

Reply from OFFICE

Hi There

Thank you for your review.

We're truly sorry to hear your order didn't reach you as expected — this is not the experience we want for our customers.

We're looking into this and will be in touch via email to resolve this for you as quickly as possible.

Thanks

OFFICE Customer Service

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Ordered two pairs for size options and fast refund given on returned item. Thank you

July 8, 2026
OFFICE logo

Reply from OFFICE

Thank you so much for your review! We're really pleased to hear about your experience with us — it means a lot to the whole team. We hope to see you again soon!

Rated 1 out of 5 stars

Ordered a pair of airmax 90 drift first…

Ordered a pair of airmax 90 drift first from office then from their sister company offspring both times I got an odd pair of shoes! Different colors the second from offspring one was even from a worn pair, took weeks both times to arrange sending back and had to pay postage then customer support offered me a 10% voucher which I refused like I'll be using them again shocking

July 9, 2026
Unprompted review
OFFICE logo

Reply from OFFICE

Hi Louis

Thank you for taking the time to leave a review.

We're truly sorry to hear your order didn't reach you in the condition you expected — this is not the experience we want for our customers.

We'd like the opportunity to put this right — please watch out for a message requesting more information on you order.

Thanks

OFFICE Customer Service

Rated 5 out of 5 stars

Speedy service throughout.

The service from OFFICE has been great, sadly the shoes weren’t the colour I was expecting them to be, but the super simple returns service they have with DPD made it quick and easy to return them and be refunded.

July 23, 2026
Rated 1 out of 5 stars

Delivery was picked up in a locker

Delivery was picked up in a locker. The box was stuffed and broken as it was pushed into the DPD locker. Leaving the shoes slightly crushed while waiting for me to pick up and struggle to retrieve out the locker.

July 28, 2026
OFFICE logo

Reply from OFFICE

Hi There

Thank you for taking the time to leave a review.

We're truly sorry to hear your order didn't reach you in the condition you expected — this is not the experience we want for our customers.

We'd like the opportunity to put this right — please watch out for an email from us and we'll do our best to help.

Thanks

OFFICE Customer Service

Rated 1 out of 5 stars

Terrible customer service

Issues with delivery. Absolutely terrible customer service

July 23, 2026
OFFICE logo

Reply from OFFICE

Hi Rachel

Thanks for your review.

We are in the process on resolving this for you, keep an eye out for an email from us.

Thanks

OFFICE Customer Service

Rated 1 out of 5 stars

Not received any update as yet as to…

Not received any update as yet as to when delivery will be

July 28, 2026
OFFICE logo

Reply from OFFICE

Hi Jess

Thanks for your review.

We can see your order was dispatched today for you, if we can help with anything else let us know.

Thanks

OFFICE Customer Service

Rated 2 out of 5 stars

I have been sent 2 left shoes

I have been sent 2 left shoes. The only way to contact the company seemed via chat as couldn't find phone number anywhere. Took two hours for someone to answer and tell me that I need to send item back and pay for the return and they preferred method is through DPD so it is tracked. I spent almost £100 and no shoes and now I'm expected to pay for returning incorrect item. When I asked if they can provide prepaid label so I send it by post received no answer from chat agent. In the end I went to the Shop luckily there was one not too far and they refunded the cost. It would have been better client's experience if I was provided prepaid label to return them. Staff at the shop at Westfield Stratford was very polite and efficient.

July 31, 2026
Unprompted review
OFFICE logo

Reply from OFFICE

Hi Anna

Thank you for taking the time to leave a review.

We're truly sorry to hear your order didn't reach you in the condition you expected — this is not the experience we want for our customers.

We'd like the opportunity to put this right — please watch out for a message requesting more information on you order.

Thanks

OFFICE Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look