For some reason I don’t receive emails or texts when my order is confirmed or ready in store. Do not have a problem with any other stores. They are helpful once they respond however their help i... See more
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OFFICE is a leading edge fashion footwear specialist, providing style conscious customers with innovative shoes to suit every occasion. We pride ourselves on our unique product range – created by our in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.
Contact info
OFFICE Customer Service, 1-8 Moorfield Industrial Est, KA2 0BA, Kilmarnock, United Kingdom
- help@office.co.uk
- www.office.co.uk
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Happy with order, would use again
I didn't check the reviews before I ordered as I have used Office before and all was fine. After seeing the reviews post-order I was filled with dread thinking there would be delivery issues and the boxes would be damaged etc. However, I'm glad to report I had no problems at all. The order was delivered 3 days after ordering (well within the standard delivery window) and the boxes were not damaged in any way. Very happy with my purchase and would use again.

Reply from OFFICE
Fast delivery
Fast delivery. Ordered two pairs for size options and fast refund given on returned item. Thank you

Reply from OFFICE
Ordered a pair of airmax 90 drift first…
Ordered a pair of airmax 90 drift first from office then from their sister company offspring both times I got an odd pair of shoes! Different colors the second from offspring one was even from a worn pair, took weeks both times to arrange sending back and had to pay postage then customer support offered me a 10% voucher which I refused like I'll be using them again shocking

Reply from OFFICE
Speedy service throughout.
The service from OFFICE has been great, sadly the shoes weren’t the colour I was expecting them to be, but the super simple returns service they have with DPD made it quick and easy to return them and be refunded.
Great selection
Great selection, friendly staff in store. My only complaint is not being able to part pay for your purchase using a gift card.
Delivery was picked up in a locker
Delivery was picked up in a locker. The box was stuffed and broken as it was pushed into the DPD locker. Leaving the shoes slightly crushed while waiting for me to pick up and struggle to retrieve out the locker.

Reply from OFFICE
Ease of ordering and quick to notify me…
Ease of ordering and quick to notify me when the size of the sandals that I wanted were back in stock.
Also, keeping me informed on my order’s progress.

Reply from OFFICE
Easy to use site & check out process
Easy to use site & check out process. Delivery was prompt
Absolutely amazing order was dispatched…
Absolutely amazing order was dispatched very quickly and arrived super fast overall very happy.
Not received any update as yet as to…
Not received any update as yet as to when delivery will be

Reply from OFFICE
Fabulous from on line ordering to…
Fabulous from on line ordering to getting delivered to my daughter from Middlesbrough to London thank you
Very happy with service and product
Ordering and navigating the website was easy, I was kept informed of my order and it was packaged well delivered on time. Thank you
Ordered and received following day
Ordered and received following day! Lovely trainers for my grand daughter going back to school.
I have been sent 2 left shoes
I have been sent 2 left shoes. The only way to contact the company seemed via chat as couldn't find phone number anywhere. Took two hours for someone to answer and tell me that I need to send item back and pay for the return and they preferred method is through DPD so it is tracked. I spent almost £100 and no shoes and now I'm expected to pay for returning incorrect item. When I asked if they can provide prepaid label so I send it by post received no answer from chat agent. In the end I went to the Shop luckily there was one not too far and they refunded the cost. It would have been better client's experience if I was provided prepaid label to return them. Staff at the shop at Westfield Stratford was very polite and efficient.

Reply from OFFICE
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