Trainers look great, although delivery was slow. However when the package arrive the actual box the trainers have come in is a mess, something you would not expect from adidas nor office. Clearly show... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For some reason I don’t receive emails or texts when my order is confirmed or ready in store. Do not have a problem with any other stores. They are helpful once they respond however their help i... See more
Ordered some Adidas trainers for my daughter birthday. The trainers re ok but the box came and it was trashed and ruined me stuck together with sellotape. Very disappointed as it was my daughter’s bir... See more
Company replied
I never have issues with orders but on this occasion I’d placed an order within enough time to collect for the weekend. I hadn’t received an email so I went in to ask if I could check on the off chanc... See more
Company replied
Company details
Information provided by various external sources
OFFICE is a leading edge fashion footwear specialist, providing style conscious customers with innovative shoes to suit every occasion. We pride ourselves on our unique product range – created by our in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.
Contact info
OFFICE Customer Service, 1-8 Moorfield Industrial Est, KA2 0BA, Kilmarnock, United Kingdom
- help@office.co.uk
- www.office.co.uk
3.5
Average
9K reviews
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This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 2 weeks
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No issues with the ordering but
No issues with the ordering. Just not happy to pay for delivery and returns. Plus, one of the boxes was so squash that it was ripped in so many places. More care when packing expensive shoes.
July 28, 2026
Reply from OFFICE
Hi Virginia
Thank you for taking the time to leave a review.
We're truly sorry to hear your order didn't reach you in the condition you expected — this is not the experience we want for our customers.
We'll make sure your feedback is passed along so that it can be reviewed.
Thanks
OFFICE Customer Service
Great service
I had a great experience. My sandals were delivered fast and I didn’t have any issues. Completely satisfied!☺️
July 28, 2026
Good price for products but got my…
Good price for products but got my order wrong with wrong size
July 28, 2026
Reply from OFFICE
Hi Adrian
Thank you for your review.
We're truly sorry to hear your order was incorrect — this is not the experience we want for our customers.
We will pass this information on to our returns department, so they can use as part of their analysis.
If you need any help with your return, please reach out to us via email or live chat.
Thanks
OFFICE Customer Service
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Fast and on time
July 27, 2026
Great service
Great service, shoes were shipped and delivered within 2 days of ordering. Perfect
July 28, 2026
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Ordered for my daughters birthday…
Ordered for my daughters birthday arrived very quickly birthday isn't till the 22nd so she hasn't worn them yet but she has had before so hopefully ok
July 23, 2026
The advice in store was very informed
The advice in store was very informed, helpful and accurate. I then ordered online with confidence, and shoes were great. Fitted perfectly
July 15, 2026
Very quick delivery and kept well…
Very quick delivery and kept well informed. Had shoes from here before and found them very comfortable and good price. Friendly company
July 28, 2026
Fantastic ordering & delivery @Office
Great clear website with accurate search bar option.
Loved the out of stock notification option, which I used and was quickly altered to new stock.
Ordered items and very quickly dispatched items were delivered within a couple of days. Excellent service.
July 24, 2026
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Lovely shoes
Lovely shoes, one of thd few places that stock my size (8), good price quick delivery.
July 5, 2026
Reply from OFFICE
Hi Alison
Thank you for your review.
We're truly sorry to hear your order didn't reach you as expected — this is not the experience we want for our customers.
We're looking into this and will be in touch via email to resolve this for you as quickly as possible.
Thanks
OFFICE Customer Service
The trainers were too big unfortunately…
The trainers were too big unfortunately but office dealt with the returns quicky and without fuss. Excellent.
July 19, 2026
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Order W77540632
Order W77540632. Absolutely outrageously bad customer service. Ordered some NB trainers £100 for wife’s birthday on 21/6. Paid extra for delivery. Delivery arrived but no trainers inside. Instead another customers Mounjaro injection (prescription medication) in a box with their name and address - breaching all kind of data protection laws. Contacted Office - over 4 weeks later still waiting for any kind of refund. Told via email would receive a declaration form to sign to say goods not received from another part of this service but this could take ten working days. Eventually got this 18/7 after repeatedly chasing this. Still waiting for further contact and refund 10 days later - no further contact. I will be taking this further- given the data protection laws breach to the ombudsman first, local press etc and beyond. Never had such poor customer service in my 40 + years on planet earth. Essentially a scam company at this point. May need to contact my bank and report this as a fraudulent transaction to get the money back. Avoid at all costs. I would have been better trying to set up my own warehouse and manufacture some shoes from scratch .
June 18, 2026
Reply from OFFICE
Hi There
Thank you for your review.
We're truly sorry to hear your order didn't reach you as expected — this is not the experience we want for our customers.
We're looking into this and will be in touch via email to resolve this for you as quickly as possible.
Thanks
OFFICE Customer Service
Love the sandals ,it’s just the courier…
Love the sandals ,it’s just the courier that makes it so hard because I wasn’t there and had to arrange for someone to be there to collect it,they wouldn’t leave me my parcel in a safe place l have parcels all the time from Next and they are left in a safe place so much easier .
July 27, 2026
Reply from OFFICE
Hi There
Thank you for your review.
We're truly sorry to hear your order didn't reach you as expected — this is not the experience we want for our customers.
We're looking into this and will be in touch via email to resolve this for you as quickly as possible.
Thanks
OFFICE Customer Service
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