Trainers look great, although delivery was slow. However when the package arrive the actual box the trainers have come in is a mess, something you would not expect from adidas nor office. Clearly show... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For some reason I don’t receive emails or texts when my order is confirmed or ready in store. Do not have a problem with any other stores. They are helpful once they respond however their help i... See more
Ordered some Adidas trainers for my daughter birthday. The trainers re ok but the box came and it was trashed and ruined me stuck together with sellotape. Very disappointed as it was my daughter’s bir... See more
Company replied
I never have issues with orders but on this occasion I’d placed an order within enough time to collect for the weekend. I hadn’t received an email so I went in to ask if I could check on the off chanc... See more
Company replied
Company details
Information provided by various external sources
OFFICE is a leading edge fashion footwear specialist, providing style conscious customers with innovative shoes to suit every occasion. We pride ourselves on our unique product range – created by our in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.
Contact info
OFFICE Customer Service, 1-8 Moorfield Industrial Est, KA2 0BA, Kilmarnock, United Kingdom
- help@office.co.uk
- www.office.co.uk
3.5
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 2 weeks
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Ordered trainers
Ordered trainers. Order cancelled twice. Should not have availability on website if not in stock
July 13, 2026
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Can’t deliver anything properly !!!
Wife ordered some new Birkenstocks.
DPD decided to deliver them somewhere else as the photo is not our house. Do you know where it is ???? We don’t. Why don’t DPD actually check the address before leaving it somewhere where it clearly should not be? As usual you can’t get hold of DPD or the Office team either. What a s… show.
July 28, 2026
Unprompted review
Reply from OFFICE
Thanks for your review Spinny, we're really sorry to hear about the issues you have faced. We have sent you a message for further information to have this looked into for you.
Thanks
OFFICE Customer Service
Problem with delivery
I haven’t received it yet as DPD will not deliver it as no house number was put with my address and they said I have to contact the company there is no telephone number for them live chat not working so sent a e mail but say can take up to five days for a reply so not happy that’s why I have scored low
July 25, 2026
Reply from OFFICE
Hi Barbara
Thank you for your review.
We're truly sorry to hear there was a delay with your order — this is not the experience we want for our customers.
We can see we have emailed you today regarding this, please respond to this at your earliest convenenience so we can get this sorted for you.
Thanks
OFFICE Customer Service
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Birkenstock sandals
Very disappointed with my recent order of Birkenstock office shoes. The shoes arrived in different sizes and were heavily scuffed, making it clear they were not new or properly checked before dispatch.
To make matters worse, I contacted customer service via live chat three times without receiving a satisfactory resolution. I've now returned the shoes and had a refund, however I have not had the £3.99 delivery charge and £4.45 return postage. I should not be out of pocket for a mistake that wasn't mine. Based on this experience, I wouldn't recommend ordering from them.
July 19, 2026
Reply from OFFICE
Hi Tracey
Thank you for taking the time to leave a review.
We're truly sorry to hear your order didn't reach you in the condition you expected — this is not the experience we want for our customers.
We'd like the opportunity to put this right — please watch out for an email from us and we'll do our best to help.
Thanks
OFFICE Customer Service
Easy to order and easy to return
Easy to order and easy to return, but the UK sizes are totally misleading hence the return. Best to go by the European sizes.
July 17, 2026
I received the completely wrong order!
July 24, 2026
Reply from OFFICE
Hi Robert
Thank you for taking the time to leave a review.
We're truly sorry to hear your order didn't reach you with the correct item as you expected — this is not the experience we want for our customers.
We'd like the opportunity to put this right — please watch out for an email from us and we'll do our best to help.
Thanks
OFFICE Customer Service
TERRIBLE my order was cancelled due to…
TERRIBLE my order was cancelled due to who ever is supposed to be updating the stock levels on the website not doing their job correctly I'm so disappointed
July 25, 2026
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The box all split and broken
The box is absolutely battered and is in no condition for me to be able to give these trainers as a gift and so will be sending them back
July 28, 2026
Reply from OFFICE
Hi There
Thank you for taking the time to leave a review.
We're truly sorry to hear your order didn't reach you in the condition you expected — this is not the experience we want for our customers.
We'd like the opportunity to put this right — please watch out for an email from us and we'll do our best to help.
Thanks
OFFICE Customer Service
I haven’t received my parcel yet
I haven’t received my parcel yet, delivery is taking ages.
July 24, 2026
Reply from OFFICE
Hi There
Thank you for your review.
We're truly sorry to hear your order didn't reach you as expected — this is not the experience we want for our customers.
We're looking into this and will be in touch via email to resolve this for you as quickly as possible.
Thanks
OFFICE Customer Service
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You sent me two right feet!
July 19, 2026
Reply from OFFICE
Hi Asim
Thank you for taking the time to leave a review.
We're truly sorry to hear your order didn't reach you in the condition you expected — this is not the experience we want for our customers.
We'd like the opportunity to put this right — please watch out for an email from us and we'll do our best to help.
Thanks
OFFICE Customer Service
Amazing trainers
Amazing trainers, love everything about it. Fast shipping but box arrived a bit squashed.
July 19, 2026
Good quality & quick delivery.
July 24, 2026
Great price for the shoes I bought
Great price for the shoes I bought, and next day delivery for a couple of pounds more.
July 24, 2026
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