Office Furniture Online Reviews 

19,379
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 144 reviews, reviewers had a great experience with this company. Customers frequently mention that the office furniture products are exceptionally comfortable, highly sturdy, and arrive extremely quickly right to their homes or workplaces. Many consumers also deeply appreciate the straightforward online ordering process, very detailed item descriptions, and remarkably helpful support whenever assistance is required. Some reviewers were not happy with the complete lack of delivery tracking information, making it difficult to anticipate precisely when shipments would show up. A few other people also felt that putting certain items together was quite a frustrating task because of tricky assembly steps and uncooperative parts.

What people talk about most

Product

Clients share positive opinions on product quality, comfort, and fair pricing. Consumers highlight that items... See more

Delivery service

Consumers find delivery service to be positive, highlighting super fast shipping and efficient order... See more

Quality

Customers had positive experiences with quality, highlighting that the products are very comfortable,... See more

Order

Customers consistently note positive experiences with order processes, highlighting efficient ordering and... See more

Service

Reviewers express mixed feelings about service, with many praising speedy, exceptional support and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a lovely plush office style chair for my daughter (to use at her dressing table) and got it on a really good deal (less than £30!) which included free delivery! It literally arrived the next d... See more

Rated 5 out of 5 stars

Good availability & choice with next day delivery available. Great description with a good selection of pictures & measurements. It was very important to know the maximum weight the chair for the chai... See more

Rated 5 out of 5 stars

OFO sell excellent products at great priced with a super fast delivery. I ordered my new office chair on a Monday and it arrived the very next day. I purchased my previous chair from OFO, and it laste... See more

Rated 5 out of 5 stars

We ordered a two shelf file storage cabinet which arrived promptly in flat-pack form, impressively and very securely packaged. It took two of us about 30 minutes to assemble, and is now in service as... See more

Company replied



Company details

  1. Office Furniture Store
  2. Furniture Store

Written by the company

Buy from Office Furniture Online, we sell Office Furniture Online to those who are looking to buy their Office Furniture Online!!!!

Office Furniture Online Details

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

19K reviews

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4.2

All reviews

(19,379)

135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Expecting delivery having ordered

Expecting delivery having ordered and received confirmation of order. Ring customer sevices out of stock. Excuse warehouse had not informed them of OOS. Do not trust this seller:-
1 Selling when OOS
2 Failing to inform customer
3 Company system not fit for purpose
1970's style of management needs replacing!!

June 9, 2026
Unprompted review
Office Furniture Online logo

Reply from Office Furniture Online

Hello Richard,
Please accept our apologies. Normally any out of stock issues are flagged and our CS team contacts to advise the same day. We are looking into what happened here.
We hope that the alternative colour you selected is suitable and that you like the chair.
Apologies again.
Kind regards

Office Furniture Online

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. Absolutely useless company. Ordered an office chair for next day delivery. Stayed in for 2 days and it didn't arrive. called them up and they said it'll definitely be there tomorrow. It didn't arrive. They then just said, sorry our warehouse isn't responding, we'll have to give you a refund.

June 5, 2026
Unprompted review
Office Furniture Online logo

Reply from Office Furniture Online

Hi David,
Thank you for your review.
We are sorry to hear that there were issues with your order.
This error was down to a warehouse move and should all now be resolved. We sincerely apologise that your order was affected. The refund that you requested has now been processed.

Kind regards

Office Furniture Online

Rated 5 out of 5 stars

Home office chair for the heavier man.

Had previously bought the same chair some years ago. Due to a house flood, the chair was deemed beyond repair. As my husband was very pleased with the original chair I went and ordered a replacement. Prompt delivery. Chair was easily assembled . Good value for money and especially for the heavier man.

May 28, 2026
Rated 5 out of 5 stars

Excellent service, quality product

Website easy to navigate. Excellent service by telephone. Quality product received within a few days. Always a pleasure to deal with. Thank you

May 25, 2026
Office Furniture Online logo

Reply from Office Furniture Online

We're so happy to hear you found our website easy to navigate and appreciated our excellent service. Thank you for your kind words and continued support!

Rated 5 out of 5 stars

Product of good quality

Product of good quality, service fast and efficient.

May 23, 2026
Office Furniture Online logo

Reply from Office Furniture Online

We are so glad you enjoyed our product and service. We appreciate your kind words.

Rated 5 out of 5 stars

Nice quality and very comfortable

The chair is a lovely quality and extremely comfortable. Good value

May 18, 2026
Office Furniture Online logo

Reply from Office Furniture Online

Hi Monica,
We are so glad you found the chair to be of lovely quality and extremely comfortable. We appreciate your positive feedback!

Kind regards

Office Furniture Online

Rated 5 out of 5 stars

Outstanding customer service from…

Outstanding customer service from beginning to end.

They couldn’t supply the exact product as it was out of stock, but immediately offered a superior, more expensive item at no extra charge.

Every member of staff I dealt with was polite, courteous and extremely knowledgeable. It felt like genuine old‑school customer care — the kind that’s rare these days.

May 15, 2026
Office Furniture Online logo

Reply from Office Furniture Online

We are so pleased to hear about your outstanding experience with our customer service team.
We are glad they could provide a superior product and excellent care.
Thank you for your kind words; we truly appreciate your feedback.

Office Furniture Online

Rated 5 out of 5 stars

good company to shop with

good company to shop with, bought office chair delivered very good price, had it ready assembled so it was straight out of the box ready to use, price was very good too, this is my second one from this company, easy to order & quick delivery

April 30, 2026
Office Furniture Online logo

Reply from Office Furniture Online

Hi there,
We're happy to hear that you had a positive experience with your office chair purchase! It's great to know the chair arrived ready to use and you found it a good price.
Thank you for your repeat business and for sharing your feedback regarding our easy ordering and quick delivery.
Kind regards

Office Furniture Online

Rated 5 out of 5 stars

Four new chairs

Placed the order just before 4 pm on a Thursday, and the chairs arrived as promised the next morning! Didn't realise they were flat packed... but they were very simple to put togther.

April 26, 2026
Office Furniture Online logo

Reply from Office Furniture Online

Hi Lourdes,
We're so pleased to hear that your chairs arrived so quickly.
We're also glad the assembly was simple, even though they were flat packed. Please feel free to reach out to our sales team should you need anything further, they can look at assembly options for you before ordering. Thank you so much for your positive feedback!
Kind regards

Office Furniture Online

Rated 5 out of 5 stars

Really good and helpful customer…

Really good and helpful customer services.
I bought a chair about 18 months ago and an armrest developed a fault. I enquired how I might get a replacement armrest - do I send the faulty one back to them, could I purchase a new one? I sent them a photo of the damaged one and within days they sent me a replacement item, free!

April 26, 2026
Office Furniture Online logo

Reply from Office Furniture Online

Hi there,
We're happy to hear that you received helpful customer service. We appreciate your feedback regarding the replacement armrest for your chair. It's great to know we could resolve the issue quickly for you!
Kind regards

Office Furniture Online

Rated 4 out of 5 stars

Office chair

I ordered a ready assembled office chair, which was exactly as described. Delivery was not great, in as much as there was no indication of what time it would arrive. Only, before 6pm, which was basically a day wasted.
No problem with the chair, though.

April 17, 2026
Office Furniture Online logo

Reply from Office Furniture Online

Hi there Pete,
We're happy the chair meets your expectations. We are sorry to hear that the delivery timeframe caused inconvenience, we'll make sure this feedback is passed on and see if there's anything our carrier can do to improve the experience for our customers. Thank you for your feedback.
Kind regards

Office Furniture Online

Rated 5 out of 5 stars

Easy to order and fantastic delivery and free

Just at the service was fantastic. I placed an order one day and I received it the following morning delivery driver was excellent as well. Very helpful.

April 24, 2026
Office Furniture Online logo

Reply from Office Furniture Online

Hello John,
We're happy to hear that you received your order so quickly! We appreciate your positive feedback regarding the excellent service and helpful delivery driver. Thank you!
Kind regards

Office Furniture Online

Rated 5 out of 5 stars

Very professional

The staff is very professional, friendly and helpful.
Had a problem with a chair, after a quick chat online, a replacement was sent straight away. Great company, Would recommend it.

April 20, 2026
Office Furniture Online logo

Reply from Office Furniture Online

Hi Anne,
We appreciate your positive feedback! We're happy to hear that our team were helpful and professional and that we could resolve the chair issue quickly. Thank you for recommending us!
Kind regards

Office Furniture Online

Rated 5 out of 5 stars

Very efficient

Very efficient. The reviews were good and the product I wanted was advertised at a competitive price. I also had experience of the product, so I knew what I was buying. It arrived on time and was well packaged and protected.

April 13, 2026
Office Furniture Online logo

Reply from Office Furniture Online

Hello Keith,
We're happy to hear that you found our service efficient and the pricing competitive.
It's great to know the product arrived on time, well-packaged, and as expected. Thank you for your positive feedback!

Kind regards

Office Furniture Online

Rated 5 out of 5 stars

John L

Easy to order, good price and arrived within 2 days.
Would recomend using this company.

April 5, 2026
Office Furniture Online logo

Reply from Office Furniture Online

Hi John, Thank you so much for your lovely review.
We're happy to hear that you found it easy to order, the price was good, and your order arrived quickly.
Thank you for recommending us!
Kind regards

Office Furniture Online

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