EXCELLENT 💯 Mia is a Customer Services Manager and without a doubt is thee most Professional and Helpful Person I have ever come across. We have never used Office Monsters before 💯 All rou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took a little longer than expected for some items to be delivered, but this was the fault of the courier (DPD) rather than Office Monster. Customer Service (Laura Boydon and Danielle Cordingley) wer... See more
Company replied
I only use the company once a year for a desk calendar refill I can't buy in local shops. It is competitively priced but I feel that postage is too much when it could easily fit in a DL envelope for n... See more
Company replied
Always a great company to deal with! Any small issues that I have had, have always been dealt with promptly and I could not recommend these guys enough! Laura in particular from customer support was... See more
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Company details
Information provided by various external sources
Office Monster provides full range office supplies to all public, business and educational sectors nationwide. With stock of over 26,000 products we are a market leader in providing a fantastic service to our customers. You will find everyday office supplies, Ink & toner, facilities management, furniture, technology and media on our web store www.officemonster.co.uk On average Office Monster is saving our customers 15% against their existing supplier due to our scarily cheap prices for everyday brands. Should you need any assistance or if your a business user looking to open a 30 day credit account with us please call 0800 3213651 and one of the team will be happy to assist you. Come visit us now
Office Monster -Your Office Partner
Written by the company
- A Service Led, Online Office Supplier
- A company that has service as its priority.
Contact info
36 Commercial Street, LS26 0AW, Rothwell, United States
- 0800 3213651
- support@officemonster.co.uk
- www.officemonster.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Laura Boyden has been great!
Laura Boyden has been great!
The continued communication throughout the order and delivery service has been fantastic, some of our items were not in stock and Laura has provided continued updates and support all the way through. Will always use office monster for our future office requirements
May 8, 2026
Unprompted review
Reply from Office Monster
Hi Craig,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Laura provided such great support throughout your order process. We’ll be sure to pass your kind comments on to Laura :)
We truly appreciate your loyalty and look forward to helping with your future office requirements!
Kind Regards,
Office Monster
Setting up a small home office
Setting up a small home office.Monster had the furniture that's really helped to get it done. Great prices,all items arrived in good time and in excellent condition. Top Job.
January 28, 2026
Reply from Office Monster
Hi,
Thank you for the lovely review! We’re so pleased to hear our furniture helped you set up your home office.
It’s great to know you were happy with the prices, delivery and condition of your items. We really appreciate your support and hope you enjoy your new workspace!
Kind Regards,
Office Monster
Amazing .
Amazing .
Customer service was impressive.Order and delivery was on time
May 6, 2026
Unprompted review
Reply from Office Monster
Hi Clare,
Thank you so much for your kind feedback!
We’re delighted to hear that you were impressed with our customer service and that your order arrived on time. We truly appreciate your support and look forward to serving you again soon!
Kind Regards,
Office Monster
Excellent customer service
Excellent service. We made an error when ordering but Laura sorted it out.
April 29, 2026
Unprompted review
Reply from Office Monster
Hi,
Thank you for the wonderful review! We’re so happy to hear Laura was able to help!
We look forward to your next order with us :)
Kind regards
Office Monster
Good customer service
Had one or two issues but Laura Boydon is a very effective and helpful customer service provider. Thank you!
April 29, 2026
Unprompted review
Reply from Office Monster
Hi Cydney,
Thank you for taking the time to leave us your feedback! We’ll be sure to pass your kind words onto Laura!
We really appreciate your support and look forward to assisting you again in the future!
Kind regards
Office Monster
Good prices & plenty of stock items to…
Good prices & plenty of stock items to choose exactly what you need.
April 28, 2026
Reply from Office Monster
Hi Dave,
Thank you for your great feedback! We're really pleased to hear you found our pricing competitive and appreciated the wide range of stock available to choose from.
We aim to make it easy to find exactly what you need, so it’s fantastic to know we hit the mark. We look forward to helping you again in the future!
Kind Regards,
Office Monster
Mia couldn't have been more helpful
Mia couldn't have been more helpful. She kept me informed at each stage. The chairs arrived a week earlier than we anticipated, which definitely pleased!! Great quality chairs and service. Will definitely use again.
April 21, 2026
Unprompted review
Reply from Office Monster
Hi Tracey,
Thank you so much for your wonderful feedback! We're delighted to hear that Mia kept you well informed throughout and that your chairs arrived even sooner than expected!
It’s great to know you’re happy with both the quality of the chairs and the service you received. We’ll be sure to pass your kind words on to Mia.
We look forward to working with you again in the future!
Kind Regards,
Office Monster
Ordered a desk for installation
Ordered a desk for installation. 7 working days (As stated) later, desk was installed. Thanks Mia and office Monster.
April 27, 2026
Unprompted review
Reply from Office Monster
Hi Paul,
Thank you for your kind review! We're so glad to hear everything went smoothly and that your desk was installed within the expected timeframe. Mia will be especially pleased to hear your feedback :)
We really appreciate you choosing Office Monster and we hope you enjoy your new workspace!
Kind Regards,
Office Monster
Really extremely professional
Really extremely professional, great communication and very supportive. Laura was excellent 👏. Products were delivered quickly and in perfect condition. X
April 24, 2026
Unprompted review
Reply from Office Monster
Hi Sally,
Thank you so much for your kind feedback!
We’re delighted to hear that you had such a positive experience with us. It’s great to know that communication and support met your expectations and that your order arrived quickly and in perfect condition.
We’ll be sure to pass your lovely comments on to Laura—she’ll be thrilled to hear them!
Thank you again for your support, it really means a lot to us.
Kind Regards,
Office Monster
Poor web and live chat information
Before I placed my order I asked on the live chat on stock and delivery date both live chat and web page said I would get it the next day. Chased it up today and now told 3-5 working days. Not very happy. Pointless
April 22, 2026
Unprompted review
Reply from Office Monster
Hi Paul,
Thank you for your feedback and we’re very sorry for the frustration this has caused.
We sincerely apologise that the information provided via our live chat and website did not match the delivery timeframe you were later given. This is not the level of service we aim to provide. We have raised this with our website team to investigate and rectify as a priority.
In the meantime, our support team is working hard to expedite your order and get it to you as quickly as possible. We completely understand how disappointing this situation is and truly appreciate your patience while we resolve it.
Thank you for bringing this to our attention.
Kind Regards,
Office Monster
Laura has been great and made our order…
Laura has been great and made our order very easy and was there to help when needed, she went above and beyond for us.
April 20, 2026
Unprompted review
Reply from Office Monster
Hi Rachel,
Thank you for your lovely feedback!
Laura will be especially happy to know her helpful and efficient service made such a positive impression!
If there’s anything else we can help with, please don’t hesitate to get in touch!
Kind regards
Office Monster
Quick and easy to arrange furniture…
Quick and easy to arrange furniture with great customer support.
April 13, 2026
Reply from Office Monster
Hi,
Thank you for your review!
We're so pleased to hear that your transaction with Office Monster was smooth and stress-free!
We really appreciate your support and hope to assist you again soon!
Kind regards
Office Monster
Decent office furniture & experience
Very pleased with the quality of the furniture and good value for money
Excellent communication and customer service provided by Laura throughout
Would highly recommend
April 16, 2026
Unprompted review
Reply from Office Monster
Hi,
Thank you so much for your kind words and recommendation!
We’re delighted to hear about your positive experience with Laura!
We look forward to assisting you again in the future.
Kind regards
Office Monster
I ordered Swarfega HeaA Monster who looks after their customers
I ordered Swarfega Heavy Duty Hand Cleaner from Office Monster. Product descriptions was clear and informative and I was very pleased with the price with postage.
The courier was DPD, a very reliable one in my experience. So, when there was no sign of my delivery (next working day shipping) I got in contact and was blown away by the customer service provided. Not only did they explain why there was a delay - no one was in to receive it - they got back to notify me what day and time my delivery slot would be on the day it was happening. They also emailed to let me know it had been delivered and to ask it the item was intact and everything was ok.
The product was placed in a plastic bag incase of breakage and leakage which was then put in a cardboard box with packing paper and 'CAUTION tape to seal.
I'm impressed and will definitely be ordering from here again.
April 16, 2026
Unprompted review
Reply from Office Monster
Hi,
Thank you for such a thoughtful review! It was an absolute pleasure supporting you throughout the process.
We’re glad to hear that we were able to make everything smooth and ensure you were kept well-informed every step of the way!
We truly appreciate your support and look forward to helping you again in the future!
Kind regards
Office Monster
New Desk
I changed the size of the desk I ordered, it was quickly changed in the system and the desk sent out the same day for delivery the following day. Very impressed with how it has been handled and even the follow up with tracking information and making sure I received the goods ok.
April 16, 2026
Unprompted review
Reply from Office Monster
Hi Kirsty,
Thank you for your lovely feedback!
We're really glad we could quickly update your order and get your desk to you without delay. It's great to hear you were happy with the communication and follow-up too, enjoy your new desk!
Kind Regards,
Office Monster
Reply from Office Monster
Hi Mrs Parker,
Thank you for taking the time to leave us your feedback, we are so pleased to hear you are happy with the item received!
Kind Regards,
Office Monster
Absolutely terrible
Absolutely terrible. Such a bad experience
Would rather chop a tree down and build my own furniture than use Office Monster again.
April 14, 2026
Unprompted review
Fantastic vendor, easy to work with and with great customer service
Mia has been fantastic throughout! From the first email to the last, going extra mile all the time!
She made the process easier and ensured always everything was going to plan with their supplier, while keeping us updated.
On the day, the installers were fantastic and the project was completed successfully and with high standards. Thank you all!
April 10, 2026
Unprompted review
Reply from Office Monster
Hi Miriana,
Thank you so much for your kind words! It was an absolute pleasure supporting you throughout the process. We’re really glad to hear that Mia was able to make everything smooth and keep you well-informed every step of the way, that’s exactly the experience we aim to provide.
We’ll also be sure to pass your lovely feedback on to our installation team; they’ll be delighted to know their hard work and high standards made a positive impression.
Thank you again for choosing us, it truly means a lot!
Kind Regards,
Office Monster
Our order was delayed a couple of…
Our order was delayed a couple of times, however Laura kept me up to date with regular emails regarding delivery of our order. Once delivered, the chairs were built and they look great.
March 31, 2026
Unprompted review
Reply from Office Monster
Hi Mark ,
Thank you for your kind review!
We really appreciate your patience while your order experienced delays, and we’re glad Laura was able to keep you well informed throughout the process.
It’s great to hear that your chairs arrived safely, were assembled smoothly, and look fantastic in your space. We hope you enjoy them for a long time to come!
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Office Monster
Really easy transaction
Really easy transaction with Office Monster. Laura in customer support was extremely helpful with queries and delivery information, making the whole process completely stress‑free.
April 1, 2026
Unprompted review
Reply from Office Monster
Hi Charlie ,
Thank you for such a thoughtful review!
We're so pleased to hear that your transaction with Office Monster was smooth and stress-free. It's great to know Laura was able to assist you with your queries and delivery information—she’ll be thrilled to hear your kind words.
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
Office Monster
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