Oils and Herbs UK Reviews 

Reply from Oils and Herbs UK

Feb 16, 2026

Hello,
We have carefully reviewed your order and the full tracking history again. At the time of dispatch, there were courier delivery outages which caused delays and inconsistent tracking updates. Because of this, you were informed that a replacement would be arranged to ensure you received your items as quickly as possible.

After checking the latest tracking today, we can confirm that **both parcels linked to your order have now been delivered**. There are no outstanding shipments pending from our side.
We understand that the delays, multiple follow-ups, and partial delivery understandably led to a frustrating experience, especially as a first-time customer. The disruption was related to courier issues rather than stock or fulfilment from our warehouse, but we acknowledge the inconvenience this caused.

If you believe any item is still missing, please contact us directly and we will investigate immediately.

Kind regards,
Oils and Herbs UK

Reply from Oils and Herbs UK

Feb 16, 2026

Hello,

We would like to respond clearly to your concerns.

For all international orders, import clearance, customs procedures and any associated duties or taxes are managed by the customer in the destination country. This is standard for cross-border shipments and is stated at checkout. Unfortunately, we do not have control over how customs authorities operate or when they issue notifications.

Regarding your order:

• The first parcel was reported as lost in transit by the courier at that time.
• In good faith, and to ensure you received your order without further delay, we arranged a replacement shipment.
• When the second parcel reached Brazil, it required import clearance. As no customs payment or clearance was completed, the parcel was held by customs.

Despite this being outside of our control and part of the standard international import process, we have already refunded the product cost to you. As a company, we have absorbed the loss of the product itself as well as two international shipping charges.

At no point was there any intention to mislead you. Tracking updates sometimes change once parcels enter international customs networks, which may explain the confusion around the “lost” status.

We understand international shipping can be frustrating, but we fulfilled the order, sent a replacement at our expense, and issued a refund for the product despite the customs process not being completed.

Kind regards,
Oils and Herbs UK

Reply from Oils and Herbs UK

Dec 10, 2025

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you didn’t experience the results you were hoping for.

Herbal extracts such as Horny Goat Weed can affect individuals differently, and results may vary depending on factors like dosage, consistency of use, overall health, diet, and lifestyle. While many customers find it beneficial, we understand that it may not work the same way for everyone.

We’d really like to look into this further and help you if possible. Please feel free to reach out to our customer support team directly so we can review how it was used and discuss alternative options that may be more suitable for your needs.

Your feedback is important to us, and we appreciate you giving our product a try.

Reply from Oils and Herbs UK

Sep 12, 2025

We’re very sorry for the frustration this delay has caused. Your order was dispatched last week but unfortunately Royal Mail marked it as lost in transit. As soon as we became aware, we reshipped your order yesterday and the tracking now shows it is out for delivery today.

We truly appreciate your patience and understanding, and we’ll continue to work hard to ensure a smoother experience in the future.