Extremely disappointing. At first I was pleased with my purchase and experience, until I had a problem with the new battery and had to make use of the warranty. Although the customer response was qui... See more
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See what reviewers are saying
Okamac had a lot of choices for used MacBook Airs, so I could choose exactly the right model with the right combination of RAM, HD, Processor, and condition for my purpose. With other resellers its of... See more
Company replied
I bought a MacBook Pro to Okamac and I wasn't very happy with it and they replaced it with a newer Mac for a very convenient price difference. They stated Correct State, État correct, but it looks alm... See more
Company replied
I bought an "Ugly Little Mac", a Mac Air 13'' 2020 M1, and I couldn't be more happy. This is a line of MacBooks offered by Okamac that are cheaper because they have aesthetic flaws. It took a while to... See more
Company replied
Company details
- Computer and Accessories Store
- Computer Desk Store
- Computer Store
- Electronics Vending Machine
- Used Appliance Store
- Used Computer Store
About Okamac
Written by the company
Okamac.com est la boutique en ligne de la société Okamac, leader européen des Mac reconditionnés en France.
Nous sommes spécialisés dans le reconditionnement des ordinateurs Apple depuis plus de 10 ans.
Sur notre site retrouvez nos :
La batterie est garantie à 80% minimim de sa capacité initiale.
Chaque pièce défectueuse est changée afin d’être remplacée par une pièce fonctionnelle.
Tous nos Mac disposent d’une garantie minimum de 12 mois.
Sur notre site Okamac.com, nous proposons nos Mac dans 4 grades esthétiques différents.
Le grade esthétique n'a aucun impact sur le fonctionnement de la machine. Tous nos ordinateurs sont 100% fonctionnels.
Le grade correspond à l’apparence de la machine. En fonction de celui-ci des traces d’une précédente utilisation sont plus ou moins visibiles (présence de rayure sur la coque, légère trace sur l’écran…)
Une question ou une demande d'information ? Appelez nous au 02.41.24.80.04. Le numéro est gratuit et promis nous sommes aussi sympas que professionnels.
Contact info
4 Rue de la Forgerie, 49480, Verrières-en-Anjou, France
- +33 2 41 24 80 04
- contact@okamac.com
- www.okamac.com
4.3
Excellent
5K reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Okamac
Hello Zacharie,
Thank you very much for your message, which makes us very happy! 🥳
We're delighted to see that you've been won over by our refurbished devices 😊
Have a nice day,
Sophie
Good Interface with customer and done…
Good Interface with customer and done immediate support . I’m so happy with okamac. They responsable for there words .
January 8, 2025
Unprompted review
Reply from Okamac
Hello,
We're delighted to hear from you and to see how happy you are.
I hope you enjoy using your Mac! 🥳
Have a nice day,
Sophie
Macbook pro not working after a day using
Gave a broken macbook pro 2020 that couldn’t even function after a day.
It was working well, I wanted to download apps for my college work and it started to malfunction and the laptop cannot be updated.
December 10, 2024
Unprompted review
Reply from Okamac
Hello,
Thank you for your message and I'm sorry for the inconvenience.
Please contact us by e-mail at contact@okamac.com or by telephone on +33 (0)2 41 24 80 04 to discuss your Mac.
We will do everything we can to find a solution to this problem.
We look forward to hearing from you.
Margaux
SCAM!
SCAM!!! DO NOT BUY FROM THIS COMPANY.
They sent a mac thats barely working and its so dirty like ew🤮 i swear they just restarts the computers and call it a day..
December 7, 2024
Unprompted review
Reply from Okamac
Hello,
Thank you for your message.
I'm really sorry for the inconvenience.
Could you please contact us by email or by telephone on +33 (0)2 41 24 80 04 so that we can find a solution to this problem?
We will do everything we can to regain your trust.
We look forward to hearing from you.
Kind regards,
Margaux
Reply from Okamac
Hello,
Thank you very much for your kind review!
Our customer service team will be happy to help you by e-mail or telephone if you need anything.
See you soon at Okamac,
Margaux
Reply from Okamac
Bonjour Omar,
Mille mercis pour vos 5 étoiles !
Nous sommes ravis que votre MacBook Pro vous plaise 🥳
Bonne journée,
Margaux 👋
great buying experience
great buying experience, received an upgrade because my order could not be ready. happily agreed,received neatly and cleanly boxed along with guidelines in a timely manner. Happy buyer here. Merci!
November 18, 2024
Reply from Okamac
Hello Nafi,
Thank you for your very complimentary comment! We're delighted you enjoyed your experience! 😁
We hope this model suits you in every way 🥳
Our customer service is dedicated to you if you need anything.
Have a nice day,
Margaux
The computer arrived broken
The computer arrived broken. I already sent you a message asking for a replacement and I still haven't received a response.
October 27, 2024
Reply from Okamac
Hello Isabela,
We have responded to your request and provided you with a solution.
We are waiting to receive your Mac at the workshop so that we can carry out an exchange.
Please excuse us for this inconvenience, we hope that this exchange will be conclusive and that the Mac will correspond to your expectations 🙂
I wish you a good weekend,
Margaux
Great experience throughout
Easy to use, fast checkout, fast delivery, and the product was as described. The packaging was particularly good.
October 24, 2024
Reply from Okamac
Hello Carlos,
Thank you for your very complimentary comment! We're pleased you enjoyed your experience 😁
Our customer service is dedicated to you if you need anything.
Best regards,
Sophie
They ruined my macbook even more when i…
They ruined my macbook even more when i sent it for repair and then they ended up not doing anything about my prior damages, saying it was due to myself. their customer service sucks as well, do better!
November 1, 2024
Unprompted review
Reply from Okamac
Hello Fatoumata,
I understand your dissatisfaction, but we received your MacBook with a completely cracked screen.
Please be aware that this is a warranty exclusion and that we cannot repair a device that has been broken or damaged by the customer.
We know you're not happy about this, but we had no choice but to return the device as is.
Thank you for your understanding.
Kind regards,
Margaux
A NIGHTMARE! I bought an iMac for €1,550 on…
I have not been able to sleep this weekend/week.. I bought an Apple iMac for €1,550 on Refurbed with Okamac as the provider, but it struggles to run basic apps like Sublime or Spotify without crashing and becoming extremely loud. Unfortunately, I was on the other side of the planet when it arrived, so my 30-day return period expired before I could test it. When I finally returned home and tried to use it, the iMac barely functioned without excessive noise.
I reached out to Okamac through Refurbed, explaining my situation. They informed me that, since my 30-day return period had passed, they couldn’t process a return but however, I would be able to return it under the 12-month warranty I had purchased. I quickly agreed to do that, reset the iMac, packed it up for return, and bought a replacement computer from DBA (the Danish version of eBay) for the same cost, assuming a refund from Okamac would soon cover the expense of the new computer.
After waiting for some time, I reached out again to Okamac for the return label. However, they responded with a generic message: "Hi William, we can repair it; here’s the return label." But in my initial message, I clearly requested a refund, either full or partial—not a repair. Isn’t it reasonable to expect a fully functional computer from the start?
Now, I’m left with 2 computers that I can’t return, resulting in debt, all due to their reluctance to issue a refund. Their response was simply, "However, we can take it back as part of your 12-month warranty." I've asked everyone I know, they tell me that this clearly means, that they will take it back for return and give me a refund as a reply to my own message, saying that I do not want it repaired, it should be working from the start..
I feel extremely disappointed and frustrated.
I will update this review once I receive their next response.
August 16, 2024
Unprompted review
Reply from Okamac
Hello,
I fully understand your dissatisfaction.
Unfortunately, the answer given by my Customer Service staff is correct. In fact, you have a withdrawal period of 30 days from receipt of the appliance.
This includes being able to change the model or withdraw from your order.
As for the commercial guarantee, it allows you to return purchased equipment to our workshop for 12 months (free guarantee) if you experience a hardware or software fault.
Under no circumstances does this constitute a right of withdrawal. That's why we refused to take your iMac back to the workshop and refund your money.
I hope you have a better understanding of our returns policy, including the right of withdrawal and the warranty period.
We can discuss this in person by telephone on +33 (0)2 41 24 80 04.
Best regards,
Margaux
very happy with the purchse!
I could not recommend Okamac more! The customer service is exceptional, the delivery is fast and the product is exactly as described. If you are looking to buy a Mac at a fair price I strongly recommend it.
October 5, 2024
Reply from Okamac
Hello,
Thank you very much for your evaluation! 😊
We are delighted to bring you complete satisfaction through your experience at Okamac 😄
Beautiful day,
Margaux
Ordinateur MacBook Air 2019
Ordinateur MacBook Air conforme à la description. Je recommande.
September 29, 2024
Reply from Okamac
Bonjour Laëtitia,
Nous sommes heureux de vous lire et de voir votre satisfaction !
Je vous souhaite une belle utilisation de votre Mac ! 🥳
Belle journée,
Margaux
quick delivery
quick delivery, small surprise in the package that made me smile.. nice detail! :)
September 26, 2024
Reply from Okamac
Hello Ana,
Thank you very much for placing your trust in Okamac 🥳
Our customer service team will be happy to help you if you need anything 👍
We hope to see you soon,
Margaux
Sent me the wrong computer and is not…
Sent me the wrong computer and is not answering my messages. I tried to call and waiting 20mins before the line cut me off.
September 1, 2024
Reply from Okamac
Hello Sam,
Thank you for your message.
After consulting your exchanges with customer service, I can see that solutions have been found for you and that you have opted for an exchange.
You should know that we sell our appliances in more than 15 countries in Europe and we make ourselves available to our French and European customers every day.
We do our utmost to provide a privileged service to each of our customers in order to meet their needs.
We are also there for you, whenever you need us.
Yours sincerely
Margaux
Good Macbook Pro
Good Macbook Pro, fair price, fast delivery and pleasant cost processing. Recommended!!
August 3, 2024
Reply from Okamac
Hi,
Thank you so much for your kind words! We’re thrilled to hear that you're satisfied with your MacBook Pro, the price, delivery, and our customer service. 😊
Your recommendation means a lot to us! If you need anything in the future, don’t hesitate to reach out.
Best regards,
Lola
Okamac.com
Such a scam
Such a scam! Received a faulty computer for 650 euros, sent it for reparations 3 times, and claimed to have "changed the battery" when the serial number and lifelength is exactly the same - 2 times. When I asked them about this they avoided to answer. Smells like a SCAM! AVOID AT ALL COSTS!
August 10, 2024
Unprompted review
Reply from Okamac
Hello Daniella,
We are sorry that your experience with Okamac did not meet your expectations.
In fact, we changed the battery thinking that this would solve your problem.
In the end, we opted for an exchange, for an identical device. We hope that this new device meets your expectations.
Please note that our customer service team is available to you by e-mail and by telephone on +33 (0)2 41 24 80 04.
Yours sincerely
Margaux
MacBook Pro Touch Bar - M1-16GB RAM-1TB SSD
The product that I bought was exact the same one that I bought. It delivered quick and protected well. The Support Team is really helpful.
Feel free to ask or get anything.
July 17, 2024
Reply from Okamac
Bonjour Mikail,
Nous vous remercions sincèrement pour cette superbe évaluation !
Je vais transmettre votre satisfaction à Lola qui à répondu à votre demande 😊
Je vous souhaite une belle utilisation de votre Macbook 🎉
Belle journée,
Margaux
Merci les gars 😚
You might be thinking to go for what's globally trusted as nb 1 player... but not for refurbished stuff dudes ;-) refurbed.com in partnership with its solid network, in this case the great french OKAMAC guys 😎 it's NUMBER 1 on this side, really great and really corresponding to what you wanted. No jokes. Fully clear. Fair. Can't say more. Trust them. Merci les gars 😚.
July 18, 2024
Unprompted review
Reply from Okamac
Hello Francisco,
Many thanks for your incredibly positive feedback! 😄 We are delighted to know that our partnership with Refurbed and our service have fully satisfied you. Your trust and recommendations are our greatest reward!
We make it a point of honor to offer quality refurbished products and to be transparent with our customers. It's a pleasure to know that we've met your expectations!
Please do not hesitate to come back to us if you have any questions or need any assistance in the future.
Best regards,
Lola
Okamac.com
Reply from Okamac
Hi Patrick,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your MacBook Air. 😊
If you ever need anything, don’t hesitate to reach out. We’re here to help!
Regards,
Lola
Okamac.com
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