Old Boot Sofas Reviews 453

I ordered a Spittlefield small sofa last April and was advised it would be delivered in around 3 months which was fine, particularly as we were in and out of lockdowns. It came as promised in August and appeared just as advertised but as I began to sit on it, clearly the cushions did not match as one was very hard and uncomfortable compared with the other and visually made one back cushion appear higher than the other. They offered to order another infill but it would take 8 weeks. When 8 weeks had passed I rang and was advised that it was in and they would arrange a delivery, however time passed so I rang again and was told there was a delay with the supplier. It was therefore around 4 months before I eventually got the replacement, during which time I was the owner of a little used and very uncomfortable sofa. The staff were always polite and eager to help but there is a clearly need for better quality control within the company as, reading through these reviews, other customers have had a similar experience with cushions. I have never ordered furniture on line before and after this experience will not do so again.

I love my sofa - it’s just what I wanted, the quality is great, it looks wonderful, I love the combo of new yet with a retro/vintage feel - and it is really comfortable!
The customer service from old Boot has also been fantastic - a truly caring, personal service (even down to the delivery guys) that is really unusual these days! Hugely recommended!

Fantastic service from start to finish from getting leather samples at the beginning and great communication all the way through to receiving our new sofa. We ended up getting it a few weeks early too which was a bonus. Excellent quality too.

Great service, stunning quality sofa's, very good value for money!

Please don't buy or order from this company as they are cheater.
I order a sofa from this company in 2020 with a duck cushion.
I try to site on it I find it so hard if feels like sitting on a hard rock so cannot send it back as it has passed the time. Then I left without sitting on it for almost a year just trying to make is soft. Believe it or not I site on it 2 day ago and still it is as hard as a rock so I opened the cushions to look inside - inside where they put the duck feather but it is folded into 2 that means the cushions is not made for my sofa they just gave me a cushions inside that was made for a bigger sofa. what kind of service is this. I wish I have looked inside before.
I will advise any one not to order from them waste of money.

Superb customer service from order to delivery and always helpful with information and samples. Absolutely delighted with the sofa and chair but not so the cat and dog as they're now banned from them! Too lovely to spoil. How about an Old Boot dog sofa to match?

Old Boot Sofa's were amazing from the initial fabric sample request through to delivery.
The quality of the sofa is outstanding. It is rare these days to find suchsuperior craftmanship. I have a sofa that is eye catching, supremely comfortable and will last my life time.
Delivery was before specified date and couriers were efficient, polite and helpful.
I highly recommend this company.

Our new velvet sofa is exactly what we wanted and is excellent quality. We had ordered fabric swatches in advance and colour and shape are lovely. The firm kept us updated about when it would be delivered and the delivery men were excellent.

Initially, I was very impressed with this company's website and marketing and therefore ordered a two seater sofa. What arrived was a totally different coloured sofa in terms of shade and a poor quality leather. It certainly did not have the "lived in vintage look" that was portrayed on the website and the reason as to why I purchased it in the first place. I immediately requested a return of the sofa and a refund. I was then informed that a £50 pick up charge was required - why was this necessary when it was your fault as the description of the sofa was blatantly incorrect and misleading? Eventually picked up two weeks later at a begrudged fee of £25 and then a six week delay in refunding my money. There are several companies in the market that produce better quality products and do not mislead clients.

I would never buy a sofa from this company again. The quality or lack of it I should say does not reflect the price. The sofa is not at all comfortable. I would probably have had a better sofa from the more widely known companies as advertised on TV. I live in Manchester so it would have been an expensive trip to visit the showroom in Fulham. I shall never buy a sofa online again.

Purchased a Whitechapel 3 seat sofa bed ,from start to delivery they have kept me informed /updated all the time ,exceptional service !! even the delivery guys were really helpful/courteous .Love the sofa ,

Ordered a 4 seater Battersea sofa and 2 seater sofa bed both in rustic grey leather. However after they had been delivered and unpacked, I noticed that the seat cushions, back cushions and base of the 4 seater sofa were a different shade of grey (mid grey) to the rest of the sofa (blue/grey) making the sofa effectively 2-tone in appearance. The 2 seater sofa did not have this issue as all of the leather pieces were the same shade.

I reported this to Old Boot Sofa and was told that different parts of a hide could take colour dyeing in different ways. This is ridiculous as it would mean that it is effectively down to chance that all of the pieces of any manufactured sofa would ever actually match and no high-end sofa manufacturing business could realistically operate like this.

I would have been disappointed if this had been a budget DFS sofa but the fact that it cost nearly £2500 (this was just for the 4 seater) makes this a very bitter pill to swallow (& offering compensation of £100 off another order for scatter cushions really doesn't cut it).

Update 05-Jan-2022: I have asked Old Boot Sofas to provide replacement seat/back leather cushions in a colour that is a closer match to the rest of the 4-seater sofa and the 2-seater. I cut a section of leather from inside the zip "pocket" of one of the 2-seater cushions for their workshop to colour match to. This isnt an optimal solution as the new cushions may still not be an exact match to this but hopefully it will be better than it is now.

I will update this review when the new cushions arrive which I would estimate to be late Feb/Mar 2022.

Update 08-Apr-2022: I received the replacement leather seat & back covers today (so removed the old ones and fitted the foam which was not an easy job on the seat covers as the foam fits tightly) and these now match the rest of the sofa. I have increased the rating of my review from 1 to 3 star as this could have all been detected at the point of manufacturing but the retail side of the business did at least take remediation steps which was appreciated.

I cannot recommend Old Boots Sofas highly enough, from the initial communication to the final delivery everything was fantastic. Customer communication was 5 star and my furniture is absolutely perfect and looks amazing in situ. Thankyou for a great experience.

Lovely comfortable sofa delivered earlier than we expected. Very professional job all round. Thank you.

Absolutely thrilled with every aspect of service, from prompt delivery of samples, follow up email to see what I thought , to the delivery which was earlier than expected . Chair was exactly what I wanted - thankyou

Sofa arrived 6 weeks early. Looks great and very comfortable.

Bought a Whitechapel xl and a three seater it was painless from start to finish.The first couple of weeks were entertaining as the cushions were very slippery but now it’s moulded and softened it’s becoming much more comfortable by the minute ….would I purchase again… YES

Took delivery of my new Hepburn sofa after being endlessly let down by a ‘big name brandI’..oh how I wish I had come straight to Old Boot in the first place.. beautiful sofa, excellent service, quick and easy on every level! Highly recommended!

WOW so glad i chose Old Boot Sofas to make my sofa...excellent service from start to delivery ...super quality and looks amazing 👏👌

Amazing customer service and we love our new sofa and chair. We have been kept updated every step of the way. Can’t praise this company enough! Thank you.