Oliver Jewellery Reviews 

3,325
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 470 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally knowledgeable and friendly staff members, noting wonderfully smooth online transactions and extremely prompt delivery services. Many buyers are consistently delighted by the stunning quality and condition of the luxury jewelry and vintage designer bags, stating everything always matches online descriptions perfectly. However, some customers also noted minor drawbacks during their shopping journey, mentioning occasional slow communication responses, missing watch links, or minor wear on accompanying accessories. A few people also experienced occasional issues regarding customer service communication, staff interactions, or items requiring unexpected adjustments.

What people talk about most

Product

Consumers find product quality and descriptions to be extremely satisfying and accurate. Reviewers frequently... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly and... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items arrive in pristine condition... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently warm,... See more

Service

Customers consistently note positive experiences with service, highlighting friendly and helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the absolute BEST experience with Paloma at Oliver Jewellery!! She is so warm, always patient and genuinely lovely to work with from start to finish. I was making a pretty big purchase and never... See more

Rated 5 out of 5 stars

Oakville person 5 Stars all thee way. Web site easy to navigate, ( you don't have to be tech savvy). Transaction smooth, delivered a day later. Delighted with item. Yes I will most definitely... See more

Rated 5 out of 5 stars

There was a slight delay in getting my item shipped, maybe impulse shopping on a weekend is not the best idea! But once we get the bracelet to ship, everything is perfect - friendly service by... See more

Rated 5 out of 5 stars

I love that I can see all the bags and jewelry up close and feel the merch. The customer service team are all very knowledgeable about their inventory. I always feel welcomed and enjoy my shopping... See more


Company details

  1. Jewelry Store
  2. Bags and Luggage Store
  3. Gold Dealer
  4. Handbags Shop
  5. Jewelry Buyer
  6. Watch Store

Written by the company

Oliver's is a trusted family-owned business, proudly serving customers since 1971. We specialise in buying and selling authenticated pre-owned luxury jewellery, luxury watches, designer handbags, and accessories, offering exceptional value with pre-owned luxury at up to 90% off. Shop iconic brands including Cartier jewellery, Louis Vuitton purses, Tiffany & Co., Hermès handbags, Chanel, Rolex, Omega, Van Cleef & Arpels, Gucci, and more. Our mission is to be the most trusted destination for authenticated luxury. Whether you're buying your next investment piece, selling luxury jewellery or watches, or looking for a pre-owned designer handbag, we provide honest advice, expert knowledge, and complete transparency at every stage. Every item is professionally authenticated and carefully inspected, giving you confidence in every purchase. We believe luxury shopping should be clear, respectful, and pressure-free. Our experienced team takes the time to understand your needs, answer every question, and help you make informed decisions without sales pressure. For over 50 years, our reputation has been built on trust, integrity, and exceptional customer service. Every client is treated with patience, respect, and genuine care because long-term relationships matter more than short-term sales. At Oliver's, you can buy and sell luxury with confidence, knowing authenticity, value, and outstanding service always come first.

Exceptional Service

Written by the company

Luxury service comes as standard.
We believe every customer deserves patience, respect, and genuine care, creating a relaxed experience with no pressure to buy or sell.

AUTHENTICITY IS EVERYTHING

Every item is expertly authenticated, so you can shop with complete confidence.

Our in-house team of gemologists, horologists, and luxury brand authenticators carefully inspect every item before it is offered for sale. With decades of experience and hundreds of items authenticated each day, we apply rigorous standards to verify authenticity, quality, and condition. Every piece is thoroughly vetted, giving you complete confidence that your purchase is genuine and exactly as described.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,325)

474 reviews in the last 12 months

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Rated 5 out of 5 stars

Can’t stop looking at the cute little butterfly on my wrist

There was a slight delay in getting my item shipped, maybe impulse shopping on a weekend is not the best idea!

But once we get the bracelet to ship, everything is perfect - friendly service by Elizabeth, well packaged, item just as described and purchased at a discount from retail.

Will definitely keep my eyes on new items added to the shop after this positive experience.

August 9, 2026
Rated 5 out of 5 stars

I stumbled across your website while…

I stumbled across your website while looking for a Canadian reseller of luxury bags.
I’ve been buying and loving all different types of handbags for almost 40 years. My favourite is leather.
I’ve never seen a LV bag or held one but I wanted one. I found your website and found a small tote… I loved it. I was hesitant. I put it in the “cart” and kept it there for a while. I was worried that the pictures wouldn’t be an accurate representation of the tote.
I received my Popincourt Haut tote yesterday.. I opened it slowly - it was packaged carefully with paper and a shimmery dust bag.
This tote is beautiful. It’s in beautiful condition for a 20 year old bag. I have already packed up my tote and ready to use. I have my eye on a couple other items. 😊
I live about 4 hours north of you.. next time I get to Toronto I’d love to come in store to shop.

Thank you so much
Michele

August 13, 2026
Rated 5 out of 5 stars

Great experience

Great experience! Staff was attentive and answered all my questions.
Amazing selection of luxury goods! Will definitely be back :)

August 1, 2026
Rated 5 out of 5 stars

The staff are the best

The staff are the best! The buying office are always ready to deal. Thank you for my last large purchase bundle Ariel! Donna the after market jewelry adjuster always gets it right. Thanks to Micha and my go to expert Simon for all your time and professional input.
See you again in a few days, for my by weekly visit.

August 5, 2026
Rated 4 out of 5 stars

Good Experience

Nice product selection and I’m happy with the product I received given it was exactly as described. The reason I haven’t given 5 stars is because of slow response times to questions, though when I did receive a response it was helpful. This is a small item, but I also appreciated their quick and reliable shipping method. Cheers.

August 2, 2026
Oliver Jewellery logo

Reply from Oliver Jewellery

Thank you for taking the time to share your feedback! We’re so glad to hear you’re happy with your purchase and that it arrived exactly as described.

We also really appreciate your feedback regarding our response times. While we’re happy our team was able to assist, we know timely communication is important and it’s something we’ll continue working to improve.

Thank you again for choosing Oliver Jewellery — we hope to serve you again soon!

All the best,
Elizabeth

Rated 3 out of 5 stars

Elizabeth was great and a pleasure to…

Elizabeth was great and a pleasure to do business with online. customer service in store wasn’t that great. it would be nice to be acknowledged by employees when entering the store. the security guard was nice.

August 6, 2026
Oliver Jewellery logo

Reply from Oliver Jewellery

Thank you for taking the time to share your feedback, and for your kind words about your experience with me online — I really appreciate it!

I’m sorry, however, that your in-store experience didn’t provide that same level of service. Every customer should feel welcomed and acknowledged when visiting us, and I appreciate you bringing this to our attention.

I’ll be reaching out to you directly, as I’d really value the opportunity to learn more about your experience.

Thank you again for your feedback and for choosing Oliver Jewellery.

Warmly,
Elizabeth

Rated 3 out of 5 stars

Spring on pin was broken…

When the watch arrived, one of the springs on a pin on the band fell off…
Took the watch to the Oliver location in Hamilton, 40K away…a spring was not available, and was advised to go to the Oakville location. I decided to take the watch to a jeweler close to home to repair and take one link out, as well paying $25.00.

The watch works well, looks exactly as the pictures and I’m otherwise satisfied.

August 6, 2026
Oliver Jewellery logo

Reply from Oliver Jewellery

Thank you for taking the time to share your experience and for your 3-star review. We’re glad to hear that you’re happy with the watch itself, including its appearance and performance.

We sincerely apologize for the inconvenience with the spring on the band and for the additional trip and $25 repair cost you incurred. We understand how frustrating it is to receive a new watch and then have to arrange a repair locally.

We truly appreciate your understanding and are pleased that you’re otherwise satisfied with your purchase. Your feedback regarding the band and our service locations is valuable to us, and we’ll certainly take it into consideration as we continue to improve.

Thank you again for choosing us, and we hope you enjoy your watch for a long time to come!

Elizabeth

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