Olly & Owl logo
Visit website

Olly & Owl Reviews 9

•
TrustScore 2.5 out of 5

2.4

Baby Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Baby Store
  2. Children's Store

About Olly & Owl

Written by the company

Important update!

Olly & Owl was acquired by Home Goods Group, LLC at the end of February of this year.

Please note that comments on customer service prior to February do not reflect the policies of our new management team. We are committed to top-notch customer service. We respond to emails and issues within 24 hours in most cases. If you have any questions or issues regarding our products, please contact us at help@ollyandowl.com

Olly&Owl is a collection of our absolute favorites in baby + toddler.  We hand select our items and strive to bring to you unique, quality, and adorable products that will keep you coming back for more.  

Our business hours:

Mon - Fri, 8:00am - 5:00pm Mountain Time USA   

Contact info

2.4

Poor

TrustScore 2.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY! Their website looks like a cute little American small business selling high-quality baby products. Instead they are reselling cheap Chinese garbage at a huge markup. You will wait weeks or months to get stuff sent from China. You can buy the same stuff much cheaper, and get it quicker, on Amazon. Do that instead!

September 27, 2022
Unprompted review
Olly & Owl logo

Reply from Olly & Owl

Hello KD - if you've been waiting months for your order, please contact us so we can investigate. Some products do take 2 - 3 weeks. We clearly state that at checkout.

Advertisement
Rated 1 out of 5 stars

Poor quality for the price

June 22, 2022
Unprompted review
Olly & Owl logo

Reply from Olly & Owl

Hi Alc,
We're sorry to hear that you have a problem with the item you ordered. Please contact us at help@ollyandowl.com and provide your order number. Most items are covered by a warranty.
Thanks,
Olly&Owl

Rated 1 out of 5 stars

This is the worst online shopping…

This is the worst online shopping experience I have ever had!

I contacted them as I wanted to return my item, being a diaper bag (the bag was smaller than I thought and I was also gifted a diaper bag to help save us money). Their return policy says you have 3 days to return the item, but gives no details on HOW to return (return address). I have sent multiple emails requesting this information and have not been responded to. It’s been weeks. I am convinced this company is the biggest scam I have personally ever been a victim of. That’s how I feel about this company - I feel like a victim.

October 21, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service

The item I ordered took over 2 months to get to me, when I contacted them they offered me a 30% refund. Trying to get that refund has proven to be impossible. They will not respond to my emails, Instagram comments, Facebook messages. They also blocked me from Instagram. Terrible customer service, would not recommend buying from.

September 16, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

DO NOT BUY

Dreadful! Took weeks to come from China. Within a couple of months the zip had broken and the seams started to give. I wrote a 1 star review on website and it still hasn’t been published. The same 17 ‘5 star’ reviews every time I look for mine even though a banner pops up to say someone else has just bought this bag. A massive scam. DO NOT BUY.

January 31, 2020
Unprompted review
Rated 1 out of 5 stars

Do not order from them

My sister ordered me a diaper bag for my baby shower. I started using it early August and by the end of August there was a huge tear in the front pocket. I emailed Them and no response so i messaged Them on Facebook and they blocked me from messaging them. I would Never recommend purchasing from them.

September 6, 2019
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look