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Rated 1 out of 5 stars

I was just reading about it answered a few questions and decided I was not interested and all of a sudden I see that I am charged for a subscription that I didn’t even know I was signing up for and I... See more

Rated 1 out of 5 stars

No customer service for cancelling service. NIGHTMARE! RUN AWAY FROM THIS APP! You have to cancel your card so that you're not charged anymore, unbelievable!

Rated 1 out of 5 stars

Awful experience. Renewed automatically so charged £66 and said it’s because u didn’t cancel, yet I didn’t sign up for auto-renewal and the email reminder was sent over Christmas period to junk mai... See more

Rated 1 out of 5 stars

This is a scam. As soon as you enter any details you are signing up to illegal terms and conditions that include refusing to give refunds. The meal plans are a joke and clearly produced by a random al... See more

1.2

Bad

TrustScore 1 out of 5

158 reviews

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1.2

All reviews

(158)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was just reading about it answered a…

I was just reading about it answered a few questions and decided I was not interested and all of a sudden I see that I am charged for a subscription that I didn’t even know I was signing up for and I definitely don’t want. It’s a terrible scam. I have just called my bank Capital One and they are going after this company as soon as the transaction post. They know it as a scammer company. Call your bank and report them asap

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

Thief

I would give them 0 stars but it’s makes you give them 1. Does anybody know the customer service number? I signed up for it downloaded the app paid for it! I logged on and it doesn’t even recognize me as a user but they took my money.

March 18, 2025
Unprompted review
Rated 1 out of 5 stars

app,OMO, terrible service

app,OMO, very misleading and just terrible in every which way, so is eveything else, took my $ and then some, can't get an anwser from anyone, unable to cancel, I didn't do my research like i normally do, serves me right, Then to make matters worst, a few days later an update terms of use and subcription terms pops up, a little late, totally disgusted!!!!!

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience. Renewed automatically so charged £66 and said it’s because u didn’t cancel, yet I didn’t sign up for auto-renewal and the email reminder was sent over Christmas period to junk mail.
Unprofessional and they don’t action your complaint despite repeated requests.
They send the same information making out you’re stupid. Then when you complain they say you can unsubscribe.
I’ll refer via ombudsmen but avoid as it’s a lot of hassle you won’t need!

December 31, 2024
Unprompted review
Rated 1 out of 5 stars

Waste of time, money

So grateful for the honest reviews. Was googling intermittent fasting and this app was pushed forward by algorithm. Filled out their questionnaire and liked how optimistic it was about my goals and timeline. Also platform for initial questionnaire was fun to use. But got wary when immediately prompted to sign up and input financial details to get the so called plan. All the recent reviews on Apple and Trustpilot indicate a scam. Thank you to all the good samaritans who are warnings others off committing any details to this site. I also wish I could get the 10-15 mins back of getting my hopes up while filling out the survey. Good luck with your goals, everyone! Did more research and will try an app called Fasty - it’s the opposite of this one. Free, efficient, no BS.

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

Like everybody here I found out after…

Like everybody here I found out after paying my subscription that this app was not as expected. Tried to cancel the same day only to be told CANCELLATIONS ARE IRREVERSIBLE. Have asked my bank to try and get it back for me. All I can say is OMO YOU DON'T

October 31, 2024
Unprompted review
Rated 2 out of 5 stars

JUST TRY CANCELING THE SUBSCRIPTION

It’s hard to believe that this organization makes cancellation of a subscription so difficult. I presume the intention is to do everything possible to discourage cancellation. I have attempted multiple times to cancel and each time I end up in the same place…..nowhere and frustrated. There is a new law recently passed in the states entitled “click to cancel”. It doesn’t appear that OMO is aware of this new law as the law requires cancellation must be as simple as signing up for an app.

I have reached out to the Federal Trade Commission to file a complaint against this organization. It would be so easy for OMO to avoid all of the complaints simply by playing nice!

UPDATE
After numerous attempts to cancel my subscription I found that my subscription was cancelled whilst visiting the website. I am relieved that my cancellation was finally resolved.

October 21, 2024
Unprompted review
Rated 1 out of 5 stars

Ripped me off

Ripped me off. I signed up for the special offer of 3 months for $29.95 then they immediately attempted to charge my card another $48. My bank declined it, they tried a total of 5 times.

June 29, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THESE OMO PEOPLE

DO NOT USE THESE OMO PEOPLE
Complete scammers
They keep your card details on file and take money out of your bank and will not refund it
DO NOT USE THEM
DO NOT GIVE THEM YOUR CARD DETAILS
I'm taking them to court to get my money back -

June 24, 2024
Unprompted review
Rated 1 out of 5 stars

I wish i came here first

I wish i came here first!
Took my money with my under the impression they are giving you access to the exercise and meal plan... the help thats offered and its not. its yet another version on my fitness pal adding in your calories with no help whatsoever!!!!! SCAM SCAM SCAM

June 21, 2024
Unprompted review
Rated 1 out of 5 stars

legally scamming vulnerable customers

PLEASE PLEASE ALWAYS DO YOUR RESEARCH BEFORE SIGNING UP TO ANYTHING!! Learn from my expensive mistake…

Be aware that signing up for a weeks PAID trial actually signs you up for rolling WEEKLY payment of nearly £18!!!

Moreover, you CANNOT CANCEL your subscription easily. There is no option on the app. Again, OMO will say that this is all in their T&Cs blah blah blah. However, it is clear to me they are using tactics to gain as much money as they can from this. All the other reviews point to this.

This is a company that claims to care about its consumers. When they write back to reviews they state that it’s all there when you sign up. If it’s there and clear why is there so many people that have fallen victim to your subscriptions?

Shocking company that hides behind the “small print”

June 17, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM - do not even set up a free account, no subscription was set up yet they’ve taken a random payment of £17.77, have contacted my bank to make sure any future payments are blocked, still not guaranteed they won’t be able to steal from me again. Made several attempts to contact them with no luck and by the looks of it everyone is having the same issue. The app is rubbish, the customer service is absent and there’s no other way to contact them.

May 11, 2024
Unprompted review
Rated 1 out of 5 stars

This is one of THE WORST weight loss…

This is one of THE WORST weight loss apps EVER! Crappy logging, horribly inaccurate/inconsistent calorie counts in their database, for example one cup of Raspberries have calorie options ranging from 20 calories to 200 for the same serving. WTAF? GIANT SCAM PREYING ON FOLKS DESPERATELY SEEKING WEIGHT LOSS TOOLS. OMO IS EVEN WORSE THAN NOOM!!!

May 3, 2024
Unprompted review

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