one.com Reviews 

Do not recommend.
Subscription notifications are not timely sent so you will pay for an extra year. cancellations are not honered so you will pay for an extra year. customer support "really feel your pain" but you will pay for an exra year.
Stay away from this company. I will be moving all my domains in. It is a hassle biut worth it to get rid of these grifters.

Dear Alyssa,

I would like to express my sincere appreciation for the excellent support you provided.

We had a serious email delivery issue caused by SPF records, and you provided outstanding support throughout the entire process.

You were always professional, patient, and very responsive. You carefully investigated the issue, clearly explained what needed to be done, and stayed with us until everything was fully resolved.

Thanks to your assistance, our business email is now working perfectly again, and all emails are being delivered successfully, including important correspondence with embassies and our international partners.

I would especially like to thank you personally for your excellent customer service, technical knowledge, and dedication. You are a great representative of one.com, and your commitment to helping customers is truly appreciated.

I highly recommend one.com and sincerely appreciate the outstanding support I received from you.

Thank you once again, Alyssa. I wish you continued success and all the very best.

Kind regards,

Ingus Tūns
Chairman of the Board 🇱🇻 🇪🇺 🇹🇭
Emanja Latvia, SIA

Alyssa helped me when many others couldn’t. I had been sent back and forth and tried several different solutions without success, but Alyssa managed to fix the issue within 10 minutes. She was efficient, helpful, and professional. I’m very grateful for her support.

A difficult - and in between cumbersome - process that finally solved an unexpected and serious problem! 😇 🇺🇦

James really helped me very well. Thanks for that!

very good. thanks to James who help me :)

☆☆☆☆☆ (0/5)

I've managed domains for over 10 years, and this has been the worst registrar experience I've had. This has now been going on for half a month.

My goal is simple: transfer my .io domain away, because one.com charges over $100 a year for it. But as the owner, I cannot get my own Auth/EPP transfer code. It isn't shown anywhere in the control panel — the code is only ever emailed to the registrant address on file. And here's the absurd part: the registrant email on file is the address of my PREVIOUS registrar, which was carried over when the domain was transferred in and never updated. So I can't receive the code, because it goes to an inbox I don't control.

To fix that I just need to update the registrant email to my own. But their control panel rejects my perfectly valid email with "invalid email" — every time, across multiple browsers and Incognito. I sent screenshots. That's a bug on their platform, and instead of fixing it, support pushed the problem back onto me.

Then the demands started, and kept shifting. To change my own email, on my own domain, while logged into my own account, I was told to submit a signed form, a scan of my passport/ID, a signature, and proof of previous and current ownership. The domain literally sits inside my one.com account — my logged-in account IS the proof. Yet the requirements changed with every reply and every new agent: proof from the previous registrar, then a one.com invoice, then back to an old invoice from the previous registrar. No consistency, every message restarting the loop.

The data-protection side genuinely concerns me: demanding a passport and signature — with no stated retention period, no security commitment, no privacy assurance — for a task that doesn't require any of it is excessive, especially for an EU-based company that should be held to data-minimisation standards.

Half a month, a $100+ domain I'm trying to leave, and I still can't pry loose a transfer code that is rightfully mine. Charging premium prices while locking owners out of their own domains is unacceptable. Avoid.

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one.com replied here with all the right words — "smooth process," "happy to help," "looking forward to assisting you." That polished tone is exactly the problem. Behind the friendly script is a company that creates obstacles, wastes your time, and treats the customers paying it with cold indifference.

Pretty language, hollow service. Don't judge them by what they say in these replies — judge them by what they actually do. In my case, that was two weeks of being locked out of my own domain. Trouble MAKER！

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Update: This has now dragged into its third week. After a public reply here inviting me to email their service team, I finally got a response that moved an inch — they approved the email change for one domain. But the saga continues. I have three domains stuck in the same broken state, and instead of fixing all three together with the information they already have on file, I'm told to repeat the entire ID-and-form ordeal separately for each one.

Then came the real kicker: for one of the domains I'm trying to leave, they're now telling me I may have to pay a 109 CAD renewal invoice before they'll let me transfer it away — a renewal I never wanted, on auto-payment I had already asked them to switch off. So the message is: pay us again for the thing you're trying to escape, or stay stuck.

Every reply comes from a different agent, with shifting requirements, restarting the loop. Approve this, wait 24 hours, fill another form, pay this invoice, send more documents. Weeks of my time burned on a task that takes two minutes anywhere else. This isn't service — it's a maze designed to wear customers down. Still trying to get out.

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More update

Update: Still no email change, still can't get my own transfer codes, and the auto-renewal I repeatedly asked them to cancel was never switched off. Every reply comes from a different agent contradicting the last — Raven confirmed my change was "approved," then Karen said there's no record and told me to start the forms over. Meanwhile they left auto-renew ON and generated a 109 CAD invoice on a domain I'm trying to leave — pay for the renewal you never wanted, or stay locked in. The "happy to help" replies are a costume; underneath is a lock-in maze designed to wear you down. Still fighting to get my domains out.

Thank you SO much for helping with problems at my homepage (no pics and contactformular, that did'nt send).

🙏😀

Anne was super helpful and patient. We solved several issues - all smooth and I purchased an URL more :) I work in CS myself so I know how it should be done. Well done Anne :)

I was supported quickly and with no hesitation at all. Also performed with great patience

Avoid one.com at all costs. Here's what they did to me:

Blocked the cancellation button on my dashboard so I couldn't manage my subscription

Charged me £327.30 (Invoice: #44496665) for auto-renewal I asked to cancel

Charged me for an expired domain I no longer used

Support is a trap – live chat down, emails bounced between departments to confuse and delay me

Refused to refund even though they admitted they could cancel

One.com has this invoice on file. I challenge them to show the exact date my 30-day cancellation window ended.

You can't enforce a 30-day policy if you deliberately hide the cancel button. This is a subscription trap, plain and simple.

Do not give them your payment details. They will take your money and ignore you.

I'm now pursuing this through my bank and reporting them to consumer protection.

UPDATE:
one.com has now reached out and offered a retroactive cancellation of Invoice #44496665.

I am currently working with them to complete the refund process.

I appreciate Meya's assistance in finally resolving this.

However, it took a public review and multiple emails to get this outcome which should have been a simple refund from the start, especially since the cancellation button was hidden on my dashboard.

I will update this review once the refund is fully processed.

In the meantime, I still caution others about the hidden cancellation button and auto-renewal trap that led to this situation.

FINAL TRUTHFUL UPDATE:

I received my refund and it took many days before arriving. They were not supposed to take my money without permission. I never consented or approved authorisation!

Looks like, this is a common practice within one.com and a new sneaky way of extorting money from innocent customers.

I read through all the negative comments here and most people were charged for expensive plans they never signed for.

Read their negative comments and see the same issues.

How It Works:

one.com offers you a Beginner plan at a very discounted price.

Then, they would secretly switch you into their most expensive plans without ever informing you.

Once your renewal period is about 4-5 months before due date.

They automatically take your money, hide the internal edit button for your payment details to be locked within their system.

If you contact their chat support, they send you into a vicious cycle of roaming from one department to another. You have no way of knowing who is supposed to help you out!

Finally, one of their chat support team sends you an email with their cleverly legal script to make it look you are at fault and your renewal not refundable.

This was my truthful experience and read other negative reviews and make an informed decision.

It is against the UK laws for a company to take customers monies without an agreement.

I take the one.com services and i love them !

You can thrust One.com, here is good services for your websites.

And the support is really helpful and caring.

Alyssa was a pleasure to chat with, she understood my issue and resolved it very quickly while guiding me through the steps I need to do at my end. Thanks Alyssa!

how One handled my issue over the telephone service was exceptional and highly professional, in particular Anne who took my call. I highly commend One for their professionalism and customer service.

I had a great experience. The service was excellent, and everything was handled much quicker than I expected. The team was friendly, knowledgeable, and genuinely helpful. They communicated clearly and efficiently, making the whole process smooth and stress-free. Highly recommended!

Outstanding customer support from both Nevea and Adrian H.
They handled a complex case involving a plan downgrade,
add-on cancellation, and invoice recalculation. The whole
process was clear, professional and resolved within 24 hours.
Both agents provided written confirmation of every step, which
gave me confidence to proceed. Highly recommend their support
team.

The support always understands me perfectly!

Krizzia was incredibly helpful, patient, and solution-oriented. I contacted support because my renewal invoice had not reflected the downgrade I had already made, and she quickly checked the account, explained the situation clearly, and manually updated the invoice for me.

She also took the time to explain the additional charges, removed the Managed WordPress add-on, and kindly offered a courtesy solution for the email storage issue so I would not have to delete emails immediately. On top of that, she applied a discount to help reduce the renewal cost, which was genuinely appreciated.

The whole interaction was quick, kind, and professional. Krizzia made what could have been a stressful billing issue feel easy and handled it with real care. Excellent support.

I have had problems with my web site for some months. I hadn’t updated the site with the right themes. I called the support and the technician solved my problems in a few minutes. To update is normally the customer’s responsibility. Outstanding service!! I can really recommend one.com.

While One.com was relatively quick to respond to my support ticket once it was formally escalated, the speed of a response means absolutely nothing when the actual service and technical guidance rendered are structurally flawed and deceptive.

After I successfully executed my mandatory address updates within my control panel on June 18th, fully completing my consumer obligations, One.com’s support team began issuing entirely incorrect instructions. Instead of diagnosing their own system communication block, agents repeatedly forced me into a circular loop... insisting that I "re-do the steps" that were already finalized and documented on my end. Providing redundant and incorrect workflows to a paying customer facing a strict registry deadline is highly deceptive. It functions as a delay tactic to shift the blame for an internal software error back onto the user.

What makes this situation entirely unacceptable is the complete lack of technical coordination. Both One.com and the national registry (Punktum dk) operate within the exact same closed Danish digital ecosystem. It raises serious architectural questions when a major registrar cannot cleanly synchronize real-time compliance data with its own regional registry, forcing the consumer to endure severe administrative stress and uncompensated troubleshooting over a major national public holiday weekend.

You pay a registrar to securely manage, validate, and bridge your digital property to the registry backend.

Furthermore, the front-line customer service staff displays a level of technical incompetence that is genuinely alarming for a company managing critical web infrastructure. One.com desperately needs to either completely refresh its front-line team or substantially increase its compensation packages to attract qualified IT professionals who actually understand data propagation, rather than relying on low-cost script-readers who only serve to escalate consumer distress.

Please avoid this registrar at all costs. Saving a few bucks on a cheap subscription will never compensate you for the immense mental pain, anxiety, and hours of wasted time they will inflict upon you. Paying extra for established, highly experienced global domain registrars like GoDaddy is worth every single penny to ensure actual asset security and complete peace of mind.