OneAdvanced Reviews 

Support advice - Roopa, document collections solution offered, thank you

Over the past few months Jared has been a great source of support helping me with various projects such as VA and Libre. I know if I have a problem he tends to have the anwsers to resolve the issues and always does. He is very knowledgable of the products and always professiona. Issues are always resolved quickly and effeciently. At times he has made himself available on teams to chat. Keep up the good work Jared. From Sharon Auchinraith Medical Practice

Merwin Rodrigues Was very helpful and resolved the issue quickly. Guided me through on resetting passwords when Docman and EMIS have lost connection. Instructions were clear and followed very easy. Very polite and customer service skills excellent.

Annapoorna form the education team was very knowledgeable, supportive and able to resolve my issue providing excellent troubleshooting skills.

My problem was sorted regarding email and workflow in Docman 10

Vishwas Premkumar was fantastic help! He was patient and explained everything in a very easy way.

PJ was extremely helpful in resolving a TMS issue involving a locked user login. He quickly identified the problem, guided us through the solution and had the user back into the system in no time. Professional, knowledgeable and efficient throughout—excellent support!

Great experience with OneAdvanced lately, as they were able to help us out with a tricky entitlement and reporting issue. Madan Mohan was a great help in this regard.

Srinivas Saraf helped me resolve an issue that I had, he was really helpful and informative.

We have found the product (Legal PCM) soul-destroyingly bad. System not set up properly for us, interminable 'training', poor customer service. Now seeking extra charges to have proper set-up despite huge outlay.

Heartbreaking as we were so hopeful after the 'sales' pitch. SME Solicitors Firms, we suggest exploring other Case Management systems.

If you are a SME Solicitors firm, we do not recommend.

Srinivas Saraf within the support team has been very helpful, always providing a solution for my queries.

My logged call was looked after by Jenny Geoghegan. I found the support to be incredibly helpful and responsive. Jenny resolved my issue within minutes. I would highly recommend their customer service.

I've worked with Srinivas on a number of occasions, and his level of support is always top-class. He is quick to respond, and understands issues promptly. It's reassuring to know that help is always on hand when needed.

I would also like to thank the wider Support Engineering team for their continued support and excellent service.

Thank you all for your assistance, it is greatly appreciated.

Dave Robinson was extremely helpful and polite. He performed the upgrade efficiently and successfully. He kept us informed during the upgrade how he was getting on and then provided us with a handover including documentation so we could manage the system day to day. Dave is a credit to OneAdvanced

Srinivas help me on Wednesday to fix the clock card issue. he was so prompt on responding. he help me throughout untill the issue is fixed.

PJ was brilliant in resolving this issue: He is very professional and efficient! Great service and I would Highly recommend ***** 5 stars

Rahul Sarveshwara guided me with great professionalism to resolve a delicate issue. He showed great dedication

Very helpful staff across all Depts, in particular I have been liaising with Hayden and Ryan on various matters. extremely helpful and knowledgeable. Nothing has been too much trouble when I have contacted them.

My Support Engineer was - Prem Pahuja -- excellent response - joy to work with -- issue resolved in minutes