OneAdvancedReviews 

Just wanted to say a big thank you to James Buck, Melissa Burton and Mike Sugden for doing some serious digging and joining the dots to figure out an integration issue

I would like to thank Andrew Stanford for his engagement, communication, and willingness to escalate issues internally this helped maintain momentum on several critical tickets. His level of responsiveness made a meaningful difference during a time sensitive and high pressure period, and it was reassuring for both IT and Finance colleagues to know issues were being actively monitored. We especially appreciated the regular updates, prioritisation of high impact issues, and coordination across teams when development input was required. Thank you for your professionalism, commitment and support.

Menu issues. One of the more complex menu's was feeding through to the next part of the system. Through diligence and process, Jessica Mistry was able to find the problem and fix everything. Excellent service as always and appreciate Jessica's brilliant customer service.

Manikanta Kuppa assisted me with a complex group monthly reporting requirement. His patience and perseverance with the set up and testing process were excellent and he has made my job a whole lot easier!

Excellent customer service. Rupa went over and beyond to help me

the original user name access would not work .. so support lady came up with suggestion to create a new user profile

Overall my experience with OneAdvanced has not been a good one, they purchased three products I used so had no choice but to contract with them or change all my products.
Their contract management is extremely poor, bearly hear from anyone, even when we have issues we get ignored for months on end, latest contract issue was raised early March, had a couple of holding responses in April, but only after I chased, and its me that has to keep chasing to resolve issues, even when we owe them money as their billing teams are equally useless and get it wrong with almost every renewal. Their Vice President who previously worked for one of our products is equally as ignorant, whether emails are copied to her or directed at her.

The products used to get regular improvements based on customer requests before OA took over, now they simply go into a black hole of 'ideas' and never actually materialise. One product has been in 'early adopter' phase for over 2 years, originally promised over 3 years ago and is still only part of a product regularly linking back to an archaic system from 25 years ago, as they prefer to prioritise their own agendas for AI implementation and areas they want to 'sell' rather than what existing customers have actually asked for.

There are a few and I really do mean a few, staff who are extremely supportive, Carl Fisher, Mike Drive and Gavin Willis but the majority of their support staff are either inexperienced, incompetent or basically ignore you. They only get two stars and not one, because of these few individuals who regularly rescue me when they make changes in one area that affect another, like an unrelated team turning something on and locking my 1,500 users out of another system with the team causing the issue ignoring us and one of the stars having to rescue me.

As an organisation, customer satisfaction is at the bottom of their list, which is why we have already ended contracts for another three products over the last 12 months. If you have a choice, seriously consider an alternative unless you are happy with overall sub-standard support and systems.

I requested help of creating other users to login to the marketplace as we had to keep using one person's authenticator code.

Jessica Mistry responded and was quite the star, polite and so helpful insetting out logins up in no time at all. A great conversation and speedy solution.

fast response and follow up, thanks you Ankit for all your help

Ankit helped me very much and done a follow up

Quick support

I just wanted to pass on thanks for the excellent support received this week. After raising an urgent support case regarding concern over a change to Microsoft Edge coming into effect the next day Alex Hobbs and the Development Team responded very swiftly and allayed our concerns.
We really appreciated the support provided.

Roopa was most helpful guiding me through the correct steps to resolve my issue.

Have dealt with Mitrefinch in the past and continued using their product when one advanced had acquired them, there was a noticeable shift in customer support.
Before the acquisition support engineers were very approachable and issues got solved well within the given SLA, this completely turned in the opposite direction so bad that one of our urgent tickets went un resolved for over 6 weeks and the only way we seen a resolution was for one of our executives to reach out to the CEO via social media!

It was evident that the previous workforce had all but gone, the new support team really didn't know much about the platform and really struggled with any of our requests.

We had received a price increase by about 30% with the reason being "we had not realised we have not been charging you enough all this time" mid contract !

We had received 3 months notice that support for on prem software was stopping and we had to sign a new contract that was to use their "NEW and improved "cloud platform which was literally a copy of our instance and plonked into cloud based VM and in turn wanted an additional 25k for this "service" and to hear that the VPN they supplied to access this resource was ropey at the best of times is laughable.

There were a couple of other companies I know of that fell in to this same gotcha they were unfortunate enough to not get the extension that we some how managed to squeeze out of them (for an additional cost of course)

If you are looking for a time and attendance + HR software look else where there are far better (and cheaper) providers out there.

Only reason I write this review I see the 4 stars and think how the hell has that happened.

Found it very simple to get the answer to my query. Efficient and user friendly service. Debashish was a great help. Quality service

great experience and Nikki was very helpful.

Roopashree was very helpful with resolving the Surgery issue with Docman and extremely patient.

I was helped by Debashish and he sorted out my report issues. Thanks a lot

Manikata was extremely helpful today, providing excellent support with time and management year-end procedures. He demonstrated strong knowledge and a clear understanding of the processes, guiding me through each step with patience and clarity.
He went above and beyond to resolve the issue efficiently, taking the time to ensure everything was accurate and fully completed. His proactive approach and willingness to help made what could have been a stressful situation much more manageable.
Overall, his professionalism, responsiveness, and commitment to delivering high-quality support made a real difference, and I truly appreciate his assistance.

The customer support was a huge help!
Rahul Sarveshwara sat on a teams call with me and explained how to fix the issue I was having and then fixed another issue that I mentioned extremely quickly. He was very polite and supportive when I was a bit slow to do things. Would defiantly recommend him for any help!