One Call Insurance  Reviews 

128,723
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 22,273 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and professional when handling policy renewals and vehicle changes. People appreciate that representatives are knowledgeable and patient, clearly explaining policy details without applying any high-pressure sales tactics. Consumers note that agents provide efficient support, often securing better prices and making the overall experience smooth. However, some customers also noted minor issues with waiting times to connect with support agents over the phone. A few people experienced unexpected price increases or felt that initial renewal quotes required careful negotiation to reach a satisfactory deal.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, professionalism, and... See more

Customer service

Customers report positive experiences with customer service, noting that agents are polite, patient, and... See more

Service

Clients share positive opinions on service, consistently highlighting helpful and professional agents. Many... See more

Price

Customers consistently note positive experiences with price, highlighting how helpful agents successfully... See more

Response time

People report positive experiences with response time, noting that calls and webchats are often answered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Keira Goulding (KG9) was absolutely superb in dealing with my requirements on changing cars on my existing insurance policy. She not only discussed the various options but also covered the cost diffe... See more

Rated 5 out of 5 stars

It was great pleasure speaking to BM2 (Bilaal). He handled my change of vehicle with utmost professionalism and very courteous manner He was very helpful and well mannered He’s a great asset... See more

Rated 5 out of 5 stars

I was originally contacting OneCall via live chat to cancel my auto renewal for Contents Insurance. However, Sasha H (SM5) informed me that my previous renewal quote had now changed and would a... See more

Rated 5 out of 5 stars

Paige AA4 was very helpful in finding me a better price than my renewal. She was professional,efficient and friendly. I also didn’t have to wait long for my call to be answered. Despite using comparis... See more


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Insurance Agency

Written by the company

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands. We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice. You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday. We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review? (We're authorised and regulated by the Financial Conduct Authority).


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

129K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(128,723)

21,441 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

I have just renewed my car insurance working with Renewals Advisor Paige Anderson (AA4). I must say she could not of been more helpful. She answered all the I need to know in an extremely polite and easy to understand way. Her product knowledge very impressive. I just wish all the calls I have to make of this type were of this standard.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

First class service by AK7

AK7 rang back promptly, in a most helpful and friendly manner, and identified the policy section that I wanted clarification of quickly, so that a relevant addition to my motor insurance policy could be included.
first class service.

September 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Very helpful

I called One Call to add another vehicle onto my current policy, spoke to Mateusz who was very helpful and polite. Very pleased with the outcome of my call and would like to give a big thank you to Mateusz.

September 2, 2026
Unprompted review
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Rated 5 out of 5 stars

New car nightmare ust bought a new car which ad…

I had just bought a new car which had the same private number plate as the old one ... which confused the form and was impossible to deal with on the portal.
Agent TH9 helped me to resolve this over the phone and it took some time. TH9 was very helpful and patient and persisted until the particulars of the new car were obtained thus enabling me to update my policy with peace of mind. Thank you very much TH9.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

I had a query and they phoned me back…

I had a query and they phoned me back within half an hour which I thought was very good and resolved my query in a quick and efficient way and were very polite. As I’m no good at using lap tops and tech things I was very pleased to talk to someone real!!!!

September 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Used live chat for query

Used live chat and initially went to the wrong department to deal with my query. Was very quickly transferred to the correct department and Emily, EE3, dealt with my query promptly and efficiently. First class service, thank you

September 2, 2026
Unprompted review
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