I placed an order with One Direct on January 20th, 2026, with a total value of over €1,200. Initially, the process did not go well: the delivery was delayed and communication was limited. After p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The telephone service with Mary was helpful. But gaining access to help was difficult, hence four instead of five stars
Company replied
I followed up as had ordered but not received - The team apologised and then sorted the order within a couple of days. The product is good quality and as described.
Company replied
Not the easiest process after two failed delivery attempts but finally got my radios today. Much harder work than anticipated though.
Company replied
Company details
About Onedirect
Written by the company
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Written by the company
Contact info
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 month
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Quick and easy experience
October 17, 2025
Reply from Onedirect
Hi,
Thanks for your great feedback!
It's wonderful to hear about your positive experience with Onedirect.co.uk.
We're delighted our team could provide the smooth and hassle-free service you deserve. Our commitment to efficient order processing and clear delivery options aims to make every interaction straightforward for our customers.
We hope you enjoy your purchase and that we see you again soon.
Take care,
The Onedirect Team
Reply from Onedirect
Hi Julian,
Thank you for your feedback.
It's fantastic to hear about your positive experience with Onedirect.co.uk.
We're delighted our product met your expectations and that you found the ordering process straightforward. Our team takes pride in ensuring prompt delivery for all orders, and we're thrilled this contributed to your satisfaction.
We hope you will return for any needs you may have in the future.
Kind regards,
The Onedirect Team
Great, Fast & Efficient
Excellent product at the best price. Hyper quick and efficient with good communication. I would use again
October 18, 2025
Reply from Onedirect
Hi Charles,
Thanks for your great feedback.
It's fantastic to hear about your positive experience with Onedirect.co.uk.
We're delighted you appreciated our product quality and competitive pricing.
Our team takes pride in maintaining quick delivery times and efficient service standards, and we're especially pleased you noted our clear communication throughout the process.
We look forward to seeing you again in the future.
Our best regards,
The Onedirect Team
Another order dealt with professionally…
Another order dealt with professionally and efficiently- Thanks Wesley.
October 7, 2025
Reply from Onedirect
Hi Jennie,
Thank you for your feedback.
We're delighted to hear about your experience with Onedirect.
It's wonderful that Wesley and our team delivered efficient service with your recent order. We strive to maintain high standards across all customer interactions.
Please stop by again any time.
Best wishes,
The Onedirect Team
Onedirect is my one-stop car to car radio shop.
Wanting to buy a car to car radio set and was encouraged by a mate to try this company, as he had had good previous service.
The radios chosen were Mitex Extreme and the price was good.
Having spoken to them about licensing etc, the order was placed.
I think I should have used the website to buy but instead ringing up, as this proved to be ok if a little clunky.
Having paid the invoice the radios received within 2 days. Great delivery service.
Having now got a Simple UK licence from OFCOM (£77), the radios are up and running.
I would recommend Onedirect to supply radios and accessories, with excellent customer service.
October 13, 2025
Reply from Onedirect
Hi Deborah,
Thank you for this review.
It's wonderful to hear about your positive experience with our services.
We're pleased our team could help you find the right radios at competitive pricing and that our delivery met your expectations with quick turnaround. Our customer support colleagues always aim to make technical aspects like licensing straightforward.
Nothing makes us happier than knowing you'd recommend us to others. Helping customers stay connected through quality equipment is at the heart of what we do.
Please stop by again any time.
Best wishes,
The Onedirect Team
Very happy with the item
Very happy with the item. Super fit and good sound. No back ground noise
September 26, 2025
Reply from Onedirect
Hello,
Thank you for your feedback.
We are delighted to hear that you're satisfied with your experience at Onedirect.co.uk.
We’re thrilled that the product met your expectations in terms of comfort and audio performance. It’s great to know the clear sound quality and effective noise management contributed positively to your usage.
We are looking forward to your next visit!
All the best,
The Onedirect Team
Onedirect never answers the phone
Onedirect never answers the phone, nor reply to emails, paying for express delivery it’s a waste of time, they deliver when they can, and the first buyer 20% discounts doesn’t work when buying online.
August 21, 2025
Unprompted review
Reply from Onedirect
Hi,
We’re very sorry to hear about your experience and we sincerely apologise for the inconvenience caused.
We understand your frustration regarding the lack of response and the express delivery. As discussed, we have already refunded the express delivery charge.
Regarding the 20% first-time buyer discount, we do not currently have an active promotion of this type. However, as a gesture of goodwill, we did offer you a discount for your next purchase.
Thank you for your feedback, as it helps us improve our service.
Kind regards,
The Onedirect Team
Fast delivery of products
September 23, 2025
Reply from Onedirect
Hi Jon,
Thanks for your great feedback.
It's wonderful to hear you appreciated our efficient service.
We're delighted our fast delivery met your expectations and you received your order promptly. Our team takes pride in ensuring orders over £150 enjoy free mainland UK shipping while maintaining speedy processing times.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Goods arived sooner than forecast and…
Goods arived sooner than forecast and all fine.
September 18, 2025
Reply from Onedirect
Hi Richard,
Thanks for your great feedback.
We're delighted to hear your goods arrived ahead of schedule.
It's rewarding to know our delivery commitments met your expectations, as we aim to provide reliable service with multiple shipping options for all business needs.
We hope you come back and see us soon.
All the best,
The Onedirect Team
Misleading, Delayed, and Frustrating – Worst Supplier Experience- Half a Star for the Apology
There’s no option to give half a star—if there were, I’d give it just for the apology. Everything else was a complete letdown.
They accepted payment for an item that wasn’t in stock, then asked me to pay extra so they could source it elsewhere. What arrived wasn’t what I ordered, and even after all that, they still haven’t sent the correct item.
The entire experience was frustrating and misleading. Customer service was poor, and the process felt chaotic from start to finish.
October 3, 2025
Unprompted review
Reply from Onedirect
Hi Andy,
Thanks for your great feedback.
We're delighted you found our service both efficient and knowledgeable during your recent interaction. It's wonderful to hear Sean provided such supportive assistance – our team takes pride in delivering swift, solutions-focused support.
We look forward to your next visit.
Best regards,
The Onedirect Team
I ordered an extra phone now that we…
I ordered an extra phone now that we have been put on a digital line. It arrived promptly without any delay
September 19, 2025
Reply from Onedirect
Dear Mr Ashton,
Thanks for your great feedback.
We're delighted to hear about your positive experience with us.
We appreciate you choosing our services for your telecom needs and are glad everything arrived promptly. It's wonderful to know we could support your transition to a digital line effectively.
We look forward to seeing you again
With renewed thanks,
The Onedirect Team
It was easy to follow & I received my…
It was easy to follow & I received my items quickly .
September 11, 2025
Reply from Onedirect
Hi John,
Thanks for your great feedback.
We're delighted to hear about your positive experience with Onedirect.co.uk.
We strive to make our ordering process straightforward and are thrilled you found it easy to follow. It’s great to know your items arrived promptly, as we aim for fast shipping to ensure customer satisfaction.
We look forward to your next visit.
Best regards,
The Onedirect Team
Easy to order
Easy to order, had to order 3 pieces to reach min value prior to checking out which was a bit of an inconvenience. Ordered late on the Wednesday and received items the very next day which was quicker that expected
September 10, 2025
Reply from Onedirect
Hi Mark,
Thank you for your feedback.
It's fantastic to hear about your positive experience with Onedirect.co.uk.
We're thrilled that you found our ordering process straightforward and appreciated the swift delivery of your items. Our team works diligently to ensure efficient service while maintaining quality standards.
However, we regret any inconvenience caused by our minimum order requirements. We understand this might not always align with individual needs and appreciate you bringing it to our attention.
Finally, we're delighted that your overall experience met your expectations. Such feedback motivates us to maintain the high standards we set for every customer interaction.
Please stop by again any time.
Best wishes,
The Onedirect Team
Reply from Onedirect
Dear Customer,
Thanks for your great feedback.
It's wonderful to hear about your positive experience with our services.
We're delighted our team could provide efficient service and prompt delivery while maintaining a friendly approach during your phone interactions. Ensuring smooth transactions and clear communication remains a priority for every customer.
We hope to see you again soon.
Kind regards,
The Onedirect Team
I was given an incorrect spec on a…
I was given an incorrect spec on a paired wireless item with a Video Conf bar- so after checking i had to re-order correct spec item and pay in advance. The return process was not straightforward and I had to arrange delvery etc. It took some time and quite a few calls/emails to sort (Make sure you retain all packaging intact until satisfied and best check compatability yourself).
August 23, 2025
Reply from Onedirect
Hi Dominic,
Thank you for taking the time to leave your feedback, and we're truly sorry to hear about your experience.
Your comments highlight important areas where we can improve, particularly in providing clearer product information and streamlining returns.
We appreciate your patience throughout the resolution, and we’ll be reviewing this case internally to ensure better service moving forward. If there’s anything further we can do for you, please don’t hesitate to reach out.
Kind regards,
The Onedirect Team.
Really good customer service and speedy…
Really good customer service and speedy sending !
August 22, 2025
Reply from Onedirect
Hi Joel,
Thanks for your great feedback.
We are thrilled to hear about your positive experience with us!
We take pride in delivering efficient service and ensuring prompt order fulfillment. Our team works diligently to maintain quick turnaround times while preserving the quality support we're known for.
We hope you come back and see us soon.
All the best,
The Onedirect Team
Reply from Onedirect
Hi Alun,
Thanks for your great feedback.
We're delighted to hear you appreciated our service.
We hope you had the chance to experience our free shipping on orders over £150 during your experience.
We are here for anything you might need in the future.
Kindest regards,
The Onedirect Team
Told me that the item had been discontinued 4 days after my order was accepted & would not provide an alternative at the same price.
Ordered a conference video bar and paid for it and my order was accepted. Four days later, around the date that the item was due to be delivered they contacted me to say that the model that I ordered was discontinued and offered me an alternative at £90 more expensive. I looked elsewhere online and found out that this alternative was actually the same price as the one that I had ordered. They would not match the price so I had to request a refund and purchased the item elsewhere. The item that was supposed to be discontinued was still showing as being available on their website almost a week after I had ordered it.
August 27, 2025
Unprompted review
Reply from Onedirect
Hi ,
Thanks for your great feedback.
We’re delighted to hear about your positive experience with Onedirect.co.uk.
It’s wonderful to know that our professionalism stood out to you from start to finish. Our team strives to maintain high standards in every interaction, and your recognition means a lot to us.
We are here for anything you might need; don't hesitate to drop by.
Take care,
The Onedirect Team
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