I placed an order with One Direct on January 20th, 2026, with a total value of over €1,200. Initially, the process did not go well: the delivery was delayed and communication was limited. After p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The telephone service with Mary was helpful. But gaining access to help was difficult, hence four instead of five stars
Company replied
I followed up as had ordered but not received - The team apologised and then sorted the order within a couple of days. The product is good quality and as described.
Company replied
Not the easiest process after two failed delivery attempts but finally got my radios today. Much harder work than anticipated though.
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Company details
About Onedirect
Written by the company
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Written by the company
Contact info
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 month
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Excellent Pre-sales support / prompt delivery / after sales support
Excellent pre-sales support, prompt delivery and impressive after sales support, thank you. Purchased from OneDirect many years ago and did not hesitate to return for further hardware that was required.
January 23, 2026
Reply from Onedirect
Hi,
Thanks for your great feedback.
It's wonderful to hear about your positive experience with Onedirect.co.uk.
We're thrilled our team could assist you promptly during your purchase journey and that everything arrived quickly. Knowing you returned for additional hardware needs truly means a lot; we value the trust you've placed in us over the years. Our customer service team will be delighted they continue to make a difference even after your order arrives.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Excellent
I purchased a visualiser for use on a dental course, and it exceeded expectations. The image quality was excellent, making demonstrations clear and easy to follow for all delegates. It was simple to set up, intuitive to use, and proved to be a real asset for teaching and hands-on learning. A highly effective tool that genuinely enhanced the course experience.
January 10, 2026
Reply from Onedirect
Hi,
Thank you for your feedback.
We are thrilled that your experience with our product met your needs so effectively.
It is fantastic to hear the visualiser performed well during your course. We take pride in providing tools that simplify complex tasks, and we’re glad its ease of use contributed to a seamless teaching environment.
Knowing it enhanced hands-on learning for delegates is exactly the impact we strive for.
We look forward to welcoming you back and are here for anything you might need.
Best wishes,
The Onedirect Team
Reply from Onedirect
Hi Paul,
Thanks for your great feedback.
We're delighted your experience with Onedirect.co.uk met your expectations.
It’s great that our straightforward approach and competitive pricing resonated with you. We aim to keep things simple while delivering the quality service our customers deserve.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Great service
Fantastic service. I was looking for a headset suitable for UC, and while the website description did not explicitly specify UC compatibility, a quick email to One Direct clarified everything. They responded promptly and confirmed that the item I was interested in was UC compatible. I was very pleased with the level of service provided.
January 7, 2026
Reply from Onedirect
Hi,
Thank you for taking the time to share your experience.
It’s wonderful to know your experience with us was so positive.
We’re thrilled we could quickly confirm the headset’s compatibility and ensure it met your needs. Our team always aims to provide clear, helpful support through every channel, so it’s great this made your decision easier.
We look forward to seeing you again.
Kind regards,
The Onedirect Team
Quick delivery very happy with walkie…
Quick delivery very happy with walkie talkies
December 16, 2025
Reply from Onedirect
Hi Andrew,
Thanks for your great feedback.
It's wonderful to hear that your experience with our service met your expectations.
We're delighted that the quick delivery and your walkie talkie purchase contributed positively to your day. Our team takes pride in ensuring orders reach customers promptly while maintaining the quality standards we're known for.
We are here for you when you need us next.
Happy New Year,
The Onedirect Team
It was easy to order and the item was…
It was easy to order and the item was delivered well before the stipulated number of days needing to fulfill.
December 16, 2025
Reply from Onedirect
Hi Pallab,
Thanks for your great feedback.
We’re thrilled to hear you had such a smooth experience with Onedirect.co.uk. Your feedback truly highlights what we strive to deliver every day.
It’s great to know you found our ordering process straightforward and that your item arrived ahead of schedule. We always aim to combine convenience with reliability, and it’s wonderful to see this reflected in your experience. Providing timely deliveries is a priority for us, especially with our range of options to suit different needs.
Once again, thank you for choosing us for your telecoms equipment needs.
We look forward to welcoming you back.
Happy New Year,
The Onedirect Team
Fantastic company
Fantastic company pleasure to deal with you fast communication and great customer service
December 11, 2025
Reply from Onedirect
Hi Miss T,
Thank you for your kind feedback.
We're thrilled to hear you had such a positive experience with us.
It's wonderful that our team's efficiency and support made your interaction enjoyable. We take pride in delivering reliable service and maintaining clear communication at every step.
Please stop by again any time.
Season's greetings!
The Onedirect Team
Competitive pricing and quick delivery
I've used One Call a few times now and the products are really competitively priced and delivery is fast.
December 2, 2025
Reply from Onedirect
Hi Martin,
Thanks for your great feedback.
It’s wonderful to hear you’ve had positive experiences with One Direct.
We’re thrilled our competitive pricing and quick delivery times have met your expectations. Your continued trust motivates us to keep delivering quality service.
We look forward to seeing you again soon
All the best,
The Onedirect Team
Reply from Onedirect
Hi ,
Thanks very much for sharing your kind review.
We are thrilled that you had such a positive experience with Onedirect.co.uk.
We are delighted that you appreciated our service and the prompt delivery.
We look forward to seeing you again
With renewed thanks,
The Onedirect Team
Delivery was quick
Delivery was quick, product is working well. Thank you will use you again in future
November 28, 2025
Reply from Onedirect
Hi Steve,
Thanks for your great feedback.
We are delighted that your experience with Onedirect was positive.
We appreciate hearing that your purchase arrived efficiently and performs reliably. It is wonderful to know you intend to continue our partnership.
We look forward to seeing you again.
Best wishes,
The Onedirect Team
Smooth transactions with good customer…
Smooth transactions with good customer sales and service
November 27, 2025
Reply from Onedirect
Hi Stephen,
Thanks for your great feedback.
We are delighted that your experience with Onedirect.co.uk met your expectations.
It is rewarding to know our team provided efficient assistance throughout the purchasing process.
Don't hesitate to drop by again.
Take care,
The Onedirect Team
Reply from Onedirect
Hi Mariana,
Thank you for this review.
It's fantastic to hear you had a positive experience with us. We're delighted our product met your expectations and performed as intended.
We look forward to seeing you again.
Best wishes,
The Onedirect Team
Reply from Onedirect
Hi,
Thank you very much for your positive review.
We're delighted you had such a fantastic experience with our services.
It's wonderful to know you appreciated both our efficient service and competitive pricing. We're pleased our team could ensure your order reached you promptly through our fast delivery options.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Needed to replace old phone and wanted…
Needed to replace old phone and wanted a rechargeable model not easily available in other stores. Good value for money and arrived the next day.
November 14, 2025
Reply from Onedirect
Hello Mr David,
Thanks for your great feedback.
We're delighted to hear about your positive experience with Onedirect.co.uk.
We're thrilled you found the rechargeable model that suited your needs and appreciated both the value and efficiency of our service. Knowing your order arrived promptly and met your expectations is truly rewarding for our team.
We look forward to seeing you again.
Best wishes,
The Onedirect Team
Awful
Awful. Delivery attempted twice but no notice given so missed. Then parcel left in dept with no option to redirect. Rude staff. In the end I gave up and got a refund. Try elsewhere.
November 13, 2025
Reply from Onedirect
Hi Andy,
Thank you for taking the time to share your feedback. We’re sorry to hear about your delivery experience.
Our courier attempted delivery twice, but unfortunately no one was available to receive the parcel. In these cases, the courier usually leaves a notification or makes the parcel available for collection, and we’re sorry if this was not clearly communicated to you.
We’re also sorry to hear you felt the service was rude. This is not the experience we want for our customers, and we will review this internally to ensure it does not happen again.
We’re glad your refund was processed smoothly.
Thank you again for your feedback.
The Onedirect Team
Excellent service
October 9, 2025
Reply from Onedirect
Hi John,
Thanks for your great feedback.
It's wonderful to hear you were pleased with our service.
We take pride in delivering efficient solutions and expert support to ensure seamless communication experiences for our customers.
We look forward to seeing you again.
Best wishes,
The Onedirect Team
Your service was very good.
Your service was very good; but the product was of poor quality
October 27, 2025
Reply from Onedirect
Hello Dr Gmkureekattu,
Thank you for providing us with your feedback.
We are pleased that you found our team helpful and efficient during your interaction with us.
However, we regret that the equipment did not meet your expectations. Our team is always available to address any concerns about product performance.
We value your overall satisfaction and appreciate you choosing Onedirect for your telecoms needs.
It would be a pleasure to see you again.
Best regards,
The Onedirect Team
Prompt delivery of quality products
October 25, 2025
Reply from Onedirect
Hi Gokce,
Thanks for your great feedback.
It is wonderful that you had such a positive experience with Onedirect.
We are delighted that you appreciated our prompt delivery service and found our products to be of high quality. Our team works hard to ensure orders reach customers quickly while maintaining our standards for excellence.
We look forward to seeing you again.
Best regards,
The Onedirect Team
fast and helpful responce
October 31, 2025
Reply from Onedirect
Hi Stuart,
Thanks for your great feedback.
It is wonderful that you had such a positive experience with Onedirect.
We are delighted that you found our service prompt and supportive. Our team works hard to provide efficient assistance to all our customers.
We hope you were able to appreciate the convenience of our free shipping option for orders over £150.
We hope you come back and see us soon.
All the best,
The Onedirect Team
Great good looking rugged phone
Great good looking rugged phone. I'm getting clumsy as I get older.
October 28, 2025
Reply from Onedirect
Hi Leigh,
Thanks for your great feedback.
We're thrilled you enjoyed your experience at Onedirect.co.uk.
It's wonderful that you value both the sleek design and robust construction of your device. We're glad it meets your needs for reliability.
We are here for you when you need us next.
Kind regards,
The Onedirect Team
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