Onlinereality Reviews 1,908

Great service, very friendly and able to help out promptly. Items arrived earlier than expected and in great condition

We have ordered office furniture twice now from Online Reality and on both occasions, been very impressed with both the service and quality of the products. We've ordered a large conference table and a smaller meeting table and will be sure to return for future orders. Thanks for your help!

Product and delivery exactly as described.

Table top that I ordered seems robust and well made, delivered in perfect condition.

Happy with price I paid.

Company let me amend delivery date with no issues.

I purchased a desk for my Son on Monday 13th March and arrived on Wednesday 15th March. Website was very informative and detailed.

The communication via SMS and email was fantastic, I was kept informed throughout the process. The delivery driver was very polite and professional. The desk was really easy to setup and the quality is of great quality (it was not cheap tak) and was easy to setup. I would 100% recommend Online Reality and will definitely be using their services again.

A customer centric organisation - High Five !!!

Easy to deal with, good communications, keen pricing, a large selection of chairs, swift delivery and follow up satisfaction Email. What’s not to like?

I have worked with the team at Online Reality for many years. As always they provide a prompt, efficient and quality service. Any issues that arise are communicated and quickly sorted to ensure complete customer satisfaction.

Great Customer Service - Ordered sample of table tops which arrived within a few days! We then placed our order which we knew would be a possible 4 - 6 weeks delivery due to the quantity ordered. We had a call from the driver when he was on his way with the delivery and this was well within the 4 - 6 week window. Can not fault the service or the items - Would definitely recommend and would use again..

Really easy to deal with and great communication through out purchase, will certainly use again in the future.

Fraud. Don't bother. Don't even think these desks exist they always seem to be 2 weeks away.

I recently bought an avalon 1600 x 800 fixed pedestal desk in Rustic with the extra high mobile drawer set for my home office. From the beginning online reality were excellent. I received colour samples in the post to help me make my selection and had a few phone calls with sales that were very knowledgeable and helpful. The desk arrived in the time period that was quoted and was installed by their own installation team. I'm really pleased with the quality of the desk and it looks great, I will not hesitate to recommend and use them again in the future.

We ordered an executive cupboard and opted for the installation service. Delivery was several days past the 7-10 working day window. One set of the cupboard doors was not put together properly and as a result the doors are not aligned. Waiting on a resolution so will update this review soon.

Ordered chairs online on Wednesday for next day delivery. Part of the order received but the main bulk of the order outstanding. Company claiming they are not getting an answer from the suppliers. Very unfortunate experience for the first time dealing with this company. Best to go elsewhere.

Ordered 3 wipe clean armchairs for a new office. They were intentionally supposed to arrive on Tuesday but got a call Monday afternoon from the delivery driver saying he was outside. It was only by chance that anyone was available.

The chairs are rock hard, not at all comfortable. They were supposed to be padded. Overpriced for the actual quality.

Sales staff very helpful, providing guidance and advice.

I ordered with the wrong delivery option and contact onlinereality for the change with prompt response. Furthermore, the colour of the desk out of stock and they help to amend with another colour with fast delivery! Thanks Nathan and Annabelle for their help!

Great service , i hadn’t selected the right delivery option and they quickly and easily made the change for me.

Frist time working with Office Reality and along the way they have been great. Tom has been nothing but exceptional and has ensured they with all the requested changes to the order, the finished product is exactly what we want.
100% recommend!

Ordered some chairs from here, and was very pleased with whole experience. Was kept informed with when delivery would be, and they were delivered on time. Thank you.

Absolutely awful experience! I ordered a desk on their website on 23rd September and was told on 9th November after chasing them with calls that the item was no longer offered by the company. The original delivery time was 10-15 days and I never received 1 call or email to notify me of a delay or issue with stock.

Every time I called I received a different excuse. It was delayed coming from France, then it was at the UK depot but there was such a massive backlog, then it was with the installers and I would receive a delivery date soon and then strangely it was in France again! Finally, I was told they no longer had the item after 7 weeks of zero communication and outright lies. Don't waste your time or money.

Great product, but delivery is abysmal. Both items I've ordered were quoted as 2-3 working days delivery. The first over a week to show up.
The second time, I waited 2 weeks before enquiring - and was informed it'll be another 2 weeks before I receive my item. If there are supply chain issues that's fine but I'd hope to be informed before I pay, or at least hear something before I have to reach out myself and ask.